MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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332 results found
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Purchase gems
It is impossible to purchase gems. Neither Paypal nor credit card works. After a short wait, it asks for the data again, or it just shows an hourglass. Sometimes Paypal also says that the password is incorrect, but this is not true.
Please fix this. I want to purchase gems3 votes -
Packs did not open when I selected "Open 10 Packs" but my available packs counts dropped by 10
Traded in 45,000 gold, received packs and bonus card. Opened 20 packs, no problem. Opened next 10 packs, took a while and flashed a pop-up that said "Ok". Tried it one more time, same issue. Noticed by count of available packs had gone down my 20. Checked my card collection, doesn't appear that I received any cards from those last 20 packs.
4 votes -
Store purchase freezes
Purchase of Pack Bundle or EoE after initial scene freezes on "waiting for server" on Mac
4 votes -
purchase problem
Could you please just fix the store?
It's been months since I've been able to buy something via Paypal and the problem is still not resolved.4 votes -
ウェルカムパックの購入のバグ
ウェルカムパックを購入したが決済完了してるのに反映されない
三回試したが同じ結果だった2 votes -
Cannot Purchase Through Store on Mac
Any time I try to purchase anything through the store I get a spinning wheel and a message saying "waiting for server" that never brings me to the payment screen. Have been trying off and on since August and have not been able to purchase anything. Using the Mac version.
25 votes -
Alchemy Edge of Eternities packs did not give me Edge of Eternities rares after becoming rare-complete, as per the rules.
I just received 20 gems instead of receiving non-Alchemy Edge of Eternity rares, as I should have. I have completed all Alchemy Edge of Eternities rares (except for lands which I have from other sets).
2 votes -
レアワイルドカードを購入しましたが反映されません
2025年10月17日21時30分頃レアワイルドカードを購入しましたが、購入完了と表示されてレアワイルドカードの枚数は増えてませんでした。もう一度購入してみると同じく購入完了と表示されて枚数は増えてませんでした。神話レアワイルドカードも購入しましたが正常に反映されています。同じ現象の方はいらっしゃいませんか。。。
2 votes -
Chocobo styles
Bought the ff chocobo bundle styles and they didn't show up. I tried restarting the app, checking my mail, and repairing the game files and still nothing
1 vote -
Can't open cosmetics
The game crashes when I open the cosmetics section of the shop
1 vote -
Didn’t receive mastery reward
Reached level 21 on mastery pass and didn’t receive the reward, it was 2 mythic rare cards, very sad please fix
3 votes -
Oko winter avatar needlessly sexualized
The winter avatar with Oko is needlessly sexualized, focusing on his naked abdomen and chest.
It should wear winter clothes, same as the other avatar from this bundle, Vivien, who gratefully got a parka.1 vote -
Allow me to gift gems to friends
Add an option to let me send my friends gems
1 vote -
Won't let me buy more Rare Wild Cards; Says "You already own this product."
I tried to purchase four rare wildcards to finish my deck and it won't let me. I had an incident recently where I tried to order some Rares and it said it couldn't, but then triplicated my purchase, charging me three times the amount yet giving me only four wilds. Fortunately I got the issue resolved but now I'm having this one.
1 vote -
daily deals
got a card off the daily deals took my coins but no card
2 votes -
store
Can't buy items in store. Macbook Air 2025 Tahoe 26.1. Last purchase was the Avatar bundles. Nothing possible since, either through Epic or Steam.
1 vote -
store
Every day I go to the store and attempt to buy gems, in vain. Please fix the bug that now prevents me from purchasing anything in the store (since shortly after release of Avatar--I was able to buy the bundles, but nothing since) on Macbook Air 2025 Tahoe 26.1. This is true whether I load game from Epic games or from Steam (though the behavior is different from the two launch platforms).
1 vote -
構築済みデッキの「ワイルドカード〇〇枚分！」表記の問題
ストアにある構築済みデッキに「ワイルドカード13000枚分！」みたいな表記がありますが、100枚しか収録されていない以上どう考えてもワイルドカード13000枚分にはなりません。
おそらく翻訳の問題なのだと思われますが、もとはWildcard Valueといわれるジェム換算？のものらしくワイルドカードの枚数ではないようです。（ジェム換算なのにWildcard Valueって言われるのもわけわからないですがそれはともかく）
現在の表記ですと優良誤認の状態になっているので適切な文言に修正したほうが良いと思います。1 vote -
Stuck at Retrieving asset manifest
I am stuck at Retrieving asset manifest.
I have tried numerous things to get this issue to resolve. I am unable to boot the game or produce any logs.
This is via steam.
3 votes -
mythic wildcards not received!
i bought mythic wildcards, my bank charged me for them but I do not see them and I am not able to use them.
Please give me my wildcards or refund the money.
2 votes
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