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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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819 results found

  1. Daily Deal packs do not give Golden pack progress

    I play on Android, the game is up to date. Today's special in the store is a MoM pack at 10% off. I bought one, expecting to get 1/10 progress towards a Golden Pack, but instead I remain at 0/10. The prompt under the Golden Pack progress bar says that progress can be earned by purchasing packs from one of the latest sets, including MoM. There is no indication that a daily deal pack is any different from a regular one in this regard. Please increase my Golden Pack progress as advertised.

    44 votes

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    19 comments  ·  Store  ·  Admin →
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  2. LOTR prerelease boosters lost after update

    I redeemed LOTR prerelease boosters code last weekend. Six boosters was shown locked in the Packs section. After todays update boosters had disappeared and now the store says the code has been used.

    27 votes

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    25 comments  ·  Store  ·  Admin →
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  3. Arena Store Unusable on MacOS

    Every time I try to purchase anything with real money (not gems or gold), it displays "Waiting for Server" and I cannot do anything. I have to restart Arena to do anything. I was able to log into Arena on my Iphone and make purchases without any issues. So this bug is specific to the MacOS. All software is up to date.

    3 votes

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    3 comments  ·  Store  ·  Admin →
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  4. Can't Purchase Gems in Steam Version of Game

    I recently switched to the Steam Version of the game so that updates would be managed by the steam client. Since doing so, however, I am no longer able to purchase gems.

    I have already confirmed that the Steam In-Game Overlay is enabled both in the Steam General settings and for Magic Arena specifically. My steam wallet has a payment method linked as well.

    After clicking the price on the "Confirm Purchase" screen, the screen returns back to the store, and nothing else happens. There are no errors, or any feedback given. I have attached my log, which seems to…

    14 votes

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    3 comments  ·  Store  ·  Admin →
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  5. Can't buy pack from daily deal

    Cannot buy booster pack from today's daily deals (07/21/2023). When clicking the button, nothing happens. I'm on PC client.

    20 votes

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    11 comments  ·  Store  ·  Admin →
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  6. Purchase of Event Items

    I have 11,325 gold and I went to purchase a sticker set that has only 1 day left to buy. I hit the purchase button, but an error pops up saying I don't have enough gold. I have the dragon stickers in the bundle so the price dropped down to 3,950 gold. I would really like to buy the Baldur's Gate Sticker emotes.

    Version
    2023.28.40.4648.1022956

    10 votes

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    12 comments  ·  Store  ·  Admin →
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  7. Golden packs containing cards that are not standard-legal

    According to https://magic.wizards.com/en/mtgarena/drop-rates, golden packs will include:
    "At least one card per pack will be Mythic from any standard-legal set, 2 cards will be Rare or Mythic from the latest set, and the final 3 cards will be Rare or Mythic from any current standard-legal set."
    This means 4 cards will come from any standard-legal set, and 2 will be guaranteed to come from WOE. Because LTR is neither standard-legal nor the most recent set, these cards should not appear in golden packs.

    As a standard-only player, this hugely devalues golden packs and is honestly incredibly disappointed. I went…

    14 votes

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    1 comment  ·  Store  ·  Admin →
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  8. My oko bundle disappeared

    I bought the OKO bundle ($49.99,50 packs of OTJ,painswalker oko and plainswalker oko’s card style) and the bundle disappeared just now,also disappeared in store[The picture(8449) is the packs interface right now,it is different from the interface I just bought the bunlde(picture 8448)],what happened to my account?

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  9. store won't let me buy gems

    I want to buy the new ixalan alchemy bundle but I need gems to buy it, when i go to buy gems i get the following error

    6 votes

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    1 comment  ·  Store  ·  Admin →
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  10. Explore anthology 2 not available after the patch today

    I am sure the anthology should remain a week in store because I have confirmed it before the patch. But now I cannot find the anthology. It must be a mistake during the update. Please fix this bug.

    32 votes

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    15 comments  ·  Store  ·  Admin →
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  11. all of the cards say their the first copy ive gotten but its not

    all the cards I open say their my first copy, even when their not

    I open a pack and get a uncommon creature and it says its my first copy but then I open another pack get the same uncommon and it says its my first even though its clearly not

    6 votes

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    1 comment  ·  Store  ·  Admin →
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  12. Orcish Bowmaster refund

    Hi,

    I'd like to uncraft / get my wildcards back for Orcish Bowmaster. You nerfed it the day after the tournament when I crafted it because it looked cool on Twitch in the finale. This is totally unacceptable. You're ripping me of more than 10$ and now my whole deck is unplayable in Historic because of this.

    I don't care about Alchemy however I do care about Historic and you screwed my deck over within less than 24 hours.

    Thank you for getting my precious wildcards back or uncraft the card in my account please or refund me with Gem…

    5 votes

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    4 comments  ·  Store  ·  Admin →
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  13. 6 votes

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    0 comments  ·  Store  ·  Admin →
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  14. Can't install or update on Samsung Galaxy S22 Ultra

    App installs "instantly" from the store and then throws an error as soon as soon as you try to play. Latest Android and Samsung One UI update. Uninstalling and reinstalling does nothing. Can't seem to make anything work.

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  15. Mythic Pack bug

    Mythic Packs seem to give the same rarity distribution as normal packs...
    I opened 4 packs and each had the standard NORMAL distribution.
    What's the point of differentiating between standard and mythic if the drop rates and types are the same?

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  16. Client-error on code redemption

    i redeemed code (Starter Kit 2023) which was positively acknowledged by the client ("Redeem Code Success"). The client however only showed the waiting animation for a while but did not present the redeemed items and still shows the two Starter Kit 2023 decks which I created manually as incomplete

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  17. LOTR Prerelease Packs Gone

    I entered in this code from the LoTR prerelease event on my Arena account:

    AAE7F-A1DAD-3B88B-84AC0-D00CC

    It showed that I claimed the six packs and told me that they would be available to open on June 20th, 2023. Upon updating the game, these packs disappeared. All I have now are the three packs given to everyone.

    Please refund immediately.

    11 votes

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    8 comments  ·  Store  ·  Admin →
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  18. store

    the daily deals lost half of its stuff all of a sudden at 11:35 AM Eastern and I noticed it when I went in to get something. Half of what was there ten minutes ago still was there, but some styles and the gems had vanished. I am using the pc client

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  19. ゴールデンパックの進行について

    本日13時前にイクサラン 失われし洞窟のパックを6パックを購入しましたが、ゴールデンパックの進行が1つしか進んでいません。補填をお願いします。
    また、2月にもカルロフ邸殺人事件のパックを10パック以上購入しましたが、ゴールデンパックの進行は3つくらいしか進行していませんでした。
    その時は気のせいかと思いましたが、掲示板などにこういったことがよくあると書かれてましたので、今回注意してみていたところ確信に変わりました。
    素早い対応を期待しています。

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  20. MTGA is way too expensive

    I already spend hundreds of $ to MTGA (and MTGO), but I'm done with it since Patch 2023.26.10 (https://mtgarena-support.wizards.com/hc/en-us/articles/15739052065684-Patch-Notes-2023-26-10). After that, I didn't spent any money and I won't do it untill there is a huge reduction in pricing. I loved to draft a lot, and would re-start playing drafts if pricing policy would be reduced.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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