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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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1549 results found

  1. Draft loss bug

    Twice I have experienced a bug where I was given a loss during a draft when I should not have. First during a premier draft I lost a match and it gave me two losses instead of just one. Second during a quick draft I was given a loss after winning a match. Very frustrating as it cut both those drafts short for me which is a loss of valuable resources as a player

    580 votes
    37 comments  ·  Events  ·  Admin →
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  2. Randomly kicked from game and given loss during draft

    Pretty much the title. Was playing duskmourn premier limited and in the middle of a game apropos nothing it kicked me from the game. It didn't initially give me a win or loss, so I played another game. After I won that second game, it gave me both a win and a loss and ended my draft (3rd loss). Playing on windows

    88 votes
    6 comments  ·  Events  ·  Admin →
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  3. alchemy event

    Wrong pack reward in alchemy bo1 event

    31 votes
    17 comments  ·  Events  ·  Admin →
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  4. taste of power

    Taste of Power Achievement not getting credited: I am trying to get the Taste of Power achievement. I bought an Oracle of the Alpha, the only source I know of for playing the Power Nine. In Historic Play que, I cast Oracle, found Timetwister, and cast it. The spell resolved, my opponent refilled his aggro deck hand, and finished stomping me. I thought at least I would have the achievement but no, progress still 0/1. What am I doing wrong? I believe I should have gotten the achievement. In another game I got opponent's Oracle with Heist mechanic and cast…

    16 votes
    1 comment  ·  Events  ·  Admin →
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  5. Quick Draft Quest not completing

    I started another draft and am still not receiving progress for the three quick draft matches however, and clicking thee quest doesn't appear to navigate to anything. Is this a known issue, or is there any other way to receive progress?

    9 votes
    2 comments  ·  Events  ·  Admin →
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  6. Chimil Quick Draft Aetherdrift disappeared

    After playing 3 or 4 games (all wins) with an Aetherdraft Chimil Quick Draft, the event suddenly disappeared.

    8 votes
    3 comments  ·  Events  ·  Admin →
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  7. Win recorded as loss

    I was playing OTJ draft with two losses and 0 wins. I won my next match but the app recorded both 1 loss and 1 win. Since that totaled 3 losses, I’m not able to continue.

    86 votes
    4 comments  ·  Events  ·  Admin →
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  8. cant play triomes in chromatic cube

    The triomes in the cube have a different art style so I can't put them in my deck despite this event should be phantom. I don't own the triomes and I don't want to pay 600 gems to get an art upgrade for a phantom event ????

    68 votes
    4 comments  ·  Events  ·  Admin →
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  9. Duskmourne Alchemy Event Bug at 11/06

    Since 11/05/2024 the alchemy event (Bo1) is giving OTJ Alchemy packs as reward instead of Duskmourne ones.
    For me, are already 3 events that I recieve the wrong rewards.

    18 votes
    6 comments  ·  Events  ·  Admin →
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  10. Cube draft not in arena

    Cube draft is not in arena but it says it supposed to be until the 8th of April

    6 votes
    3 comments  ·  Events  ·  Admin →
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  11. win registered as loss

    In a premier draft of WOE my opponent conceded but Arena registered it as my third loss of the draft

    261 votes
    62 comments  ·  Events  ·  Admin →
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  12. Cube draft is gone after update

    I just did the update for dragons of tarkir (04/01/2025) and cube draft option is gone. It should be going until April 8th. It's no longer in events. Screen shot from 2:30 PM EDT April 1st 2025.

    6 votes
    2 comments  ·  Events  ·  Admin →
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  13. Xp

    Xp is not being earned.

    33 votes
    0 comments  ·  Events  ·  Admin →
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  14. Aetherdrift Chimil Quick Draft crash / disappearance

    I paid the entrance fee, and a few picks into it the draft stopped working. I went back to the home screen to try to go back in but the entire event disappeared.

    6 votes
    2 comments  ·  Events  ·  Admin →
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  15. Jump in Event - stuck

    I encountered an error with the jump in event.
    I have MTGA arena installed on my windows 10 pc and my iphone X.
    Recently I was playing jump in on my pc.
    I left it logged in at the jump in event, but i guess it timed out (I had to leave the house)
    I continued playing on my Iphone, resigned the event and rejoined, selecting two new packs, continued playing on my iphone.
    Afterwards, when I got back home, I continued playing on my PC. I reconnected and It was still on the jump in event, but still showing…

    39 votes
    24 comments  ·  Events  ·  Admin →
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  16. Wrong reaward alchemy bo1 event

    Wrong pack reward in alchemy bo1 event

    16 votes
    3 comments  ·  Events  ·  Admin →
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  17. Mastery xp not adding

    Mastery xp from weekly xp quest is not adding to my mastery pass total.
    Also getting into contact with support seems impossible to get a direct fix.

    30 votes
    1 comment  ·  Events  ·  Admin →
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  18. Cube draft frozen on entry, client now won't load

    When I entered cube draft, the list of participants showed up and all clicked ready. The timer counted down to zero, and then the screen just froze. I waited at least 5 minutes. I restarted the client and it immediately entered the black "Waiting for the server..." screen with loading circle and did not proceed to load anything. I restarted my PC, and the exact same thing happened. I can't even get into the home screen at this point.

    5 votes
    2 comments  ·  Events  ·  Admin →
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  19. jump in

    Jump in event is still only rerouting me to the home page.

    8 votes
    2 comments  ·  Events  ·  Admin →
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  20. Foundations Jumpstart Event - invalid cards in packets

    I used a play-in Token to join the Foundations Jumpstart event.
    For the first packet, I selected Legion. For the second packet, I selected Stalwart.

    Each time I try and play a game with this deck, the game immediately ends in a forced draw as soon as an opponent is found.

    If I try and double click the deck to see its contents, the game gets stuck "Waiting for the Server..." and I have to force quit the game.

    I clicked the "Add to Decks" button to try and see the deck differently. When I go to that deck, I…

    13 votes
    2 comments  ·  Events  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues