MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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316 results found
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Mythic pack did not include mythic card.
A Bloomburrow mythic pack i bought did not include a mythic card. The pack was bought from the store, "packs" section, Bloomburrow subsection. The pack was immeadietly opened after purchase. The picture shows the rewards received.
1 vote -
EOE Mastery Orbs Wrong Texture
I own the Premium Mastery pass at level 51. Upon completing my game, the rewards screen showed, showing the card style I gained, and a mastery orb. This orb did not look like the black hole, as I assume it should, but instead was a baby blue color.
Steps to reproduce: Be at level 50 or 51, (the bug was observed both times) and gain XP until you level up. Then observe the rewards screen.
Platform: Steam, Windows 11
Actual results: Reward is not showing EOE mastery orb, rather a blue one
Expected results: Reward shows the EOE mastery orb
1 vote -
paypal
Pyapal Not Working
Captured Log:
" js:1: Uncaught SyntaxError: Unexpected token . "3 votes -
MTGアリーナのストア内で新しいセットの事前購入をしようとしましたがJCBカードで支払いができません。というかVISAで試しても蹴られてしまいますあと4日で買えなくなるのにどうなっているのですか？
MTGアリーナのストア内で新しいセットの事前購入をしようとしましたがJCBカードで支払いができません。というかVISAで試しても蹴られてしまいますあと4日で買えなくなるのにどうなっているのですか？
1 vote -
Mastery Reward
Full Mastery Pass Rewards were not given after achieving required XP.
I received the free pass reward, but not the paid mastery pack at Lvl 45.
And yes i payed for the full mastery, please help.
14 votes -
Wrong crystal received from orb redemption
I used my two orbs to purchase the black and red crystal cards. When I went to add those cards to a deck, my library indicated that I had the white and black crystals instead. I returned to the store to double check and I did on fact purchase the red one because it's no longer listed. However, the white one that have in my library now is still listed as available for purchase.
1 vote -
Rare Wildcard from Mythic Pack
I bought nine Mythic Packs and opened them.
I received eight Mythic Rare cards, one Rare Wildcard (, and one Bonus Sheet. )Why did I get a Rare Wildcard from a Mythic Pack?
2 votes -
Duplicate Protection Not Fully Reducing Final Fantasy Brawl Deck
It's my understanding that the duplicate protection on preconstructed decks should allow that protection to extend to any art version of cards we own.
Using just the FFVII-themed Brawl deck as an example, I notice a few cards like Professional Face-Breaker, Rootbound Crag, and Furyborn Snarl, where I have a non-Final Fantasy version of the card, yet the Brawl deck in the store seems to act like I don't have the card at all.
This may have the effect of not fully reducing the cost of the decks, if I'm understanding Duplicate Protection correctly.
Thank you for your time and…
2 votes -
Edge of Eternities Preorder Bundles NOT available in Arena store
Latest Arena News via Arena Mail (ttps://magic.wizards.com/en/news/mtg-arena/announcements-july-7-2025) indicates that the bundles are available yet I don't see them in Arena. I've restarted the program, my computer and performed the 'Repair Games Files' function.
2 votes -
Misleading Japanese Labeling in Arena Store
"(Gem) 20,200 wildcard value!"
The Japanese version of this sales pitch means "the equivalent of 20,200 wildcards."This is an impossible value for users familiar with Arena, and while it's possible to assume that it's the value of gems,
the current situation clearly leads to a significant misrepresentation of value.
Under Japanese law, this is referred to as "Yu-Riyo-Go-ni-n (misrepresentation of quality)" and is subject to administrative sanctions.1 vote -
フリーズ
プレイ環境はiPadとPC。ストアやトップ画面において、すぐフリーズして応答がなくなる。マウスカーソルは動かせるが読み込み中のまま動かない。
SNSにはクリスタルのスリヴァーのようなマスコットが原因との報告あり1 vote -
Store not counting packs towards golden pack
yesterday I bought 9 packs then 3 and 1 packs of Pionier masters and none of them updated my progress towards a golden pack the first 9 packs should have given me a goldent pack as the marker is stuck at 2 I hoped this was just a tempoarry glich but i still havent seen the bar moved or gotten a pack. Im using the Android version with a Galaxy 24+
3 votes -
Game crashes
Game crashes whenever I try to go into mastery or cosmetic tab.
1 vote -
Wrong rares from edge of eternities alchemy packs
Pretty much as said in the title, edge of eternities alchemy packs drop rares fron every other alchemy set but the EOE ones. It's very frustrating because I need to complete the rares/mythic collection and keep increasing the vault progress.
Hope this issue will be solved soon.1 vote -
Gem Purchase History
How on Earth does this company not track how much a user has spent on the game? I don't care if it's in-game, or in my WOTC account- I'm being told by the company they can not generate a purchase history for my account.
They're capable of producing 1099-MISC and reporting to tax authorities on cash prize distribution, but can't produce how much you've spent.
I've never seen another game or internet service that accepts real money not able to track how much you've spent with them. This is more than bad coding, it's ethically immoral to not display to…
1 vote -
Store not working properly
Store not working since 4days days (mac,pc) when i'm trying to pay or add payment method with paypal the site is not responding
16 votes -
xsolla payment screen blanks out always on MacOS/Windows
(Czech Republic, PC/Mac game using EUR)
steps to reproduce:
1) try to purchase gems through ingame Store
2) often get stuck on ‚waiting for server‘ before xsolla screen opens
3) when xsolla screen opens, either a) select saved card -> goes to ‚Loading…‘ and then blank screen directly
or b) enter ‚new‘ card after which there are some VISA processing images, then ‚Loading…‘ and then the blank screen againthis happens whether game was opened through Epic Store or just the MTGA app
payments work on iOS flawlessly but the prices are converted to CZK and significantly more expensive
1 vote -
Golden pack
I have not been able to increase my progression to the golden pack by buying standard or alchemy packs. This has most likely been happening for 10 packs for sure possibly 20+ more.
I would like this bug fixed and if reimbursed me on the golden packs please.
I have been purchasing the daily deal packs that come through, Lord of the rings, Dominion, phyrexian, and others I can not remember.4 votes -
Store sales
Please make it so that multiple items are itemized into one sale rather than individual drafts. When I attempt to make multiple sales for prerelease bundles my bank approves the first one but blocks the remainder until a week or three later. If multiple items were on one sale as is normal, then there wouldn't be a delay in drafting my account. Why is it set up the way it is? It doesn't make sense.
1 vote -
1 vote
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