MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1769 results found
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Stuck in timeout as if the card I played is stuck on the stack - Concede button doesn't work
I have seen people posting about their opponent being stuck in time out.
Well, today, after playing my land on the first turn and casting a creature, that creature was stuck in limbo (or on the stack I suppose) and nothing happened, except that the timer was going down.
At first, I thought my opponent was timing out, but my screen started flashing red which is when I realized I was the one timing out, except that this was also stuck in limbo.
After a couple minutes, I tried to concede but that button was also not responsive, so I…1 vote -
Visual bugs (sleeves etc.)
Hi there!
After a recent update I have started to experience several visual bugs. In matches, sleeves are not shown correctly and cards on the stack have a black background making the text less readable. The sleeve issue also exist in the store.
2 votes -
Transparency with RNG, algorithms, test results
A few months back I recorded 1000 of my b01 ranked games, including land draws as a proportion of cards seen (drawn/scried/milled/whatever was on top of my deck). I calculated the probability of that land draw using a hyper geometric calculator. I assumed the odds of land draws should follow a normal distribution with the mean being a land draw that is proportionate to the lands in the deck.
I found that games were more likely to be .5 standard deviations away from the mean, in each direction, than they were to be close to the mean. About 22% chance…
2 votes -
Sparky keeps appearing after tutorial in Profile menu
It has been observed that whenever visiting Profile menu, Sparky keeps appearing and gives tutorial about "You have two ranks - one for limited (...)".
Despite listening his full tutorial for about 100x times, he still appears whenever I visit Profile page.Please note, that I am not a fresh player, I have already finished all the tutorials like in 2019 or 2020.
Expected Results:
Sparky should not appear over and over again whenever I am visiting my Profile page.5 votes -
When using android not experience is sum when a match is win
When using android not experience is sum to mastery pass when a match is win
1 vote -
Game unresponsive
Mac user, game is unplayable after last week's update. Game load fine but clicking "decks" or "play" causes the loading screen to freeze and the game becomes completely unresponsive. This only happens when I try to play on my brand new Mac. The game continues to run fine on my 10 year old machine.
2 votes -
Field of the dead incorrectly displays number of different lands
My opponent does not have that many lands. Mind that it does seem to count lands correctly, but the displayed value is wrong.
2 votes -
Aetherflux Reservoir doesn't have a 'storm counter' display
Often on Arena, when a card can have different values attached to it (be it delirium or actual storm) there is a helpful display that lets you readily see what you number you are at. This is not the case with Aetherflux Reservoir. To be clear, the card works fine, it's just that the UI can be improved a little.
3 votes -
gane crashes on outrageous robbery for 49 cards
Virtue of strength in play, copy it 5 times with doppelgang, then outrageous robbery for 49 cards - the game crashes. This is a game stopping bug
please fix.
2 votes -
Stuck on this screen, has been this way post update
Every time I try to start up a new match, I receive an error saying that it has trouble submitting my deck, and during that time, I also get an error message saying I need to reconnect. It does this continuously, and the game is unplayable.
2 votes -
Cannot Click anything on screen
Jan 19: Playing on ios and cannot click ANYTHING on screen since the last update. Lost a lot of gold and XP in terms of quests, etc.
5 votes -
An unexpected error occurred (error code -1)
When attempting to login to MTG Arena I am greeted with the following:
An unexpected error occurred (error code: -1).Platform is PC
Unable to login
Expect to be able to loginNote: I erased the associated email address in the attached screenshot before screenshotting, but I received the error message when attempting to login with email/password
4 votes -
Uncommon Daily Win Rewards not being shown
- Win a game that would result in a Daily Win card reward like at Daily Wins 5,7,9,11,13, and 15
- PC, and iOS both yield the same results for my account
- XP progression reward is notified but not the card reward itself
- Both the 25 XP and the card reward is shown even if the card would normally be a duplicate of an uncommon I already have four copies of.
15 votes -
AI doesn't take disguise costs into account.
When a creature is disguised, and it requires certain mana, and even if you have zero cards in hand, it doesn't take required costs of disguise into account. So say you need two white mana, and you have 3 black and 2 white mana, it will usually use 2 black and one white, so you can't use disguise. This has lost me several matches and should be treated as a changed cost, where you usually decide on the mana afterwards.
2 votes -
ergonomics of the end game button
On the mobile application the "view game" button at the end of the game should be bigger and be linked to the entire top-right corner. Every time I press the button, I find myself leaving the match, rather than seeing the details.
2 votes -
Sideboard
Yuo can see on the video below but basically, when I try to switch slots with cards in the sideboard it starts bugging and it shows me that i have like 6, 7 thoughtseizes sideboard.
2 votes -
Stuck on "Checking for active matches"
When I launch, the screen gets stuck on "Checking for active matches," processing indefinitely. Only temp fix is to Esc>log out/in or validate, but it happens every time I launch, and I use these temp fixes again. I have uninstalled and reinstalled multiple times, but the error persists.
2 votes -
MTGA Client unresponsive when not in fullscreen mode Apple 15in MacBook Air M2, 2023, Sonoma 14.2.1
MTGA Client unresponsive when not in fullscreen mode Apple 15in MacBook Air M2, 2023, Sonoma 14.2.1
- Launches into window mode
- Unable to click anything in the game though hovering over buttons with the mouse do show the hover menus / animations
- Also hotkeys such as command - Q to close the game do not work
- If i go to the window menu on the mac menu bar, and make it full screen, it registers responses (or force the game to launch into full screen mode responses, the game registers mouse responses)
- If i then choose to go back to windowed…
4 votes -
Unable to Login - Timeout
ARENA is not allowing login and presents a time out status...
11 votes -
Unable to Login -> Timeout
Since today, I am unable to Login. Neither on my phone nor on my PC.
The error message just says Timeout. After a while, "Waiting for the Server" starts spinning...
And yes, internet connection is available for both!
The PC version is actually on GeforceNow. The Phone version is on my Android Device.
11 votes
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