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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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10200 results found

  1. Cannot Connect

    Stuck at launch screen since update started today (12/12). Device is irrelevant, reinstall is irrelevant - have used all prior troubleshooting articles. Customer service won't help

    37 votes

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    1 comment  ·  User Interface  ·  Admin →
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  2. Game won’t load

    The game gets stuck on loading initial scene then hits me with an “error updating data”. Tried a fresh reinstall.

    52 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  3. Mastery XP Not Adding

    I'm at 900 XP and earned another 600 or so through match wins but none of that XP has been recorded on the mastery pass. The game showed the XP earned in the post match report so it should be going through.

    28 votes

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    1 comment  ·  Store  ·  Admin →
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  4. Ashaya, Soul of the Wild and Mythweaver Poq infinite loop

    If Ashaya is in play and Mythweaver Poq is played, an infinite loop begins with no way to stop it.

    46 votes

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    19 comments  ·  Gameplay  ·  Admin →
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  5. Remove Digital-Only Cards from the Timeless Format

    The timeless format is a big step forward and many players, including myself are excited to start playing it.

    However, the constant pushing of digital only designs and pursuit of empty slogans such as "all cards on arena are legal" add nothing to the excitement and health of the format, many players would rather a true to paper experience with as little digital designs as possible.

    Please consider removing alchemy from Timeless.

    231 votes

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    41 comments  ·  Product Suggestion  ·  Admin →
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  6. Game crash on match start

    After completing a match, I queued for another. The game crashed around "opponent found". Continuing to crash every time I opened the game and trying to reconnect to that opponent, even when I restarted h computer.

    14 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  7. mana

    You really need to update your algorithm on Mana. Pretty much Arena turns into who gets mana screwed or not to win. Platinum rank trying to climb and reasons i lose is getting mana screwed or get back to back land draws. You guys really need to fix this because its not competitive enough,especially to pay for draft games to qualify when the way to win is determined by not getting mana screwed. Real life i have never added more than 20 lands to a standard deck. on here having to have 25 to 30 to make playable or your…

    11 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  8. Fabrication Foundry Glitch

    Hi! I think Fabrication Foundry is still bugged. As you can see in the screenshot, I have 2W available, and a Tinkerer's Tote in the graveyard. However, the game would not permit me to sacrifice my Petrify-enchanted Adaptive Gemguard to return it. I may be missing something, but this seems like a possible glitch with Foundry. I don't expect reimbursement, but it would be great to get if possible. Thanks!

    12 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  9. Extra loss in premiere draft

    I was playing on PC then switched to mobile and picked up an extra loss somewhere. I was 0-1 in my current premiere draft run, switched to mobile and won a game and it showed me 1-2 instead of 1-1. Any way to erase the second phantom loss?

    55 votes

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    1 comment  ·  Events  ·  Admin →
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  10. patterns in your shuffler

    Since I have been able to see and reverse engineer patterns in your shuffler, If I exploit those would that get me banned, or would it be considered the same thing as exploiting hand smoothing?

    20 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  11. cant buy gems or change my payment method

    cant buy gems or change payment method when i do either of them i get a error message

    16 votes

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    0 comments  ·  Store  ·  Admin →
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  12. Waiting For Server

    Ever since the newest update, I will get a waiting for server issue with every single game that I play. It's annoying that I can't even play one game without server issues.

    49 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  13. Alchemy

    Alchemy is not Magic

    22 votes

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    0 comments  ·  Product Suggestion  ·  Admin →
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  14. Preacher of the Schism

    Preacher of the Schism doesnt work as it put in the text.

    It put "Whenever Preacher of the Schism attacks the player with the most life or tied for most life, create a 1/1 white Vampire creature token with lifelink."

    So if a player attacks with it having 19 life and the defender player has 20, the defender player should create the token, but I foud that he attaks and create the token anyway, having lees life than me.

    Or I dont understand the card, or there is a mistake in that one

    Regards

    13 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  15. sideboard bug

    Experiencing sideboard bug in iPhone version of the bug.
    BO3 standard, during side boarding duress(Japanese art) can not be moved to the main deck. No matter how many times I tap it, it does not move to the main deck. The other cards work fine moving in and out of side board.

    10 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  16. mulligan keep

    I hit mulligan on the opening hand, but it kept the hand and did not mulligan. This was a ranked game

    11 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  17. Card style button

    So apparently yall removed that super-simple card style button next to the crafting button and we have to search for the cards we want to change the style? Yall are dumb. Bring it back.

    95 votes

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    28 comments  ·  Deck Building / Collection  ·  Admin →
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  18. Obtained cards tagged as new but were already owned

    cards already owned being tagged as new

    241 votes

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    45 comments  ·  User Interface  ·  Admin →
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  19. Mtg Arena - problem server connection

    Dear wizards,

    This post is to signal a major server connection problem with the mtg arena app.
    The game and the app are really amazing, but this problem is seriously ruining it all.
    Basically, if you lose internet connection even for just a fraction of a second, the game stall and a message "waiting for the server" appears. But the app never reaches the server again. You can wait for hours looking at this message, but the app will never reconnect. The only way is to shut down the app and starting it again, but this process takes time and,…

    13 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  20. server disconnect

    server disconnect during game play losing matches left and right

    38 votes

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    9 comments  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues