MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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684 results found
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Jump in event: picking packs failed
jump in event: I picked wandering and caves but it went back to the home screen every time I try to access the event a second time it only shows that I picked the wandering pack and won't let me do anything else.
2 votes -
Leveling in Arena
I lose levels when I'm playing arena mode. I was close to being platinum 1, won a battle and was reset at platinum 4.
1 vote -
Traditional Historic Rewards Standard Cards
Today, I spent 750 gems to participate in a Traditional Historic Event. The event description clearly stated that it would provide packs from non-Standard sets. I achieved 3 wins, which should have entitled me to two packs from non-Standard sets. However, I received a pack of Khans of Tarkir cards and a pack of Kamigawa Neon Dynasty, although one of these is a standard set.
I believe there was a bug in the event, as I received incorrect and unneeded rewards. I reported a similar issue several days ago, but it appears this easily fixable issue persists. Therefore, I am…1 vote -
Chromatic cube, etali can't cascade into unleash inferno
Etali trigger, revealed unleash inferno from the top of opponent's deck but into couldn't be cast due to some unexistant additionnal cost that should be paid
1 vote -
Darft bug
The draft is deconnecting (3 times so far) the previous draft it did the last pic but for this one it was all first booster pack. It picked ranomly several times... for a 1500 gems event it's a big issue.
1 vote -
1 vote
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Bloqueo del programa en un Draft Cube
hola buenas tardes!!
Hoy dia 28/05/2024 sobre las 18:30 PM en Barcelona (España) se bloqueo el draft en el cual me gaste 4000 monedas
Se Bloqueo en el pick 15 del tercer sobre.
Mi pregunta es ¿seran repuestas las 4000 monedas?
Daros las gracias por vuestro trabajo.1 vote -
Draft not moving on to deckbuilding after drafting.
OTJ Premier Draft. Once the draft is complete, the client remains stuck on the "waiting on other players to pass a draft pack." This happens after every draft. Leaving the draft at this point lets me rejoin and takes me to deckbuilding.
1 vote -
Automatic Loss Given In draft
Premier Draft March of the Machine
I searched for a my second game in a premier draft while being 1-0 but was loaded into a game that just said draw. Upon clicking out of the game I was returned to the event screen with a loss. I didn't play a game or concede so I shouldn't have been awarded a loss. My log file is attached below.
Thanks for any help!21 votes -
1 vote
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Day 1 of the Arena Open Should Allow Draft
Let players choose either sealed or draft on day 1. Or just give us an all draft day 1 and day 2. There hasn't been a normal limited draft on the arena open day 1 since innistrad midnight hunt, which is one of the worst draft formats of all time. Wizards now claims day 1s of the arena open with draft don't do as well for them as sealed, in terms of money/entries. Just give us drafters a chance to show Wizards that we will play a ton of arena opens if we can draft on day 1.
1 vote -
game froze
while in a premier draft match the game during opponents combat phase passed priority to declare blockers then while i chose the blockers, the game froze. my timer run out. i tried to alt-f4 but when i logged in again arena had automaticly had conceded.
1 vote -
Stockpiling Celebrant
In my sealed play Stockpiling Celebrant left me no option but to returning a permanent I own to my hand. Even though it says may return it gave me no other option.
7 votes -
Starts in 12:34:56 のイベント表示
2024/5/14 3:00am
頃
表示がおかしい。
Starts in 12:34:56
の表示が解除されたら参加終了まで20:58などと示された。およそ半日の間に始まる
という意味なのか。1 vote -
auto enter event
Hello,
I play MTG Arena on my Smartphone (Android)
After I quit playing a game I put my Smartphone in my pocket. After some hours I wanted to resume playing and recognized that a Seald Event was entered and i lost 3 games with it but I never played a single game with this Sealed deck. The cardpool from the 6 packs was untouched.
I kindly request to refund 2000 Gems for the entry.
Kind regards1 vote -
Johann, Aprentice Sorcerer can't cast instants or sorceries off the top of my library
During a Wilds of Eldraine premier draft, I drafted two of Johann, Apprentice Sorcerer. However, when I played him, I was unable to cast instants or sorceries off the top of my deck. The cards were visible to me and highlighted blue, as though I could play them, but when I tapped on them, they would not be cast. I use an iOS iPhone. This problem persisted over 2 games.
5 votes -
Thunder Junction drafted regular premier but playing against alchemy decks
I'm pretty sure I joined and drafted a regular Thunder Junction premier but I get matched against players that has drafted Thunder Junction premier alchemy. I did not see any alchemy cards during drafting and now I get destroyed by cards I've never seen before and never got to draft.
1 vote -
Bug with premier draft
I experienced a big with my latest TOJ premier draft. I had several short connection issues. After reconnecting, I could play my mainphases witch led me to loosing the draft. I kindly ask for a refund here. Thanks
1 vote -
Product
Bonjour, je vous contact pour vous partager ma frustration et ma déception vis à vis du scellé play-in de ce week end. Premièrement, payer 4000 gemmes soit 20€ pour un event fantomatique j'appelle ça du vol, mais se retrouver à faire 2 défaites pour 0 victoire avec un scellé dantesque qui mérite au moins 5 victoires les yeux fermé, ça m'écœure. Qu'on me parle pas du niveau d'expérience requis pour ce genre d'événement, car avec 7/0, 7/2, 6/2 et 5/2 comme résultats à mes derniers scellés, je me sentais en plutot en confiance. Là encore, on paye 2000 gemmes et…
1 vote -
Color Challenge & Duel Deck Challenge
Color Challenge and Starter Deck Duel Events not showing as complete, even though I have won with all of the duel decks and defeated all of the color challenges. I have tried logging out and logging back in, but it does not work. Please fix this
13 votes
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