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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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10220 results found

  1. Game registered as loss that I actually won

    I won a game by casting Crushing Disappointment with opponent on 1 life and me on 17 (I think - double digits anyway). Arena registered it as a loss. My 3rd loss as well so I couldn't play any more games with my draft deck!

    System says "Sorry, we couldn't submit your request" so I'm trying without the game log now.

    461 votes

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    68 comments  ·  Gameplay  ·  Admin →
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  2. Network Error

    Network error during tutorial. No recovery.

    420 votes

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    156 comments  ·  Admin →
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  3. Unable to sideboard or rejoin game

    I tried to concede from game 1 from the Std Metagame Challenge, and when I tried to click settings I missed and closed the window, closing the client. When I reloaded the client, the game was still active and so I conceded the game as normal. However, I was unable to see my deck (only my sideboard), or confirm any deck configuration, instead seeing the screen as shown in my file. I couldn't rejoin the game after multiple attempts, and could only concede from the settings.

    379 votes

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    146 comments  ·  Events  ·  Admin →
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  4. wastes

    When wastes are included in a deck there is a server error preventing it from saving. Both regular and full art wastes have this issue.

    375 votes

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    98 comments  ·  Deck Building / Collection  ·  Admin →
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  5. Sideboard

    I can’t sideboard in any card

    365 votes

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    94 comments  ·  Gameplay  ·  Admin →
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  6. xp not rewarded for quest completion bloomburrow

    Completed a daily quest for after buying mastery pass for bloomburrow. Only 250 Xp rewarded, not the 500 Xp. Mac platform.

    338 votes

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    94 comments  ·  Gameplay  ·  Admin →
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  7. waiting for server

    game loads and then stays stuck with a black screen saying "Waiting for server". Its been happening for the last two days. a friend has the same issue for a week now..

    My internet and laptop are fine; this is an issue with arena..

    Please help

    328 votes

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    122 comments  ·  User Interface  ·  Admin →
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  8. Quick Draft Quest No Progression

    I decided to spend some of my gold to do the Quick Draft Quest (the blue one) and started a WOE Quick Draft event. After playing 3 matches I went to check on my quest progression, since I didn't get the reward prompt, only to find out that it's still at 0/3. Immensely disappointed as I won't have enough gold this month to do another draft and get the Halloween pet, so I'd have to wait a whole other month to attempt to do this quest again.

    302 votes

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    120 comments  ·  Events  ·  Admin →
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  9. sideboard

    Sideboard won't list all the cards in the sideboard

    298 votes

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    42 comments  ·  Deck Building / Collection  ·  Admin →
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  10. Quest not progressing

    My daily quests have simply stopped progressing when I was almost done with them. Please Wizards, I would really like this extra gold since it's the last day before the new set.

    289 votes

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    103 comments  ·  Events  ·  Admin →
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  11. Color Challenge stuck on resume

    I have completed all the color challenges, but a recent update that made some changes to the tutorial and the "learn more" section of the game has now placed a "resume" option on my home screen. There is nothing to resume, and therefore this flag will not clear. It's bugging me

    286 votes

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    50 comments  ·  User Interface  ·  Admin →
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  12. Stuck at waiting for server

    Whenever I try to login using my account, the launcher will go through preparing assets then it will give me an orange spinning ring that says waiting for server.

    My Husband also has MTGA so I had him see if his game works, it does. his works fine on his computer. Except if i try to login on his computer it prepares assets then gets stuck at waiting for server again.

    I spent 3 days going back and forth with tech support, changing settings, uninstalling, reinstalling, using different internet connections. They checked to make sure I don't have any bans…

    284 votes

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    155 comments  ·  Gameplay  ·  Admin →
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  13. continual freezes during gameplay

    My arena client continually freezes during gameplay and eventually crashes out with windows error.

    It seems to most commonly happen when a special effect is being played for a card that has one, so the ability to turn those off might be a useful start. At the moment it's unplayable.

    278 votes

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    133 comments  ·  Gameplay  ·  Admin →
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  14. win registered as loss

    In a premier draft of WOE my opponent conceded but Arena registered it as my third loss of the draft

    274 votes

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    62 comments  ·  Events  ·  Admin →
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  15. frozen draft

    Client frozen during ranked draft.

    Hopefully a refund for myself and all of my draft partners. forced to leave draft and unable to drop from premier drafting because of the frozen draft state.

    265 votes

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    116 comments  ·  Events  ·  Admin →
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  16. Can't use Ultrawide Fullscreen

    Ever since the last update, ultrawide (and other unsupported screen resolutions) are now resetting to non-fullscreen mode every time we switch to a new scene. I press Alt+Enter to go into fullscreen, hit Play to search for a match, the game loads the searching scene and exits fullscreen, I press Alt+Enter again to enter fullscreen, the game scene loads, the game exits fullscreen again. It's really frustrating... Before this update, I believe I only had to manually enter fullscreen if I made changes to the video options and only because ultrawide resolution is not an actual option.

    259 votes

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    91 comments  ·  User Interface  ·  Admin →
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  17. Sideboard

    Sideboard

    254 votes

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    34 comments  ·  Deck Building / Collection  ·  Admin →
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  18. Obtained cards tagged as new but were already owned

    cards already owned being tagged as new

    241 votes

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    45 comments  ·  User Interface  ·  Admin →
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  19. Alchemy

    Alchemy as an "alternate Standard" is a fun idea that I don't mind -- while I like Standard, being able to switch back and forth between Standard and Alchemy without too much hassle (and getting to play a new format with most of the same cards if Standard is stale) is great. But I am super unhappy about the rebalanced cards being the versions legal in Historic and Historic Brawl. This deeply harms the point of a non-rotating format and from a consumer perspective feels like a way to give out fewer wildcards from bans. I don't see any good…

    236 votes

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    12 comments  ·  Product Suggestion  ·  Admin →
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  20. Bestow Bug on Mobile

    I have played Modern Horizons 3 draft and bestowed both the x hydra and landfall Glyph creature onto other creatures. When they fall off, they do not act like creatures as they should. With the hydra, the Hydra just seemed to dissappear.
    The Glyph fell off as a tiny icon that hit behind one of my other creatures. I thought it disappeared entirely until it still helped me kill my opponent when I hit attack all that turn. Couldn't have clicked on it individually though.
    In the Screenshot, you can just barely see it hiding under the Molten Gatekeeper in…

    231 votes

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    25 comments  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues