MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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10229 results found
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Purchase gems
It is impossible to purchase gems. Neither Paypal nor credit card works. After a short wait, it asks for the data again, or it just shows an hourglass. Sometimes Paypal also says that the password is incorrect, but this is not true.
Please fix this. I want to purchase gems3 votes -
Initializing Localization Database
After struggling to get past the "retrieving asset manifest" screen, I uninstalled the app and restarted my android phone. For the past week I have now been stuck on "Initializing Localization Database" instead.
I see from this webpage that this has been a recurring issue since at least 2021, so I'm posting this here in hopes that a quick fix or patch can help.
3 votes -
My season rewards were not received
My season rewards were not received, I am still in Mythic, which took me much suffering, now earlier this evening july 29th I opened the egg in my arena in pc, then the game crashed, not only I was not able to see beyond the first page, I never knew what actually was given, then My rank is still mythic and I only got the 3 auto packs, no 5 packs from mythic rewards given.. please help me.
3 votes -
Cannot start game (mobile)
Cannot start game (mobile)
I can't even enter the server on mobile, it keeps saying that it's Waiting for Server and then disconnecting me. I have uninstalled 3 times and restarted my phone 2 times so far.
3 votes -
Sunstar Chaplain should set auto-stops in its controller's turn
In EOE draft, when curving turn 1 Gene Pollinator into turn 2 Sunstar Chaplain, if the player does not have a 1-mana spell or activation to play, the game will auto-pass to the opponent despite the fact that tapping the Pollinator and Chaplain to get a +1/+1 counter on that turn is a strong tempo play.
- Play Gene Pollinator (or Saruli Caretaker, Jaspera Sentinel, Springleaf Drum, etc) and Sunstar Chaplain
- PC/Steam
- Observed result: If the player does not have a use for 1 mana, the game will auto-yield to the opponent and not allow the player to tap both creatures…
3 votes -
ARENA DIRECT
Please update the “Arena Direct Fulfilment and Shipping Schedule." It's helpful to track when we should expect links to redeem our boxes.
3 votes -
Edge of Eternities Draft missing/not there
I loaded up arena and EotE limited is simply not there, relogged, reloaded, and attempted the "repair file" thing, and still no luck.
3 votes -
Events and ranked games disappeared
While participating in a sealed of EoE for which I uused my sealed token, I had trouble launching the game. Now, I don't have any new or limited events and I can't play ranked games.
3 votes -
Lost packs
Hello, like many other here, I had lost 6 packs of EoE and 1 golden pack. I was openning the golden one and the app show me an “OK” and simply disappear. Then I have open some EoE and everithing was ok until the last 6 that vanished like a creature with a path of exile.
3 votes -
Lost EoE Packs
I loaded onto MTG Arena and claimed my free EoE packs (3 of them). I also spent 2600 gold to purchase 2 more packs. When attempting to open them, the game kept crashing (about 3 times) and when I eventually got back in, the packs were gone.
I've checked my recent EoE cards, I've reset the app (Steam and iOS), and I've checked the store and they are not anywhere to be found.
Please can you get these packs back out to us...
3 votes -
Lost a Booster Pack
I had 10 Edge of Eternities booster packs. (6 from prerelease, 3 from the email, and 1 from the mastery track.
I tried to open one. It waited for a while, and then gave me a blank error message. I clicked the button to exit out of that and played a game or two. I returned to the Packs interface. I still had 10 booster packs. I opened one. It was slow, but the pack opened normally. However, after looking at the cards I opened, I only had 8 packs remaining.
3 votes -
Not Allowed to play chromatic cube event games
Hi,
I have a chromatic cube draft deck, and i haven't been allowed to finish my games with the deck, every time i try queue I get an error, even though there is still an hour left of the event to play the games. Would appreciate a refund for the event gold if that's ok as this has cost me the gold i need to do drafts for the new set. Thanks
3 votes -
Kicked during EoE draft
Accessed an EoE draft with a draft token. Completed all of the picks (lucked out on 3 mythics) then have been repeatedly unable to access the app on both mobile and Mac. Once the function is reinstated, if unable to access the draft, I would like a refund for the draft token. I imagine I'll be out of luck for the awesome picks.
Edit: I'm able to access the app, but not the limited formats and 3 packs are gone but the cards are not there. The draft picks are in my library, however.
3 votes -
Can't start Edge of Eternities Draft
Since the launch of EoE the game client is lagging and I Got stuck at starting a draft screen
3 votes -
Server Error - 10 Packs Not Redeemed (Edge of Eternities)
When I was redeeming my pre-ordered Edge of Eternities packs, I got to the last 10 packs and got a server error upon trying to open them. When I went back into the packs screen, the 10 packs no longer showed up and the cards were not in my collection.
3 votes -
Client not launching on Mac
On the morning of Renewal and the EOE updates, the client is not functioning properly on my Mac. I have rebooted 3 times, both by opening the client directly and by launching through Epic Games. Sometimes the client launches but is very laggy, and sometimes it doesn't launch at all, showing a black screen or a "waiting for server" icon. I've also restarted my computer, reset my wifi, and reset my router, but nothing seems to work.
3 votes -
Updtate bug : draft ff
I was drafting ff then suddenly the system crashed and after a few minutes I realized that it was due to eoe upgrade, but i lost my coins and cant even draft and play. I want my coins back
3 votes -
Can´t connect /windows Spain 29/07 17:42 pm
Can´t connect /windows Spain 29/07 17:42 pm
3 votes -
bloodthirsty conqueror
This card is so broken and bugged why is it so hard for you to fix?
3 votes -
Mana Values Blurred On Card. Text Blurred
Mana values on cards are blurred. Text on the screen is blurred too. Technical Support can you help me by fixing this.
3 votes
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