MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1708 results found
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2nd time that i buy a pack and i can't find it later in my collection
My MTGA ID is "Ariel RS#91643" and this is the 2nd time i buy cards or packs in the store and they disappear from my entire game, the first one was with an Ugin dragon a time ago: i buy one but he never showed up in my collection, and now i buy the pack of the 4 planeswalkers includind Mishra, and all of them disappear from my game, it even gave me the buy screen and the one with the acquired cards with them on it but they doesn't shows up in my collection. I was even thinking about…
1 vote -
Missing cards from Brother's War packs.
After the Brothers War update, I got 2 packs that I opened. One had Well of Dreams as the main card, the other had Phyrexian Processor. I was stoked to start playing with Well of Dreams, then went to look for it in my collection and poof, both are gone. I'm scared to buy another pack! Help!
1 vote -
Katilda, Dawnheart Prime Alternate Art is Blank
The text box on the alternate art version of Katilda, Dawnheart Prime appears as blank in MTG Arena
3 votes -
Visual bugs with card titles and stats post Bros War patch
Since updating with Bros War (playing on MacOS), no card titles or creature stats are showing up (casting costs are though). This has impacted all cards not just Bros War. I've attached screen shots from MWM sealed deck event and also a ranked game I played. In the ranked game, I couldn't see life totals as well.
I subsequently downloaded the new MacOS upgrade and that didn't fix anything.
PLEASE help... Arena is totally unplayable right now.
2 votes -
1 vote
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Deck builder showing wrong graphics on MacOS client as of Brothers' War release
Deck builder shows incorrect graphics. See below.
1 vote -
Carte gagnée mais absente de ma collection
J'ai ouvert un booster dans lequel se trouvait la carte Euiol de l'esprit or elle n'a pas été ajoutée dans ma liste de cartes. Voir copie d'écran. Povez vous me dire ce qui s'est passé ?
3 votes -
Client crashing when going to Decks or choosing Play Modes
Client crashes when selecting Decks in the Menu, as well as selecting play modes after pressing Play in the Home page.
6 votes -
Error/incorrect card in booster pack
I received a Brothers War booster pack as part of my Mastery progress. I opened the pack and one of the uncommons was an Ornithopter. As far as I can tell based on release info, the Ornithopter is not part of the Brothers War set and is not Standard legal. I'm playing on iOS/Iphone.
1 vote -
BRO mastery pass no extra levels
In the past, when I pre-ordered the bundles, and I got the mastery pass, it would award 10 levels right away. This time for Brothers War, I didn't get those levels. Did they change that portion of the mastery pass?
1 vote -
display
I have a display bug and can't see the names and stats of the cards, or the numbers on the daily quests. It is impossible to play without it... I've tried to change the languages as it was a translation problem but it doesn't have any effect.
2 votes -
Draft-cards not on my collection after premier-draft "brother's war"
None of my Cards from "brother's war" premium-draft show up in my collection, and the deck I saved is nowhere. I hope I didn't waste my draft-token..
2 votes -
Save manually sorted stacks in deck builder
When editing a deck (on Android), you can change the layout to see all your cards sorted into stacks by their mana cost. You have the ability to manually drag cards around into other stacks or to create new stacks. However, if you click Done and leave the deck editor, these stack sort changes are lost. When you reopen your deck, the cards are all sorted by mana cost again. It would be great to preserve these changes, and offer a button to reset back to default stacks if you want.
1 vote -
Recieving Rare gems in packs when set is not complete for brothers war
Recieving Rare gems in packs when set is not complete for brothers war
5 votes -
Cannot update decks without triggering a disconnection after Brother's war update
Whenever I try to update an existing deck with new cards (which I can craft, and I could open packs) including the midweek magic sealed deck, after today's update, I lose connection and must both log out and close the mobile app completely before reopening or I cannot connect to the game. The status page says "no incidents reported" I cannot possibly believe that to be the case.
1 vote -
Retro Artifact Distribution Improvement
The Brothers War packs may include a "Retro Artifact" in place of one of the commons. This is an expected mechanic per this wizards article: https://magic.wizards.com/en/news/mtg-arena/mtg-arena-state-game-the-brothers-war
The way I see it Retro Artifacts should be in addition to, not in place of, an existing card. Getting an additional card feels great even if I never expect to use it. Instead the system at present will rip a card I desire out of my pack (a Brothers War common which will work in my standard decks), and replaces it with a card that can only be played in a mode I…
2 votes -
Code Packs would not Open
I redeemed the code to get packs after the Brothers War prerelease at my lgs, but right now after the set has released on magic arena it is still not allowing me to open the packs, even after closing the game or buying another pack
2 votes -
pre-release packs Brothers War still locked
The BRO packs achieved by Pre-Release Codes still locked...
7 votes -
wildcards
I have observed that when completing missions or opening booster, the progress to receive my rare wildcards increases, but when it comes time to receive the same, I don't get it.
I've had 34 rare wildcards for a long time, and I think I've started to notice this behavior I should be with about 37 ~ 40 rare wildcards.
The same goes for mitic wildcards.
You can check what happens in my account, the log is in the attachment
4 votes -
MTGA
2 quick things I've noticed about sideboarding and how it works as a user:
If you try to drag cards out of the card using a mouse, but the "Craft" button is enabled, it will not let you remove the card from the sideboard.
Is there any reason sideboards have to have the 7/15 and then the next 8 cards in the board when the deck format is Traditional? It would be nice if my sideboard looked the same as my main board when I have Traditional/Best-of-3 selected as the deck format (but it makes a lot of sense for…
1 vote
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