MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
830 results found
-
Please make nine codes redeemable again.
I recently got a couple of my friends into MTGA and found out that nine of the codes that had to be manually redeemed are no longer valid. Can you please make these codes valid again? This causes new players to miss out on several possible rare and mythic rare wildcards, which I think is important to allow new players to build a reasonable starting deck to really generate interest in the game.
At least make these codes redeemable until the next rotation.
1 vote -
replace xsolla as payment processor, worst customer service ever.
maybe just use paypal, the processor that xsolla uses? (id imagine it would make wizards more money and have less issues)
1 vote -
I spent 5000 in gold coins to get my dragon pet it was there now its gone like i never purchased it contacted wotc complaints not response
Spent 5000 gold coins to get my dragon pet was there but it's gone like I never purchased it wotç complaint no response
1 vote -
en los niveles 76 y 85 de maestría no han dado cartas miticas sin no poco frecuentes
el pase de batalla entrega cartas poco comunes cunado debería entregar cartas míticas, solicito por favor se resuelva este error
1 vote -
Game crashes when opening packs
game crashes when I open packs, especially golden packs. The last 3 sets of golden packs every single time has crashed after I open them but before I can claim them. This sometimes happens to regular packs as well. This has happened more frequently than it does not happen, so many times I have lost count. I am getting super ****** off and feel like you guys are stealing from me. Please fix this. Stop ignoring it. It is absolutely unacceptable and happens to me all the time. I open MTG Arena from Steam if that helps.
1 vote -
Received rare wild card instead of mythic in Mythic Pack
I just purchased a bundle of 10 Mythic Packs of the Lost Caverns of Ixalan. Of these ten packs, two were wild cards, with one being rare and the other mythic. I would like a refund on the pack that gave me a rare wild card. As I understand it, the entire point of a mythic pack is to guarantee a mythic card. If an actual mythic card is not provided then the wild card needs to automatically be a mythic wild card.
2 votes -
cant buy gems on pc client
Clicking the dollar amount button on any of the gems just brings me back to the purchase gems screen, the next window to confirm purchase never appears like it used to. This only happens specifically when I try to buy something from the shop that requires $ for purchase.
1 vote -
1 vote
-
Dailydeals suggestions
You really should put the borderless card arts for "Shock-Lands" (the 2 colors pay 2 life and it enters untap lands) and "Scry-Lands" (the 2 colors temples) on daily deals. I speak for all the community when i assure you that every one will buy it because they are the most played lands in various formats. Instead what we get is the same cycle of basic land cards art like the Kamigawa ones and the glass card art like the dominaria set that no one likes.
It is just a suggestion but considering the community thoughts will be greatly beneficial…1 vote -
purchase history
put the purchase history
1 vote -
Code on card opened in promo pack last night coming back as 'already reemed'
Promo pack was from an event last night and opened at the time. No one has had a chance to enter the code.
1 vote -
Bunnicorn
Purchased card for 1,000 coin. Did not receive card, but took my coin. I’m on IPhone. Would like card and coin back at least. Would love Mastery Pass covered. Just thinking about how many other accounts have been cheated. Thank you for your time.
1 vote -
Gems gone from store, no gems available
2023.33.0.2261.1045760
I think this is just a bug that needs fixing but it could
Be a response to how inflated the value of gems areintentionally to re-assess? Nahhh, its a bug.
Why are gems gone?
Jan 9, 20241 vote -
No Golden Pack Progression from buying Khans of Tarkir Packs
Purchased multiple Khans packs and even though they are the ones you are told to buy no progress was recorded in my Golden Pack progression. I am stuck at 6 out of 10.
1 vote -
Packs
Packs ARE NOT RANDOM... 20 Mythic Packs and I haven't pulled a single copy of either of the mythic I am looking for. I think the packs aren't random. They are coded to not give you the cards you need / are looking for.
1 vote -
Golden packs not updating as advertized on the game
The game had a text that advertized that every pack bought with gold or gems would give a tick torwards the golden pack. I just bought 3 LOTR packs in the store because I am 3 ticks down from a golden pack and it didn't contribute
1 vote -
Purchased alternate art but can't select it.
I bought the alternate arts pack from the store that included Gishath, Itzquinth, Quintorious, and Ghalta. 3 of the arts work fine, but the Gishath art, doesn't let me select it. You can see when I select "Collected" it doesn't have the Alt art arrows, and when I select "Uncollected" it shows it as not faded, but I'm unable to Heart or select it.
Also, odd to have your Bug Report also be a suggestion box.1 vote -
There are no emotes to buy!
Why are there no emotes for purchase in the store? I believe we could have the chance to buy new ones (including re-releases) at least every month. There are players who have it and others who don't. They can provoke, instigate, add value to the game, etc. The store receives money and players buy... Is it that difficult? Communication in the game is very poor... at least we could have emotes to buy.
1 vote -
Gave me a rare wildcard from a mythic pack.
This is the second time this has happened to me this week, once with a dominaria united united and once with kamigawa neon dynasty, and the fifth time this has happened to me since I got the game. I can't figure out how to read the logs, so I can't provide a screenshot of them, but I see this is a common issue. This happening on the last two packs I bought is almost enough to make me uninstall the game and if it happens again I will.
1 vote -
can't get into store in andriod
andriod phone after click store button it just shows waiting for Server
1 vote
- Don't see your idea?