MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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3176 results found
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Android gameplay- bug "freeze"
Games keep randomly freeze and not let me interact or respond to any moves. Can still view top card of grave and exile zones, as well as any card ont the field giving a card chain isn't frozen on screen over said cards. Has happened 10 times and only started after this last update. Clearing cache on the app seems to help for about 3 to 5 games before repeating about every other game. Usually happens after turn 3 but could be turn 7 before it happens. Will update with more info if i can't troubleshoot.
31 votes -
Freez midgame
The game freezes visually while I can still click on the menu and the music plays too. But I can't play cards anymore
31 votes -
Tutorial popping back up after latest update
Every time I get to the main menu the tutorial spark is telling me I'm going to be a good planeswalker. I already completed that portion months ago, and it is annoying after the latest update.
31 votes -
'Select Companion' list is empty
Per the screenshot, there are no companions found in the Select Companion list.
This occurs regardless if building a new deck or editing an existing one.
I have attached a screenshot showing that I do indeed own various companions.
Windows user.30 votes -
Spark continues after tutorial is done
Spark continues to float around and talk after tutorial pointing to nothing and generally ruining the game.this happened after Dec 10 update. It appears to be stuck in a loop as if I was in a completely different menu screen right after I finished the training months ago. Please make this stop
30 votes -
Game keeps getting stuck
The client is getting stuck during gameplay. For example I'll load up a match and the game board shows up but then it doesn't advance it just stays there. Then the timer will appear like I'm the one slowing the game down but when it runs out nothing happens. I've also had it where I'm in the middle of a game, one of us puts a card on the stack, and then the game just gets stuck. It's not freezing per se because all of the game elements are still moving it just won't progress past that point. When I…
29 votes -
Deck type selector doesn't work anymore
Deck type (format) selector became unusable starting from Jan, 6 update. How to reproduce:
- Go to "Decks"
- Select any existing deck and click on "Edit Deck" button
- Click on the mana curve symbols
- Click on the deck format at the left top corner (Standard/Historic and etc)
The menu with deck format is shown under other elements and you cannot click on any entry to change the deck format.
28 votes -
Missing Companions
After updating to latest version, when attempting to customize a deck, all my companions are missing. Any workarounds or other ideas?
27 votes -
Mastery pass wrong packs awarded at level 4
Hi I completed level 4 of mastery pass, and instead of Lorwyn packs, I received Edge of Eternities packs.
26 votes -
Mastery pass lorwyn level 4 gave 3 packs of edge of eternity
Got the wrong packs in the mastery pass for lorwyn
26 votes -
unable to login
The screen shows “Unable to login”"Authentication failed for Shen.CJ: Time out "
25 votes -
Spark bot talking every time i end a match
Spark bot keeps repeating the same thing every time I log in or complete a match and there's no way to to shut it off. Needs to be removed.
25 votes -
Daily wins not being awarded, rank not updating or moving at all.
My rank is not changing, win or lose and daily wins are not counting towards any progression.
24 votes -
Card "Tend to the Kiln" is bugged
Alchemy Card "Tend to the Kiln" is bugged. It didn't turn my instants into kindred -Elemental cards but only kindred and therefore not triggering the enchantment's second ability at cast.
Screenshots attached.
Probably lost me a game. Is there a chance for reimbursement of the premier draft entry?
Best regards.24 votes -
Rank reset to spark tier 0
I just finished up a quick draft in foundations and suddenly my rank reset to spark tier 0. After the victory it showed my rank just below mythic #500 and then when I got back to the draft screen to claim rewards rank was missing. Then checking my profile it showed this spark tier 0 rank. Hopefully there is a way to fix this and show my actual current rank?
This is on a PC.23 votes -
Game crashes on Android before dies trigger
During a game, whenever a creature dying causes a trigger, the game freezes on Android and I can not keep playing. Issue is reproducible.
23 votes -
Game freezing
Game keeps freezing mid match after today's multiple downloads (4 separate downloads to be exact). Do your devs really suck so bad that they **** up the game literally EVERY time you come out with a new update?? Be better.
23 votes -
Lorwyn Mastery pack containing wrong cards
Bought the Mastery pass for Lorwyn Eclipsed, received what looked like 3 Lorwyn Eclipsed packs (granted for level 4), but they contained cards from Edge of eternities instead???
23 votes -
all cards are black
When drafting all cards were black, and I was unable to choose what I wanted. I would like a refund.
23 votes -
wins
Wins do not count towards constructed ranks, daily quests or daily wins!!!! not even for the mid weekly event!!
22 votes
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