MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Didn't receive reward - mastery pass

    Reaching the level 5 of the Mastery Pass I have only received the card, I do not receive the pack.

    1 vote

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  2. Didn't receive reward - mastery pass

    Reaching the level 5 of the Mastery Pass I have only received the card, I do not receive the pack.

    1 vote

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  3. 1 vote

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  4. Didn't receive reward - mastery pass

    Reaching the level 5 of the Mastery Pass I have only received the card, I do not receive the pack.

    1 vote

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  5. ゼンディカーのプレオーダーが9月17日時点でストアに表示されていなかった。

    9月17日15時半ごろ、ストアでゼンディカーのプレオーダーを購入しようとしたが表示されなかった。
    ストアのすべてのタブを確認したが、どこにも表示されず。
    ホーム画面のスライドにも表示がなかったので、期限が切れたのだと思っていたが、他の方は購入できていた模様。
    一度ゲームを終了し、再起動したが非表示のまま。
    17日中はそれ以降ゲームを立ち上げられなかったため、その後の確認はできていないが、同じような現象が他にも起きていないか調べていただきたい。

    1 vote

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  6. Pack not Redeemed on my account but gold taken

    I bought a zendikar pack but the game crashed and I didn't receive it but the gold was taken from my account

    1 vote

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  7. disappearance of deal

    What the ****?! So the new set was released today, and I didn't have enough gems to unlock the mastery tree. I clicked on the mastery unlock pack and it offered another deal (20% off, unlock mastery, pet, sleeves, avatar, gems and 10 levels) for a few more gems. Fine, I decided to go for that one. I bought enough gems to pay for it and new the deal is gone! I spent extra $ specifically to do so, retracting the offer faster than I can run a payment is total BS.

    1 vote

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  8. booster

    Hi, i bought the 15 booster pack with gems, and also 7 more boosters for 7000 gold. guess what? my 7k gold is gone but i didnt get the 7 aditional boosters only the 15 that came in the pack that i bought first (with gems).

    1 vote

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  9. not receiving wild card counters

    I bought the 50 packs of Zendikar and everytime i open a booster i get a message saying "unable to open booster, try again later" and it takes me back to the starting menu. If i look in my card library I am receiving the cards from the booster, but i am NOT getting my wild card counters (the wild card you get for opening 6 booster packs. PLEASE FIX

    1 vote

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  10. Pack did not give cards

    i had bought a pack of zendikar rising,went to open it and it said error on server side. i went to reopen it as the page reset itself and it redeemed the pack but did not give me any cards. the only cards i have are from renewal egg

    1 vote

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  11. マスタリー報酬 戦闘犬

    M21のマスタリー報酬で獲得したペットの戦闘犬がプロフィールのペット欄に反映されておらず、選択できない。

    2 votes

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  12. "opened" a new pack earned through mastery, clicked on it to open, hit a "waiting for server" screen, cards never appeared in my collection

    "opened" a new pack earned through mastery, clicked on it to open, hit a "waiting for server" screen, then the cards never appeared in my collection... the game things I opened a pack I never got...

    1 vote

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  13. 1 vote

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  14. lost sachets

    all'apertura di due bustine singole, mi è apparsa la scritta apertura bustina fallita riprovare piu tardi.
    le bustine sono sparite
    130/5000
    when opening two single sachets, the message opening sachet failed appeared, try again later.
    the bags are gone

    1 vote

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  15. Pack Redemption Error

    I bought both Zendikar Rising sets. I had 55 packs, but after opening one, the next reported an error, and one pack was then missing from my available. The same thing happened as I was trying to open one of 6 packs of M20.

    I would like both packs credited.

    1 vote

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  16. Waiting for Server while opening Boosterpacks

    so I just bought 18 booster Packs of the new Edition with my saved Gold... While opening them i had to wait for the server several times, after refreshing because it chrashed again while opening the pack, my remaining Boosterpacks where just gone o.O ?!?!? i had 6 remaining packs to open and now they are just not there anymore.....

    1 vote

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  17. 1 vote

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  18. Daily Dial Bugged

    Hoje, o daily deal da store era um style de Fae of Wishes.... Bastou eu clicar para vers os deals e automaticamente a store descontou 500 gold da minha conta em troca do style. Se possível, gostaria de reaver esse dinheiro. Isso vale meio booster e um sexto de um wild raro e não estou em condições de gastar recursos com cosméticos.

    1 vote

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  19. unlock lvl

    i wanted to unlock some lvl with gems, i lost the gems and no lvl was unlocked no reward received

    1 vote

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  20. Comprei um booster de "Dominaçao" e as cartas não foram para meu inventario.

    Utilizei Golds para comprar um deck de Dominação e as cartas não foram adicionadas a minha coleção. Elas Sumiram! Como resolver?

    3 votes

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