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MTG Arena Bugs & Product Suggestions

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This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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10203 results found

  1. Repulsive mutation + Ivy

    When i target a creature other then Ivy with Repulsive mutation to put counters on, choose 0 fro countering spells - Ivy triggers, but after the ability resolves i do not get any counters on Ivy.

    6 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  2. mastery xp not updating

    While playing on my iPhone, I have been getting wins, which with the daily wins, I should be getting 25 xp per win. I am currently at 8/15 so I should still be getting xp. However, my mastery xp has not increased and has been stuck at 225/1000. The only xp I have available to earn is the daily wins - I finished the quest for the day so the daily wins is the only way for me to earn xp.

    56 votes

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    7 comments  ·  User Interface  ·  Admin →
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  3. ナンバリングの相手にたいしてもハンデがあり過ぎ

    ハンデをやりすぎ。

    27 votes

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    1880 comments  ·  Gameplay  ·  Admin →
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  4. Draft loss bug

    Twice I have experienced a bug where I was given a loss during a draft when I should not have. First during a premier draft I lost a match and it gave me two losses instead of just one. Second during a quick draft I was given a loss after winning a match. Very frustrating as it cut both those drafts short for me which is a loss of valuable resources as a player

    839 votes

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    80 comments  ·  Events  ·  Admin →
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  5. Insidious Roots is Bugged on MTGA

    Insidious roots is completely broken - it's supposed to put creatures into play with summoning sickness, like any other spell, but for some reason on MTGA the plants it creates do NOT have summoning sickness, which makes it possible to exploit the triggers from cards like Ichor Drinker, Placid Rotttentail, etc. Needs to make the plant tokens have summoning sickness unless there is an effect giving them haste.

    12 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  6. Stuck waiting for opponent

    Cannot play the game, whenever I open the app it immediately goes into a screen with the text "Waiting for opponent".

    93 votes

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    20 comments  ·  User Interface  ·  Admin →
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  7. Shuffle

    I don’t know what needs to change on y’all’s end, but losing games due to land multiple times in a payed tournament is crazy. In tabletop you can always 6way or 8way shuffle, almost always separating the deck properly. You guys just stack the deck, and land *****. I have also noticed that when playing regular non payed or ranked matches the deck is usually good. It’s only when it’s ranked or payed does the deck not shuffle properly.

    26 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  8. Bug: My timer runs out while my opponent is resolving a spell on his turn

    During a ranked best of 1 game, my opponent cast Dig Through Time on their turn.

    With the spell on the stack, their timer runs out. Shortly after, my timer starts to run, and I get a message that I will lose the game if I do not perform an action.

    I am unable to do anything since my opponent's Dig Through Time is on the stack and has not resolved.

    After that timer runs out, nothing happens and the game freezes.

    18 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  9. Rigged Mulligans

    I have observed frequently (ESPECIALLY in paid Limited Drafts), that the Mulligans are rigged. My decks will be 17-19 lands out of 40 cards in a deck, yet I will still get less than 3 lands in a hand, mulligan consecutively until I am down to 2 cards and still get no lands. But on the occasions I get 3 lands in a starting, I will then pull nothing but lands for 4-5 turns.

    This happens more and more the higher your win count and win streak.

    And several other reputable mathematicians and code writers have analyzed the MTG Arena…

    17 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  10. Jump In

    I have played Jump In several times since Murders of Karlov Manor was released and have not been offered any of the new packets as my first selection - I was offered a new packet once as my second selection. I have played Jump In enough in the past that I should have received a choice of a new packet every time; according to your rules about packet selection.

    Something similar happened for a few sets in the past where you would not get to choose a new packet sometimes. That seemed to be fixed for the last set or…

    19 votes

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    3 comments  ·  Events  ·  Admin →
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  11. stuck on waiting for opponent

    I am stuck on waiting for opponent, spent more than 10 minutes per time, I restarted MTGA 2 times and always the same, I also tried to start Arena on my android smartphone and the problem is still the same, I start the game and it goes directly to the match and it stucks on waiting for opponent

    22 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  12. Game crash after matching

    In the loading of a new match game crashes. If I open the app again, the game crashes while i m entering the match.

    9 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  13. Mobile iOS Crash

    MTGA Crashing when trying to enter a game on iOS. Has been happening for multiple days now and no attempts at restarting the device or app have fixed it.

    16 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  14. transformer sleeve

    Transformer sleeves do not complete their animation since the MKM update.

    12 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  15. Game Crash Mobile

    Playing on my iPad the game has been crashing after matchmaking has completed and while entering the match. When restarting the app the game will load and try to enter the match but will again crash. If I wait until what I suspect is timing out from the match I can then restart the app.

    23 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  16. Game crashes during matches

    Since last Thursday (2/1/24), the app will crash during matches. Not all matches, and I can’t tell what the trigger is, but regularly enough that I’m losing matches because of it. Around 25% of matches. After restarting the app and reconnecting to the match, it still continues to crash.

    I’m on an iPad 8th generation, model MYLD2LL/A , iOS 16.6.1.

    I’ve tried restarting the game completely, turning my iPad completely off then on again, and even deleting and reinstalling the app. But still having the same issue.

    9 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  17. Crash, crash, crash

    Crash over and over during some games, but not all. Took video of the game as I restarted, crashed, restarted, crashed. There doesn’t seem to be any particular event that triggered it, my iPad has plenty of memory, and it’s updated as far as it can go.
    https://drive.google.com/drive/folders/15eAzTqAL0kUbvTBwYtKZS1T_T5rmyzjH

    59 votes

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    6 comments  ·  Gameplay  ·  Admin →
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  18. Can't use Ultrawide Fullscreen

    Ever since the last update, ultrawide (and other unsupported screen resolutions) are now resetting to non-fullscreen mode every time we switch to a new scene. I press Alt+Enter to go into fullscreen, hit Play to search for a match, the game loads the searching scene and exits fullscreen, I press Alt+Enter again to enter fullscreen, the game scene loads, the game exits fullscreen again. It's really frustrating... Before this update, I believe I only had to manually enter fullscreen if I made changes to the video options and only because ultrawide resolution is not an actual option.

    259 votes

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    90 comments  ·  User Interface  ·  Admin →
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  19. Not enough disk space

    The game says I dont have enough disk space even though my phone has over 10 gb of storage space remaining. Any fix for this?

    23 votes

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    7 comments  ·  User Interface  ·  Admin →
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  20. Game keeps crashing

    Playing arena on iOS (iPhone). Keeps crashing several times during matches. Almost lost due to being timed out. I have uninstalled/reinstalled but it hasn’t fixed the problem. Was working great before the recent big upgrade. Very frustrating

    25 votes

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    4 comments  ·  User Interface  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues