MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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990 results found
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Disconnection from draft - refund request
Got disconnected from my last tarkir quick draft loosing a crucial game, please get me a refund.
2 votes -
lentezza del gioco ed esaurimento time out con conseguente perdita
Durante la partita Draft ho riscontrato un grave rallentamento del gameplay dovuto alla vostra manutenzione, con il conseguente esaurimento dei time out che mi hanno impedito di prendere le dicisioni migliori nei momenti più importanti del match. Chiedo il rimborso dell'evento
1 vote -
Proposal to Integrate Play Points as an Entry Option for Arena Limited Championship Qualifiers
Please consider allowing players to use Play Points to enter the Arena Limited Championship Qualifiers. Play Points provide a clear sense of progression and reward players for consistent participation. Allowing them as an entry option would make the event more accessible and help more dedicated limited players engage with high-level competition.
1 vote -
Quick draft
Hi there. A few days ago, I started a quick draft (foundation set) and did not pick the first card and came back to it 2 days later while on holiday. When I click on Rejoin Draft, I have a message Network Error message but nothing is wrong with my network. I reinstalled the game on Steam, but that did not help. Time to do that draft is running out, so I would be grateful for any help.
2 votes -
behavior
To whom it may concern,.
I am writing to file a formal complaint regarding unacceptable and hateful conduct by one of your employees, which violates Wizards of the Coast's Code of Conduct and undermines the inclusive community you strive to foster in Magic: The Gathering Arena.On September 11, 2025, I encountered comments made by your employee, who uses the Bluesky handle@xib.bsky.social, that celebrated and glorified the assassination of conservative activist Charlie Kirk. Kirk was fatally shot on September 10, 2025, during a speaking event at Utah Valley University in Orem, Utah—a tragic incident described by authorities as a "political…
1 vote -
Only received partial rewards for reaching mythic in constructed
Only got six packs of FF, two card styles, and 1500 coin for reaching mythic in constructed. Should have received 16 packs, 7 card styles, and who knows how much coin. How do I fix this? All this work for hardly anything.
2 votes -
Server issues
I lost in Premier Draft because I cant play a land and the time was over, then the connection to server was lost. Yesterday 07:30 pm.
1 vote -
The Last Airbender OR The Last STRAW!
I’m not sure if it’s my device or something on MTGA’s end, but ever since the Avatar: The Last Airbender set dropped this week, the game has been extremely unstable for me. I’ve been running into constant server connectivity issues and getting booted out of matches mid-game. Because of that, I’m forced to forfeit, which tanks my rank and makes climbing feel like an uphill battle.
On top of that, the game went into maintenance right after the Avatar set released—and it’s still buggy. The avatar I purchased shows up everywhere except in matches, where it displays a completely different…
1 vote -
countdown appears on events when it shouldn't
Y'all are crying wolf!
At least once per set cycle, a countdown appears on the homescreen link to various events. The ones I'm concerned about are Limited events.
The important thing here is that for some reason, this countdown is fake. It says "Signup ends in xx:xx:xx", but when the timer ends it doesn't do anything! My decks are still there.
So, when it actually comes time for an event to end, as it did yesterday, I don't think I actually have to finish up - because before, the timer rolled over and did nothing.
Can I at least get…
1 vote -
Cannot view table when drafting
While playing mobile on Android device I cannot click on my name to view the draft table and see where the packs are currently sitting.
1 vote -
Unable to build a draft deck
During a draft event, i'm unable to validate my draft deck, see screenshots below for error message.
Also there are 3 snakeveil into the side, i don't know where thy came from. 3 others have been drafted , and are well in the deck part of the screen1 vote -
Draft deck does not update after rebuilding
After drafting an Edge of Eternities draft and playing two games with my deck, I wished to change some cards in the deck. In the deck building menu this worked fine, however when I entered my next game I found that my deck still had removed cards in them and had not correctly updated. Returning to the deck overview shows the deck AFTER changes. (I sadly have no images from ingame; I had removed Galvanizing Sawship and Scout for Survivors but started the next game with the cards in my hand).
2 votes -
Premier draft gone from events
My premier EoE draft event is gone, can't start the evnt and it won't even show the event.
2 votes -
Quick Draft is gone and rewards not given
This morning 9/15/2025 I paid 5000 coins to play a Quick Draft - Foundations. I won 2 games. At the time my gems were 730. They still are as nothing was rewarded upon finishing. There is also no Quick Draft option available to play anymore. I am thinking this is a wide spread issue but I am owed whatever 2 wins from a Quick Draft amounts to.
2 votes -
Crash during draft
Crash During Quick Draft Game, causing game loss: Some kind of disconnect happened during the second last game of a Quick Draft event, with the app crashing multiple times after failing to reconnect
2 votes -
Land style in draft
When playing in draft, the lands I get have the style that I have favorited in my collection. I don't understand why that's the default, when I play in a draft, I would like to play the thematically fitting lands from that draft, and the worst part is that it doesn't allow me to switch styles. Clicking on the arrows on the basic lands to open the styles does nothing. The only way is to go out of the draft deck editor and switch my favorites in the main deck editor so that is the land that shows up in…
1 vote -
Jump Into Magic: The Gathering | Avatar: The Last Airbender deck with 28 lands
I chose 2 decks, Roku and Powerful, this resulted in a deck that i believe is not correctly built and cannot possibly win. the deck has 28 land and only 12 non-land cards. not only did I not get my gold worth of cards, but I also dont think I could fairly win with this deck and get the cosmetic reward.
1 vote -
ARENA DIRECT
Please update the “Arena Direct Fulfilment and Shipping Schedule." It's helpful to track when we should expect links to redeem our boxes.
3 votes -
Not Allowed to play chromatic cube event games
Hi,
I have a chromatic cube draft deck, and i haven't been allowed to finish my games with the deck, every time i try queue I get an error, even though there is still an hour left of the event to play the games. Would appreciate a refund for the event gold if that's ok as this has cost me the gold i need to do drafts for the new set. Thanks
3 votes -
Kicked during EoE draft
Accessed an EoE draft with a draft token. Completed all of the picks (lucked out on 3 mythics) then have been repeatedly unable to access the app on both mobile and Mac. Once the function is reinstated, if unable to access the draft, I would like a refund for the draft token. I imagine I'll be out of luck for the awesome picks.
Edit: I'm able to access the app, but not the limited formats and 3 packs are gone but the cards are not there. The draft picks are in my library, however.
3 votes
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