MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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326 results found
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Got a Tarkir: Dragonstorm Pack throught Mastery Pass. It said I got a mythic wild card, but wasn't awarded one.
I was awarded two Tarkir: Dragonstorm packs through the Mastery pass. On one pack, it said I got a Mythic Wildcard. However, I wasn't awarded one. I checked the symbols that denote wild cards, and all I had were Rare, uncommon and common, no Mythic. I could really use that wild card. Is there any way to fix this?
1 vote -
Did not receive Mythic wildcard when opening pack
I opened two packs from Tarkir: Dragonstorm, which were a reward through the Mastery Pass. The second pack I had displayed a Mythic wild card, but my symbol for wildcards only showed gold, and it showed 0 mythic wild cards. I could really use that wildcard. Is there any way to fix this?
1 vote -
Android game crashes repeatedly when entering ranked match, until match is forfeit the game crashes on load making it unable to play
Title. Most likely due to MTX as the store also crashes.
1 vote -
Can't receive 20000 Jem
I bought 20000Jem by 15000JPY, but can't receive it now...
Please give me 20000jem, or Return 15000JPY ASAP.1 vote -
No payment methods available
I live in Spain and keep getting an Xsolla message telling me there are no payment methods available in my region.
I contacted Xsolla, and they have not provided any solutions or useful information.2 votes -
1 vote
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Did not receive the pack from the mastery
I reached level 18 of the mastery and for Final Fantasy and did not receive a pack. I am pretty sure I did not get a master pack after buying 10 packs from the store a few weeks ago either. I am playing on steam on pc.
1 vote -
Più promozioni nello shop
Ci vorrebbero più promozioni nello shop per l acquisto di kit.
1 vote -
Magic the Gathering Foundation packs do not include all cards
Many of the cards in the Magic the Gathering Foundation set are unavailable through store-purchased packs. This is absurd and requires substantial wildcard consumption to address.
You need to fix this and provide adequate recompense to make us whole.
3 votes -
STICKER
Purchased the stickers emote and the mastery pass for the Final Fantasy set. I am unable to see the stickers on the emote page, there are just empty circles. The Chocobo companion also shows up as a dark shadow on my screen, the sleeve for the mastery pass also just shows up as grey.
1 vote -
Karlach Card back
One of the karlach card backs is bugged and not displaying on my cards after I set it. I tried to repair my game files and nothing. It’s only the one card back and the other skins seem to work fine. However I paid real money for that one particular design.
1 vote -
Buying and opening 10x mythic pack with
Buying and opening 10x mythic pack with gold casue pack to sometimes contain rare wild card. Bug date from 2024 and still havent been fixed.
2 votes -
Borderless bundles don’t show new cards on the deck builder
I just bought two bundles from the boderless of final fantasy cards thinking that I was buying the cards too! But they are not appearing on my deckbuilder :(
I haven’t seen on the app if it is just cosmetic and I would have to unlock first the cards xc did I saw this all incorrectly? Can I get my gems back to instead pay for the final fantasy normal card packs? I really understood I was buying the cards on the bundles xc
Thank you!
1 vote -
I did not receive all of my pre-order packs
I bought both preorder packs, but I only received the items in the 50 pack pre-order.
2 votes -
神話パックについて。
神話パックにレアのワイルドカードを入れないで下さい。
残り一枚の神話レアでパック内の全てのカードが揃うのにレアのワイルドカードが出てガッカリしました。1 vote -
1 vote
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redeeming pack with uncommon wildcard did not add the wildcard to my collection
Redeemed a pack with a mythic and uncommon wildcard, it added the mythic to my collection but not the uncommon wildcard. I had zero uncommon wildcards before and after opening the pack, and still zero even after restarting client. I am on steam
1 vote -
Received a rare wildcard in a mythic pack
Like many before me, I too purchased a mythic pack for FCA and got a rare wildcard. Considering I spent the extra gems on it, I would at the very least like a refund of my gems, if not a full pack replacement. It's truly frustrating to see people posting about this for years now with no solution.
1 vote -
final fantasy
It's June 10th and I'm unable to open my pack. I purchased all the pre-release items and I waited till Midnight last night and it didn't open. Figured maybe all of the USA needs to be at midnight. So I waited till this morning and it's still not letting me open my items. I tried on my tablet, mobile phone, and even my PC just in case it may have been an app related bug. This is frustrating because I just got into magic during the pandemic and this is the first set I've been able to be involved in…
1 vote -
Store bugs dragon full Art lands
Tarkir Dragon Full Art lands abruptly disappeared from the store the issue was never fixed and the lands never placed back in the store!?!
1 vote
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