MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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311 results found
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unable to make purchases in arena store. just spins the "contacting server" screen. still able to play games.
unable to make purchases in arena store. just spins the "contacting server" screen. still able to play games.
Mac OS. Epic Games Launcher
3 votes -
Pay the gems in IOS but not received the gems, the IOS store seems like have a bug.
Pay the gems in IOS but not received the gems, the IOS store seems like have a bug after update.
4 votes -
unable to purchase anything from the store
Unable to purchase anything from the MTGArena store for the past two weeks or so.
I´ve tried various debit/credit cards, Paypal won´t go pass the "confirm you´re a human" step.
I reinstall the game and nothing seems to work!3 votes -
BRING BACK FINAL FANTASY AVATARS
BRING BACK FINAL FANTASY AVATARS
3 votes -
acheter des gemmes
Impossible d'acheter des Gemmes sur mtg Arena (windows).
Un message apparait : Your browser is incompatible with the 3-D Secure authentication.Que puis je faire ? (mise a jour arena faite, mise a jour browser faite)
2 votes -
No fleem after opening 10 packs of through the Omenpaths
During the promotion's time I opened 10 store bought packs of Through the Omenpaths and have yet to receive my Fleem rewards.
4 votes -
account issue
I had preordered omenpaths mastery pass and i did not receive fleem cosmetics. I ordered before the announcement. Would you please check, thank you.
4 votes -
Can't make purchase, store hangs on "Waiting for the server"
Running MTGA on Mac OS 15.6, it's impossible to purchase the Planeswalker Bundle. When I confirm the purchase, the application hangs indefinitely on the "Waiting for the server..." modal.
Restarting the app, repairing game files, logging out and back in, and reinstalling Arena did not fix this issue.
1 vote -
Can't buy gems.
I cant finish to purchase gems with paypal.
i enter my email, then my password, and get a blank screen in the payment interface. see the screenshot1 vote -
Mythic Pack
I just purchased a Mythic pack for Tarkir Dragonstorm, however I received a Rare Wildcard, No Mythic... I thought a Mythic pack guarenteed a Mythic? Is there a chance for the Mythic pack to not contain mythic?
8 votes -
Got 20 gems reward instead of a rare card of Edge of Eternities: Stellar Sights (EOS) in a EOS booster , despite I own few.
I got 20 gems reward instead of a rare card of Edge of Eternities: Stellar Sights (EOS) when opening a a EOS booster , despite I own few.
see the screenshots of the opening booster and my collection of stellar sights.4 votes -
プレオーダーが2回受け取れてしまいました
前提として、スマートフォンを2つ普段遣いしています。
1つ目のスマートフォンでアプリを起動、プレオーダーをいつも通り受け取り(1回目)
明日になってから2つ目のスマートフォンでアプリを起動したところ、見慣れないメールが3つあり、開いたところプレオーダーが添付されており、受け取れてしまいました。(2回目)
1回目のプレオーダーは全て開封済みで、反映されているためバグだと判断いたしました。
対処をお願いします。4 votes -
did not receive preorder
i have no mastery pass.
Transaction number1788882201
3 votes -
receiving rewards twice
Greetings. I have pre-ordered the Through the Omenpaths edition and have received my rewards. However after i opened the 50 pack and 5 gold packs I received in game mail that I havent claimed them and now i have another batch with 50 new packs and 5 gold packs. Basically I have received the pre-order twice and that is the bug im reporting. How do we proceed further? Thank you again in advance for the help
3 votes -
Gems
Gems not available to purchase at storee.
Go to the store page and click on gems. Nothing available
6 votes -
December 16th's Gold Reward
So, usually a friend of mine plays on my account, so I can log later and play Draft with her. What happened this time was: She looged into my account, mentioned we got free Gold today and, as I tried to log and play with her, she was still in my account, and said Gold Reward was taken out of my account because, when I tried to log into the game, it appeared errors involving connection issues.
1 vote -
When opening a Mythic pack I received a rare wildcard instead of a Mythic card
Whats up with that!? That's ridiculous, please fix this!
1 vote -
Gem Store
SavageScotsman#40914
I went to purchase the £44.99 which i believe is 9200 gems. It came up with the error...
"Error: you already own this item"
"Store Error: Store purchase failed duplicate transaction"
It only happens with this gem pack.
I am using android mobile and android tablet. Both Samsung. I have tried:-restarting game.
-restarting phone.
-uninstalling game app.On both devices.
I already reported this to customer service who told me to post here.
2 votes -
I can't acces the MGTA store
I'm having a problem with accessing the mgta store. When I click on store-gems-purchase the page then gets stuck forever on "waiting for server", instead of going to the payment page. I use a MAC . As a result i can't purchase any gems which in the long run will leave me uncompetitive. I haven't found any workarounds.
2 votes -
Received a Rare in a Mythic Rare Avatar pack
I purchased a Mythic Rare pack in Avatar, no Mythic Rare in the pack.
PC
Purchased only 1 pack
I would like the extra 300 gold I spent for the pack returned to me, please?1 vote
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