MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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295 results found
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Every card is "First" no matter how many I have
Every card is "First" no matter how many I have.
6 votes -
daily deals
If it's something to do with we operate an online only game where we bait fans of our franchise into enjoying digital decks to secure shelf life in the physical ones they may own. In doing this we'll have fans born in the 70's feeling entitled to being sponsored players on the fact alone money spent on franchise. creating a conundrum they do not care to police as hacking would ensure transcendence of thieves tools, duress, and extract the truth. in digital online way degrading the integrity of the digital game and what it was trying to accomplish. Need I…
1 vote -
Mythic Pack bug
Mythic Packs seem to give the same rarity distribution as normal packs...
I opened 4 packs and each had the standard NORMAL distribution.
What's the point of differentiating between standard and mythic if the drop rates and types are the same?1 vote -
Client-error on code redemption
i redeemed code (Starter Kit 2023) which was positively acknowledged by the client ("Redeem Code Success"). The client however only showed the waiting animation for a while but did not present the redeemed items and still shows the two Starter Kit 2023 decks which I created manually as incomplete
2 votes -
LOTR Prerelease Packs Gone
I entered in this code from the LoTR prerelease event on my Arena account:
AAE7F-A1DAD-3B88B-84AC0-D00CC
It showed that I claimed the six packs and told me that they would be available to open on June 20th, 2023. Upon updating the game, these packs disappeared. All I have now are the three packs given to everyone.
Please refund immediately.
11 votes -
The wrong Teferi
I got a Teferi card style in the store just now (PC). The store says it is Teferi, Temporal Pilgrim. The claim screen showed a different Teferi and indeed, I don't have a card style available for Teferi, Temporal Pilgrim.
1 vote -
ゴールデンパックの進行について
本日13時前にイクサラン 失われし洞窟のパックを6パックを購入しましたが、ゴールデンパックの進行が１つしか進んでいません。補填をお願いします。
また、2月にもカルロフ邸殺人事件のパックを10パック以上購入しましたが、ゴールデンパックの進行は3つくらいしか進行していませんでした。
その時は気のせいかと思いましたが、掲示板などにこういったことがよくあると書かれてましたので、今回注意してみていたところ確信に変わりました。
素早い対応を期待しています。1 vote -
1 vote
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Gems
Sorry I'm not sure if this went through. I purchased 750 gems and haven't received them.
1 vote -
MTGA is way too expensive
I already spend hundreds of $ to MTGA (and MTGO), but I'm done with it since Patch 2023.26.10 (https://mtgarena-support.wizards.com/hc/en-us/articles/15739052065684-Patch-Notes-2023-26-10). After that, I didn't spent any money and I won't do it untill there is a huge reduction in pricing. I loved to draft a lot, and would re-start playing drafts if pricing policy would be reduced.
2 votes -
cant buy gems or change my payment method
cant buy gems or change payment method when i do either of them i get a error message
6 votes -
pay bills
Problem of not being able to pay bills via STEAM in Japan.
I want to pre-order the Modern Horizon 3 pack, but I get a store error. I checked and there were several similar comments on the steam store comments from about 2 months ago with low ratings. 20 people a day are paying $50 a day, which means that at this point you have lost over $60,000 in profits that you could have earned. How is it that you continue to lose profits for your company?1 vote -
Improvements have been made on store packs with MH3, but there are still issues
I very much appreciate the recent announcement regarding Modern Horizons 3 on Arena that the commanders from the EDH decks will show up in store packs when a full playset of all Mythic Rare cards in the main set have been collected. I like the direction you are taking with this. That being said, the current Premier Set, Outlaws of Thunder Junction, introduced 30 new-to-Standard Mythic Rare cards in the form of The Big Score, and I am rather displeased with your handling of it in store packs. I think that this further access via duplicate protection when a full…
1 vote -
bundle may 20/2024
Cheap Bundle removed from store?
1 vote -
crashing problems with the shop
Everytime I try to go to the shop the game crashes.
1 vote -
Bought Fallout Brawl Card Styles, can't change Evolving Wilds or Cultivate
Just bought the Fallout Brawl Card styles, and I can't change Evolving Wilds or Cultivate to the card style (there's no heart symbol when I go to change it). Why is this error happening when I paid for this?
1 vote -
Golden Pack gives non-Standard cards
Hi Wizards,
I’ve just opened a Golden pack which gave me a card from the new LOTR set. I read the description on the main WotC that Golden pack only contains cards from Standard. Please help me to understand this11 votes -
Golden Pack Progress
I purchased packs with gems and no progress to golden pack was made. Purchased more packs with gold and still no progress for golden packs made. Issue run into on PC. Stuck at 0 progress
8 votes -
Gem purchasing
I cannot purchase Gems on MacOS. When I click on the product I want to purchase, I get a blank screen with the spinning cursor and eventually need to force-quit the client. This has been happening for a few weeks now; last time, I purchased my gems through the iOS client but Gems are much more expensive there. Unfortunately, I will need to stop playing until this issue is resolved for MacOS.
I am on a MacBook Air 2019 running macOS Sonoma 14.4.1
1 vote -
Unhinged lands
Please put the Unhinged Lands back in the arena store! I missed out on the forest so long ago and completing my set has bugged me ever since! PS. Thanks for taking mine (and probably many others) suggestion of nerfing Fragmented Reality
1 vote
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