MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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265 results found
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Network Error Unable to join
Unable to join MTG Arena international day of play event. The phantom foundations draft will not allow me to join. Pop up reads network error Unable to join
15 votes -
Ranked season rewards packs contained no cards. Nor did they progress wild card progress.
July 1st I received 10 packs as compensation for the June ranked reset bug. Ranked season rewards packs contained no cards. The packs were not from a specific set. Nor did they progress wild cards. This has to be a bug or something cause the packs basically never did anything.
12 votes -
Rank Season ERROR
Hi, I received some x10 Boosterpacks due to this seasonal rankings error, but I can't open them. I press the button to open them, and they just glitch. It's like they gave me boosterpacks with air inside. What can I do to get my rewards?
13 votes -
Phantom Premier Draft bug
My account is currently locked from today's special phantom draft. At first I was able to draft without issue and started playing, but at some point I had a disconnect issue with my network. Afterwards, I haven't been able to join the event since, and the event appears with a “Start” button, as if I never drafted. The message I get when clicking is “NETWORK ERROR Unable to join event. Please try again later.”
14 votes -
Jump-In Marvel
Jump Into Marvel Issue: I paid 1000 gold coins and chose two packets,Battalion and Agents of SHIELD. . Coming back to play I am given the button to choose packets and brings me to another screen where Iron Man is pre-selected and the confirm button does not work. See screenshot and log. Currently unable to use the Jump Into Marvel Event.
12 votes -
Unable to rejoin the Phantom Premier Draft Magic: The Gathering Foundations Event
PC User: Unable to rejoin the Phantom Premier Draft Magic: The Gathering Foundations Event: Network Error: Unable to join event: Please try again later.
13 votes -
marvel jump in packet selection bugbug
Stuck on packet selection in marvel jump in event. Multiple people having this same issue. Selected Conniving, and tried to select iron man, then was kicked back to main menu. Can't select 2nd packet now because the choices no longer appear. It's been 3-4 days now where I haven't been able to play the jump-in event.
11 votes -
Jump into Marvel Superheroes forced resign after 2 wins
I was forced to resign after 2 wins with no losses in my first Jump Into Marvel Superheroes event.
After 2 wins and 0 losses, I now have to pay to play again.
Playing in mobile, latest android, Pixel 9.
(And I don't know if this form is actually accepting my screenshot upload...)
9 votes -
Jump Into marvel Super hero's is LAME, "fantastic iron man" doesnt even have a red source despite a searchLand and Plenty of red spells
Jump Into marvel Super hero's is LAME, the "fantastic iron man" deck doesn't even have a red land source despite a search Land and Plenty of red spells, Why would you ever make Jump In in a Limited play reward form especially when whoever is making these LAME decks has horrible taste and understanding. such a lame experience this is the worst deck I've ever felt forced to play. what In this game could be more frustrating than paying for a horribly pre "designed" deck to play with this is horrible experience
5 votes -
Jump in not working
Jump in does not allow me to play at all. Allows me to pick one packet and then goes back to the home page after a loading screen.
17 votes -
Bug with Jump Into Marvel packet selection
Selected Jump into Marvel for 200 crystals.
Selected first packet (white mana Wakandans)
Selected second packet (counter argument)
At this point I was booted to main page for Arena.
When I tried to go back to Jump into Marvel, it remembered the first packet, but it was stuck before displaying the second packet and I could not proceed.
I restarted the application and still cannot proceed in that mode.8 votes -
Jump Into Marvel
Jump Into Marvel Issue: Playing on a Mac using the steam client, I had spent 1000 gold coins to enter the event. The first pack I chose showcased Ironman and the second pack showcased Mysterio. Immediately after choosing the second pack I was sent back to the home screen and when trying to enter the event again the screen shows a chosen ironman pack and a confirm pick button that cannot be pressed.
9 votes -
Jump-in
I've had a problem with the Jump-In event for about a year now, and customer service hasn't been able to fix it. The event gets stuck on the theme selection screen, and when I choose the second package, it redirects me to the home screen. I play on both PC and Android, and I've reinstalled it several times on different devices, so it's not an installation issue.
19 votes -
Issue using free phantom Foundations draft for a second time
After completing the free phantom Foundations draft yesterday (June 10), I attempted to start the event again, only to be met with an error message informing me that there was a network error. My internet connection was stable, and other things on Arena worked normally.
11 votes -
Jump in half selection brick
Pick one fine. Picked two-crashed into home. Jumpin stuck at half deck, unplayabled
7 votes -
Jump into Marvel cannot pick the second pack after rejoin
I was trying to search for the typical card description of my pack 1 before I chose the pack 2 in the Jump into Marvel event, so I left the event and searched the card in my collection. But when I tried to rejoin the event, I could not correctly start my play after I chose pack 2. I cannot even drop the event to start a new one. Seems the event says goodbye to me :(
Step to reproduce:
1. Pay 1000 gold to join event
2. Pick pack 1
3. Click "Deck" on top to exit event
4.…7 votes -
Season reward not received
Season just finished and I received only half of the rewards (1 booster instead of 2).
8 votes -
No rewards for winning, ranking not updating
Not getting rewards for winning, win count not increasing, ranking not changing after wins when I am in mythic.
And now have spark rank.
Nice to know when you are in the top 1500 mythic and you win games you dont actually increase rank due to a bug, then have to struggle for 40 minutes to figure out on which page redirect you need raise a bug, probably only to get a new common card skin for the issue, rather than the 20 play points you would have gotten along with all teh other rewards the 10 wins would have…15 votes -
Tired of Historic Brawl matchmaking
Dear WOTC,
I'm really tired of the matchmaking in Historic Brawl. Out of the last 30 games I have played using Glarb, Calamity's Augur as my commander, I have been matched about 15 times against Ajani, Nacatl Pariah, 5 against Nashi, Illusion Gadgeteer, 5 against Rusko and 5 against Tamiyo, Inquisitive Student. All of those "commanders" are banned as commander in Duel Commander and or are Alchemy Garbage. If you aren't going to actually maintain a healthy ban list for the format and separate alchemy from it, I'm quitting it completely. Most of the time I end up rolling my…
13 votes -
Incorrect end of season reward - given a Qualifier Weekend token for a top 1200 Mythic finish
My end of season rewards are wrong. I finished the season at Mythic #820 per the rewards email, and I received the play-in points for finishing in the top 1200. But I ALSO received an in-game message and reward for finishing in the top 250. I believe that I was awarded the Qualifier Weekend Token incorrectly. Don’t get me wrong, if it’s too much trouble to fix this, I’d be happy to use it!
4 votes
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