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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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10131 results found

  1. Overhaul Matchmaking

    So i understand you get a lot of complaints about matchmaking and I have a Suggestion that can fix this.
    Matchmaking should create a pool of potential players using the following categories and then narrow the search in this order.
    Play Time
    Total Cards in Collection
    Win Loss Percentile
    MMR
    Each category should give about a 5% up/down leeway similar to Dark Souls 1 matchmaking. This way players match with other more close to their level. If you don't find a match it increases the Leeway by an additional 5% every minute that passes

    41 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  2. IOS Game crashes

    IOS Game crashes
    MY IPHONE :iphone 8 plus

    78 votes

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    9 comments  ·  Product Suggestion  ·  Admin →
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  3. Traditional Standard Ranked win not increasing Constructed Rank

    I have won multiple matches of Traditional Standard Ranked and then realized that my Constructed Rank went nowhere. I am sitting as Platinum 4 with 0 pips when I should clearly have more.

    23 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  4. Can't buy gems or welcome bundle in the Store, keep getting Temporary Error 2001

    I have been trying to buy Welcome Bundle in the MTG Arena Store for days, but I keep getting temporary error 2001. I have tried contacting Xsolla, but haven't heard back from them for four days...

    I am pretty sure problem is not with my credit card, since just today I bought a game from steam with the same card.

    EDIT: I downloaded MTG arena to my android, and bought welcome bundle there. However, this does not fix the issue that I can't make purchases in my computer. This is just a workaround.

    23 votes

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    9 comments  ·  Store  ·  Admin →
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  5. Unable to Select Card in Premium Draft

    I would like to request a refund on my draft due to a bug in the client that caused me to lose out on a key card.

    1. Give us the steps to reproduce the bug:
    2. enter premium draft
    3. select cards normally until pack 1 pick 6
    4. drag vampire interloper towards my deck, but then put it back

    5. vampire interloper visually disappears and is unable to be selected or dragged into the deck.

    6.   Note which platform you’re using (PC, Mac, Android, or iOS)

      PC - Version 2021.9.0.3880.888241

    7.   Enter the actual results you’re experiencing

    8. as a result i was unable to pick…

    105 votes

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    7 comments  ·  Events  ·  Admin →
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  6. Algorithm Improvement

    I'm sure you're getting a lot of complaints about how one-sided your algorithm is not being impartial and often times screwing over players with land draws that should not be happening in a purely random sample - so my complaint can be added to that pile.

    But, an idea for changing the algorithm to improve randomization would be having the program assign a number to each card remaining in a deck and pile shuffling the cards into X amount of piles (let's say 6). It can repeat this process Y amount of times then take the middle of the pile…

    974 votes

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    1127 comments  ·  Product Suggestion  ·  Admin →
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  7. Ranked bug

    I gain no ranked progress, its stuck at unranked. Ive played a lot of ranked games none of which i gained progress for.

    68 votes

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    12 comments  ·  Gameplay  ·  Admin →
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  8. mastery missing rewards

    Missing lvl 13 rewards from mastery pass 2021.9.0.3880.888241

    40 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  9. Matchmaking too difficult

    The matchmaking is ******, always no funny games, when I change my deck, the opponent change too and no funny game too, you are creepy moneymaker...

    15 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  10. log bug

    Log in death loop. Correct user/pass, but returns to log screen forever

    20 votes

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    1 comment  ·  Product Suggestion  ·  Admin →
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  11. Loading initial scene

    Game won't load past "loading initial scene" tried reinstalling and restarting computer still doesn't work.

    13 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  12. Constructed Rank Didn't Raise Rank

    1. Play Standard Ranked
    2. Android 11
    3. Constructed Rank Didn't Raise Rank
    4. Raise Rank
    168 votes

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    49 comments  ·  Gameplay  ·  Admin →
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  13. Draft stuck on "Waiting for other players to pass a draft pack..."

    Have been stuck on Pack 1 Pick 8 for 20 minutes, still on "Waiting on other players to pass the draft pack..."

    Presumably the draft is happening without me as the packs are moving their way around the group, but I haven't been able to pick a card for 20 minutes. I imagine soon it'll be done with the draft and I'll have a random collection of cards that were picked for me (and the 8 I did pick). Annoying as I was happy about how the draft was going so far...

    Could I at least please have my draft…

    61 votes

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    28 comments  ·  Events  ·  Admin →
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  14. Daily Quest Progress Stuck

    Multiple Daily Quests progress stuck even when conditions are met.

    144 votes

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    10 comments  ·  Gameplay  ·  Admin →
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  15. Auto pass bug

    When using the auto pass button on opponent's turn, it does no work. I still have to click resolve manually on each effect. I use arena on android os. Auto pass functions normally on my turn.

    25 votes

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    2 comments  ·  User Interface  ·  Admin →
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  16. Opponent Executing Inifinite Loop Exhausts My Timer

    Playing on mobile using a Samsung Galaxy S9. During game one opponent executed an infinite loop using Cathar's Crusade and Scurry Oak. I had a wrath in hand so I waited for them to make their tokens. I tapped out all of my mana so I could pass turn without having to resolve their triggers. Opponent made about 80 tokens then passed their turn. I noticed that my timer had been running down during their turn even though I was never passed priority while they made tokens. My turn started, I drew a card and they won the match as…

    9 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  17. Arena quick draft

    Quick draft not registering. I paid 2 times for quick draft.I play 1 game and when I try to play next round the quick draft is non existent. It asks me to pay again for draft .

    24 votes

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    4 comments  ·  Events  ·  Admin →
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  18. Sparky needs upgrade, difficulty levels, and more

    I play Sparky to get a feel for my decks, but the vs-AI mode could be a fun, more challenging aspect to Arena. There is really a lot of untapped potential here. Here are some thoughts.

    1. Give Sparky more recent cards. Maybe from the recent beginner decks. The cards feel underpowered and dated. It just isn’t challenging playing with the most recent cards against Sparky’s older sets. I have noticed that the programming only allows it to play cards that have direct interactions (for example, Pacifism on one of my creatures). It is not programmed to play cards with activated…
    10 votes

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    0 comments  ·  Product Suggestion  ·  Admin →
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  19. Mastery XP Card Rewards Not Being Received

    After completing level 80 of the most recent mastery tree (D&D Mastery), I did not receive the Mythic Card reward, and have not received any of the uncommon card rewards since. (I am now on level 94 of the mastery tree.) There doesn't appear to be an issue with the XP wheels themselves. I am granted the correct amount of points, and it does roll over to the next mastery tree level, but without releasing card rewards. Please help!

    25 votes

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    1 comment  ·  Deck Building / Collection  ·  Admin →
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  20. Card stuck on stack

    Often Cards stay in the Stack when a short disconnection happens in the mobile app. This bug made me lose a lot of games in the last weeks.

    160 votes

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    52 comments  ·  User Interface  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues