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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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880 results found

  1. Mastery pass did not delivery mythic wildcards

    I purchased the new masterpass today and after hours and obvious completion of all the mastery pass rewards I have still not received my mystic wildcards

    8 votes

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    1 comment  ·  Store  ·  Admin →
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  2. limited draft-price and rewards

    Give us a pass for limited. This is just insulting how expensive it gets if you try to ladder with drafts. I hit mythic before, was like 150+ $ i guess. For one gamemode? Usually i dont get mad if i lose some games, but the fact that its like 10$ everytime i start a new draft? This is wrong.

    Give us a phandomdraft like hs-arena, so we have the choice to not keep the cards. Or let us trade packs/cards for gold/gems. Please!

    1 vote

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  3. Purchased illustrations are not reflected

    Previous events and illustrations purchased in the store are not reflected on the competition screen.
    Please fix it or make up the gold in the store and the total of 20,000 gold for the 8 event entries.

    1 vote

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  4. Tried spending gold for an Ikoria booster, but when I tried to open it, it glitches out and froze as shown jn the photo

    Tried spending gold for an Ikoria booster, but when I tried to open it, it glitches out and froze as shown jn the photo. When I restarted the app, my hard earned pack disappeared. The glitch is shown since I have the same number of gold after I bought the pack. PLEASE HELP!!!!

    2 votes

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  5. 1 vote

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  6. 1 vote

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  7. Lost my gems and coins

    I’ be been trying to buy Mastery Pass and suddenly I’ve lost a lot os my gems. I had like 3.050 gems and stuck with 1.600. Also bought 4 booster packs and I supposed to remain with. Like 625 coins. But I had 25 coins left. When that happened the server kept reconnecting and reporting error bugs. Please help to get my rewards back!

    2 votes

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  8. The product is double

    The product is double
    2022.13.10.4008.913722

    1 vote

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  9. I am not geting mythic wlidcards

    I can't get more than one mythic rare wildcard, whenever I would get one so that I would have two my UI still shows that I have one. I have lost 3-5 mythic rare wildcards this way.

    1 vote

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  10. Did not get my purchase

    I purchased a bundle of avatar and protector but only get the avatar.
    Then purchased a set of planeswalkers and didn't get any card this time.

    1 vote

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  11. Store Bugged on Shadowspear

    Shadowspear was purchased... it shows purchased, and doesn't show available anywhere for any deck type.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  12. Hendon Shrine Fail

    I bought all the Hendon Shrines and when I went to build a deck it says that I didn’t purchase them. I later find out that I can’t use them with the standard battles. Why are you selling them if I can’t use them?

    I would like the 4250 coins back please. I would have bought a Strixhaven deck instead.

    2 votes

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  13. Mastery pass missing rewards

    I bought a pass at lv80. But it seems that only some of the rewards of pass came in.
    I don't know what I got and what I didn't get, but I checked that I didn't get a draft token and a pet.

    5 votes

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    1 comment  ·  Store  ·  Admin →
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  14. I signed up for the Jump In! event, but every time i tried to enter the event, I cannot connect

    I signed up for the Jump In! event, but every time I tried to enter the event, I cannot connect. I tried to reconnect, but to no avail. However, Arena still collected the 1000 gold fee. I have no issues connecting when playing Standard Best of Ones though.

    1 vote

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  15. No mastery quests

    I paid for the mastery pass but am not getting an additional quest queue. Just the regular one each day. With no additional quests, it's just a waste of money. I don't care about cosmetic cards from the orbs.

    1 vote

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  16. Incorrect purchase, issues with card after its purchase

    can't see the creature that i've purchased in my card list. I can't use it. What is going on?

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  17. I purchased the daily deal pack but the image wasn't showing.

    I purchased a pack thinking it would be kamigawa as the card style were from kamigawa, but the pack is kaldheim and I would like a refund.

    1 vote

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  18. ストアでジェムを購入できません

    ストアにて20000ジェムを購入しようとしたところ「お客様の支払い手続きの待機中です」というメッセージが表示されたままになり1時間以上たってもそのままでした

    1 vote

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  19. 対人ドラフト参加権について

    ①対人ドラフト参加権を所持している状態でマスタリーパスを購入しましたが、対人ドラフト参加権の枚数が増えておりません。
    ②プレミア・ドラフトでまだ2敗しかしていないのに、プレイが打ち切られ報酬が確定しました。

    上記2つの不具合が発生しました。無課金での遊戯ならともかく、上記2つは両方ともジェムが絡んでおります(マスタリーパスのためにジェムを購入しています)
    何らかの対応を求めます。

    1 vote

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  20. 1 vote

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