MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2754 results found
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I want a refund
This event was felt rigged with 3 copies of the same 3 colored rare and 2 copies of an off colored land and another off colored land that so many repeats of the same cards especially for my rares making me have a useless unplayable deck while i get to murdered agianst decks that have such obvious inbalnced power over mine. I did not have fun and immediately conceeded when I can't even get a decent deck.
1 vote -
Malfunctioning in several card effects during draft
I've been having issues with the correct functioning of several cards during draft in different matches, in the log of the corresponding match it is possible to see problems such as "cackling observer" was used by an opponent to exile "virtue of persistance", when the "cackling observer was removed from the field, it was never offered the option to choose the cards, also when when "elspeth conquers death" reached its third counter once again it was never offered the option to choose the cards, i have seen bugs many times which also made me stop with the game for a…
1 vote -
Black page during sideboard
During the Timeless Challenge event during the sideboard I can't see the state of the game. It appears as a black page and affect during the sideboarding since I have to take notes from the cards and boardstate. Since this is a paying event is really annoying.
5 votes -
Chandra ativou a habilidade somente nas minhas criaturas
A chandra ativou o efeito de causar dano em todas as criaturas que não sejam elementais somente na minha mesa, o oponente tinha criaturas que não eram elementais e não foram afetadas
1 vote -
MH3 Premier Draft Game Crash
I tried playing a match in premier draft on IOS. A couple of turns into the game, I was disconnected to the server and the game crashed. By the time I returned to the game, I had timed out. I thoughts it was a connection issue even though I had full connection to the internet. I tried a new match and this issue repeated itself. I know it is an app issue because the performance of my other apps running have not changed.
1 vote -
Missing rewards for Midweek Magic Alchemy Ladder Event
Hello,
I played the event and won two games, but the reward sceen stayed blank, no cards (and no gems?) were rewarded. I had to click few times on continue in order to continue.
Also in the collection view, there were no new rare cards marked as newly added. (Not sure about gems)6 votes -
loss in premium draft
I had a phantom loss in this premium draft on 1/3/2024. I just won a game and returned to the results screen with a 3rd loss and the highlighted claim button.
5 votes -
no anniversary gifts from the 25 th till the 27th included
no anniversary gifts from the 25 th till the 27th included
8 votes -
draft loss after I failed to enter the game
I just loss two draft game. And I start anothor draft game. But I failed to enter the game. I was stucked still in the entering page and time runs then. So I canceled this game but received a loss strangely. Thanks to the ******* system and ******* MKM set made me lost 3 times without win any game. I have played magic for 8 years and MTGA for 4 years. But now I lost confidence in this game. I hope to return my premier draft entrance fee.
3 votes -
Midweek Magic not letting me use cards I don’t own
Midweek magic will not accept unowned cards in this deck, although this event is supposed to take all cards
1 vote -
MIDWEEK MAGIC IS NOT ALL ACCESS, BUT IS ADVERTISED AS SO.
Midweek magic is not all access despite being advertised as so. You will not be able to play using cards not in your collection.
1 vote -
Phantom Losses during Limited events
Two of the last three events I have entered have given me a “phantom loss” where after deck building , my deck appears with a triangular exclamation point error message and I start the event with one loss. This happened during my first attempt at the MKM arena open, where I was upset but wrote it off as a fluke, and again just now in MKM draft. I don’t know what I am doing to cause it, but it is very annoying and makes me not want to play since I am playing at a disadvantage to everyone else.
Please…
2 votes -
Premier Draft Game-Tracking Failure
I was playing in a Premier Ravnica Chaos Draft on IOS and won a game (I had previously won twice and lost twice). When I returned to the event, it had counted the win as a loss. This is of course not correct, and it should count my win as a win. Included are a screenshot of my victory and the following event screen.
2 votes -
Constant Disconnects during Draft Events
Constant disconnects from the server during draft events. Disconnects during the draft itself causes auto-picking of cards, and disconnects during games in the event cause turns to be skipped. Both of these inevitably result in match losses for the paid event.
1 vote -
card style reward
I participated in the Midweek Magic: Explorer Showcase, and at the end I was rewarded with a card style. I was given a card style for Wylie Duke, Atiin Hero. What is currently in my collection for the card style, is just the same card style as the original. Is this intentional? Is there no parallax or other sort of styling? Why is this a reward then? I feel cheated, and I'm not even sure how exactly, I'm just sure the exact same art and visual presentation is not a "card style" and it definitely isn't a reward.
1 vote -
大胆な告発を破壊したのにアンタップしなかった
クイックドラフト対戦中、相手のターンエンドに大胆な告発を破壊したにも関らず、次のアンタップステップにアンタップせずに負けたので保証請求します
3 votes -
Quick Draft Given Automatic Loss
Quick draft. Queue timer went to 4 minutes, clicked cancel. Returned to the menu to discover I had been given my 3rd and final game loss.
3 votes -
Can’t log in without vpn
Can’t log in without vpn since morning from Russia, what’s going on?
2 votes -
Reduce the Power Creep introduced in LImited by adding multiple rares to a single pack
In limited, a recent change was made to add additional rares to each pack. Bomb rares are the least fun cards to win with or lose to. Situations arrive where if a card is played, and you don't have an immediate answer (such as removal or a counter spell) then the game is decided then and there, and all other cards played up until that point were mostly just to buy time. Combos are cool (multiple cards creating strong synergy - emphasis on multiple cards here), but single cards that do as much as 3 cards in one are problematic.
…
2 votes -
Win being recorded as win and loss
I entered a match today with 2 losses and 0 wins. At the end of the match, which I won, it showed me with 1 win and three losses (it tallied both), and I was only able to claim my prizes. I was very surprised that I was unable to play again after a victory.
21 votes
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