MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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834 results found
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purchase missing
PC gaming. Spent gold for the Black Lotus Pet but its missing as option.
1 vote -
Broken pack odds link (legal)
In the shop you have the option to click a link to see pack odds and info, the link is broken. Also under the packages there’s no additional information about pack quantity for the new sets coming out, a little bit of info once you click through would be amazing.
1 vote -
Gem Reward instead of card
Dear Service,
I posted this complaint already before christmas, but somehow never got a response. Cannot find it either in my account something must have gone wrong.
Then I could not log in for some time, but that issue is solved now.
What I wrote you about is that around that time I had not yet collected all rares nor mythics of the BRO set. Still I did get multiple gem rewards when opening BRO packs even though I would not have bought them if I had known.
At least one of these packs I bought with gems (200).
Not…1 vote -
pase de maestria no entrega cartas miticas
el pase de batalla entrega cartas poco comunes cunado debería entregar cartas míticas, solicito por favor se resuelva este error
4 votes -
1 vote
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packs disappearing
Version 2022.22.50.4419.979269
One of the packs I purchased disappeared when I tried to open it.I purchased two brothers war 1000 gold packs and when I went to open them, the first pack only gave two cards and then the second pack disappeared and the program said I had no more packs to open. One of my packs disappeared before I could open it.
I didn't take a screenshot of the two cards screen because I was confused, but I have the log file. It seems too big for uploading here but I can provide it.
1 vote -
No way to know what's in bundles on mobile
There's absolutely no indication of what comes in any of the bundles on mobile. Some people don't have a computer and still want to spend money on the game. It kinda seems like common sense to add some kind of way to see what comes in the bundles...
1 vote -
Add Jace, the Mind Sculptor avatar to the store
When will this avatar (Jace, the Mind Sculptor) be added to the store for purchase?
I missed the event in 2021 where you could get it (https://magic.wizards.com/en/news/mtg-arena/play-and-win-big-mtg-arena-decathlon-2021-12-08) and i have been waiting to see that avatar pop up in the store since then.
Untill now, that hasn't happened.
Since the new set will have a new Jace planeswalker and features a Jace Pack Bundle (now available for pre-order in the store), this would be a great time to add the Jace, the Mind Sculptor avatar to the store!
1 vote -
17.12.2021- Purchased Daily Deal Cards Not Showing Up
Hello Wizards! I purchased 3 cards in the daily deal today, and they not show up in my card list, even the money was spent. Please solve this issue
18 votes -
Tamiyo Avatars, Card Sleeves, and Card Styles
Tamiyo featured in the store.
1 vote -
Cant open packs on arenas that ive paid for
Let me open the packs I've obtained, crazy idea I know.
2 votes -
Bundle purchase bug
I made a Bundle purchase with gold coins in game, and the cards did not appear in my collection, even though the gold coins were deducted.
4 votes -
DMU packs dissapeared or duplicate protection not working
I just got 5 DMU packs for constructed season sep 2022 end. When I opened the packs, I just got 5 cards with pictures of a gem on it. I don't know if I received gems, but I shouldn't have received gems due to the fact that my DMU collection is not complete.
2 votes -
Arena Store: No longer able to purchase Forgotten Realms packs
Forgotten Realms so not currently available after the update. (7/7/2022)
6 votes -
Meus cosmeticos ( das cartas ) nao aparecem no computador, apenas no mobile
Meus cosmeticos ( das cartas ) nao aparecem durante os jogos no computador, apenas no mobile
1 vote -
Bug- store purchase not reflecting
Using iOS. As I opened one Ajani, sleeper Agent I decided to purchase two more from the store. The store took my gold but alas I don’t show the other 2 Ajanis when trying to build a deck!
1 vote -
Cannot purchase gems (ZFGameBrowser.exe crashes)
Platform - PC (windows7)
I've made multiple attempts to purchase the Adventurer bundle in the past couple of days (having not previously purchased it) - each time I instead receive the message that ZFGameBrowser.exe has stopped working (see screenshots for crash details).
I have checked and experience exactly the same problem when trying to purchase an ordinary gems bundle.
Essentially, I am unable to spend money on your store - I really hope this can be solved soon as I would like to purchase the current mastery pass, since it is the first one I have seen that includes cosmetics…
1 vote -
Did not receive an item I payed for
I purchased the Haunted Mire land card Holographic skin from the daily deals yesterday (1/7/23 or 1/8/23 depending on timezone). The gems were subtracted from my account, but the item is not available in my inventory and shows that I must pay for it.
1 vote -
Bought bundle, cards in bundle not available to use
After making a purchase from the store with gold, I did not receive the cards from the bundle.
5 votes -
I bought invoke despair card style and it’s not showing up
I bought invoke despair card style from the daily deals section on 8/21/2022 and it’s not showing up
4 votes
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