MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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260 results found
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Hobbit Welcome Deck Duels (PLEASE FIX)
Constant bug steps.
Inspect event decks, view any deck, hit back button, hit back arrow from deck list, get never ending waiting for server... message. Alt F4 and restart game is only fix.
Playing on PC steam1 vote -
Indovinelli nell'oscurità
Per l'evento dell'espansione Lo Hobbit in italiano, per l'ultimo step dove viene chiesto di creare un mazzo e, in italiano, rinominarlo "Indovinelli nell'Oscurità", farlo non ti fa ottenere niente. Devi rinominarlo in inglese "Riddles in the Dark". Solo allora si ottiene il premio.
1 vote -
Direct Down
Arena Direct currently unavailable
1 vote -
Draft pick two the Hobbit
It's becoming quite irritating for some time. The deal is that everytime i'm drafting a pick two suddenly it crashes mid -game and even with fast internet it keeps forever to relog and even after relogging i still get the 1/2 loss ... For 900 that sucks hard
1 vote -
The Hobbit Welcome Deck Duals | Green deck (Elves) has way too many lands.
The Hobbit Welcome Deck Duals | Green deck (Elves) has way too many lands.
Please recount the PIPs and reconsider the land count based on the number of mana dorks in the deck.1 vote -
I won 7 matches in Arena Direct, but I cannot claim the rewards.
1.I clicked “Receive Reward,” but Waiting for the Server That message just
keeps popping up, and nothing happens. PC, Android, I use both, but I mostly use Android. . I've won 7 matches, but since I haven't received my Direct rewards, I can't play the next Direct game either.1 vote -
aaaaaaaaa#17312
Durante evento alle ore 23:30 circa mi si è bloccato arena ed ho perso la partita
1 vote -
Event participation ended after the update
I was participating in a Premier Draft, but after today's app update,
I was no longer enrolled in the event.
Please restore my participation in the event or refund the entry fee.1 vote -
Rank Decay
Since the release of HOB, my last two matches in high mythic ladder (Pioneer BO3 queue) have had me lose rank with match wins. Yesterday I fell from #32 to #33 after my opponent conceded game 1 and then immediately resigned from the match as I presented lethal damage. Today I faced an opponent at 97% Mythic while I was at #33. I won game 1 and upon presenting lethal in G2, my opponent resigned from the match. This caused me to fall to rank #45.
1 vote -
Network error could not claim prize for Midweek Magic week of 09/08
Won 3 matches in this week's Midweek Magic. Was able to claim the first two prizes, but on winning the third match, when I attempted to claim the prize I received a "network error - cannot claim prize." After I clicked OK, I went back to the event and it did not have the option to claim a prize but did show all wins. Logfile attached.
1 vote -
Received no card from draft pack
2026.62.0.13653.1304277
In this Hobbit Premier Draft, no card was added to my deck from Pack 3 Pick 9.
Visually, I saw the available cards flash briefly on screen before disappearing and being replaced by Pack 3 Pick 10, which functioned nominally. The options were also captured by the 17lands app, running concurrently on my machine, and are shown in the jpeg.
1 vote -
Hobbit starter deck duels stuck on Waiting for Opponent.
Waiting for opponent endlessly. Cancelling and retrying does not work, nor does shutting the game down, nor does verifying game files.
1 vote -
Gran gran was played by my opponent despite its ban. Standard event. I paid 2500 gold to enter
Gran gran was played by my opponent despite its ban. Standard event. I paid 2500 gold to enter. When will gran gran, stormchaser talent and badgermole cub be truly banned in Standard event?!
Edit: another opponent played Badgermole cub in Standard event. I'll like my 2500 gold back please :)
1 vote -
Multi-coloured decks being played in colour challenge
I went in to colour challenge, and 3 matches in a row resigned because the opponent fielded an edited multicolour deck, so my questions are:
Are multi-colour decks allowed in colour challenge? I thought it was supposed to be single colour pre-constructed decks; and
Can you edit the decks for colour challenge somehow? When I edit the pre-constructed mono decks in my collection, it doesn't change the fielded deck that I get in colour challenge.
It seems unfair if some players can edit their decks and use multicoloured decks in colour challenge if others can't, and a bit silly anyway…
1 vote -
Stuck on opponents turn
Opponent played a card and game wouldn't move to my turn. It was just stuck on the picture attached. By the time I realized what happened and reloaded into game I loaded into the game just long enough to see I would have won but then it made me concede because I had been afk too long
1 vote -
Bug
Android arena. Playing midweek magic phantom bot draft. Both me and my opponent roped at the same time. Skips my next turn after I played one creature spell that stayed on the stack and never resolved. No way to leave match except to exit the app.
1 vote -
Misleading Reward Display in Marvel Jump In
Hello,
I would like to report what I believe is a deceptive reward display in the new Marvel Super Heroes Jump In event.
The reward screen clearly states:
Reward: 2 Rare cards
Rare or higher cardThere is absolutely no mention anywhere that a reward can instead become 20 Gems if the player already owns four copies of a Mythic card.
In a previous reply, your support team confirmed that Jump In ICRs do not have duplicate protection. This means players may pay 1,000 Gold expecting the advertised reward of two Rare cards, but instead receive only 20 Gems without…
1 vote -
STILL Missing June Rewards
In June, the seasonal rewards were given out in error at the start of the month. A note was sent out to say that everyone would receive Mythic rewards as compensation. When those were sent out, all my packs were "blanks". There was a follow up message giving me 5 packs for Constructed, but I have still not received the packs for Limited over a month later.
I believe this happened because when the prizes were given out early in error at the start of June, I had not yet played a game of Limited. However, I frequently play Limited…
1 vote -
1 vote
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Limited Championship Qualifiers dates
Hi, it was announced at the beginning of the year that we would have had 4 Limited Championship Qualifiers, the dates of the first two were announced early in the year, while for the second two, nothing has been said yet.
When will those be?
1 vote
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