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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2464 results found

  1. 25 votes

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    4 comments  ·  Events  ·  Admin →
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  2. Banned Cards in standard event

    So i registered for the standard event waaaay back when Oko and Once upon a time etc. were legal. Now i have started playing again and my old deck is still registered allowing me to use Banned cards in standard.

    13 votes

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    4 comments  ·  Events  ·  Admin →
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  3. season rewards missing... didnt show.

    i didnt recieve my rewards for the season ending.

    4 votes

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    1 comment  ·  Events  ·  Admin →
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  4. Asset error during matchmaking in ZNR Premier Draft

    When attempting to get a match during a ZNR Premier Draft an asset error occurred that took a long time to rectify with a asset check by the time that was done I had received a game loss.
    I am very excited about this new set and since my lgs went out of business I only have MTGA to play it and I am very disappointed that the client has mad it so that I can't play stably but I do have this log

    9 votes

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    0 comments  ·  Events  ·  Admin →
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  5. disconnect caused missed draft picks in cube

    I paid for a cube draft in gold, then was entered into a draft queue. Once the queue filled and everyone was ready, I was unable to connect to the draft. Once I was able to connect, I had missed the first 6-7 picks.

    2 votes

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    2 comments  ·  Events  ·  Admin →
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  6. Dragging a card to the sideboard during drafting could leave the card stuck to the cursor

    See attached screenshot for an example. You could have multiple cards stuck to the cursor at any time. They will follow the cursor along and could obscure the drafting screen.

    This doesn't happen 100% of the time, but happens often enough (maybe 50%) that I have to avoid doing this for the fear of ruining the draft.

    7 votes

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    3 comments  ·  Events  ·  Admin →
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  7. Please, make the Traditional Cube have the same availability as the Bo1 Cube

    Some archetypes and fun decks are just undraftable in Bo1: you need to pick cards as you were sure that you'll get to play against 7/7 aggro decks.
    Please, allow us to play the real experience of the cube with Bo3 queues. Let us have fun.

    3 votes

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    0 comments  ·  Events  ·  Admin →
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  8. Disconnect Error During Draft

    I was drafting and lost the last half of a pack due to disconnect errors.

    12 votes

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    1 comment  ·  Events  ·  Admin →
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  9. Did not get correct reward

    I was to get mythic card reward but i got a uncommon from the mastery level 49 reward.

    5 votes

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    0 comments  ·  Events  ·  Admin →
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  10. Traditional Draft only able to play 2 matches

    Hi,

    I am only allowed to play 1 more match with my draft deck despite having only played 1 match prior

    7 votes

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    4 comments  ·  Events  ·  Admin →
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  11. disconnect during draft

    During prerelease event, I disconnected as soon as the draft started and couldn't get back in until halfway through pack two making my deck unplayable. I registered using a draft token from the preorder package and was hoping to get one back

    6 votes

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    0 comments  ·  Events  ·  Admin →
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  12. Quick draft play timer and sign up timer didn't match causing QD to end prematurely according to play timer.

    I'm based in the Netherlands and there was a 3h offset between the timers. The draft ended when the sign up timer ran out but there was time left on the play timer.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  13. Please keep Bo3 Kaladesh Draft

    Please keep Bo3 (traditional) Kaladesh draft available for longer.

    I was so excited when I saw the announcement to extend it by 1 week. But now that is about to go away, I'm sitting here wishing it was staying longer.

    As someone who primarily plays arena to draft, it continues to be incredibly frustrating that arena gives far fewer Bo3 draft options compared to Bo1. Sure, I will play Bo1 sometimes and have some fun. But Bo3 is the thing that gets me excited about magic. It is the thing that makes me excited to log on and spend gems…

    3 votes

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    0 comments  ·  Events  ·  Admin →
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  14. ランクが下がる

    ヒストリックイベント対戦中、勝利したらリミテッドのランクが一つ下がりました。以前にも(9/18日辺り)調整でBOt戦でリミテッドのランクが一つ下がりました。
    うかつにイベント戦などもプレイ出来ないので、早急の改善をお願い致します。

    5 votes

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  15. crash during draft picks

    Arena seems to crash anytime I pick a card (specifically dragging into my pool) or move a card from pool to sideboard in Cube draft. It happens both during the draft and during deck building. The screen goes black and I can hear the card shuffling sound for a bit before the program closes and I briefly see a window for Arena Unity. This completely ruined my draft.

    11 votes

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  16. Crash During Draft

    My Arena crashed during a draft. When I hit "reconnect," it stuck on the "An asset error occurred during your last play session. Validating asset file to ensure stability, this may take a while." It is stuck at 10% and will not move.

    5 votes

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  17. Remastered Format Bo3 Plea

    This is just a heartfelt plea – can we please, please enable Bo3 for the upcoming KLR Limited format? Let’s just try it, and see how the numbers stack!

    I've been musing on the reasons for limiting these supplementary formats to Bo1, and the only conclusion I can reach regards queues. But if data on overall Bo3 entrants suggests the numbers are insufficient to maintain two queues, could this result from there being only one queue in the first place? Is it not worth gambling (now, on a single short-term format) to test the waters and see whether more options…

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  18. Prizes Earned Could Not Be Claimed

    Prizes Earned Could Not Be Claimed - completed a standard event with 5 wins, pressed the claim prize button but nothing happened (no prize screen or increase in gold/new cards). I experienced a similar issue a few days ago also. Log for most recent instance attached.

    6 votes

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    2 comments  ·  Events  ·  Admin →
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  19. Bug during 2021 core set premier draft event

    When i start a match during 2021 core set premier draft event the game crashes to desktop. That made me loose 2 games!

    9 votes

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    0 comments  ·  Events  ·  Admin →
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  20. Lost draft

    Disconnect during draft. A lost one draft e one sealed. 10.000 gold e 2.000 diamonds.

    13 votes

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    2 comments  ·  Events  ·  Admin →
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