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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2599 results found

  1. 59 votes

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  2. Ios Crashes

    Since New Capenna update Ios App crashes continuously while multitasking or during the game after 20-45 minutes.
    Have to uninstall, reinstall and redownload 1.04 Gb every time.
    Unacceptable for me. Won't spend a dime on your game from now on

    14 votes

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  3. I was playing Historic recently and the banned card "Time Walk" was played against me.

    I was playing Historic recently and the banned card 'Time Walk' was played against me.

    2 votes

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  4. Arena overheating my PC after the Brother's War update.

    PC automatically shuts down due to heat. Never happened prior. Windows 10.

    3 votes

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  5. Stuck on "Checking for active matches"

    I'm having an issue with MTG: Arena on PC. whenever I launch the game on PC I get stuck on an infinite "Checking for active matches" loading screen. I have uninstalled and reinstalled several times. I have installed it on different drives and i have tried using both the epic games launcher as well as the direct download from your website. However, when I access the game on mobile it works perfectly fine. I much prefer the PC experience and would much like to be able to resume playing there. Thanks in advance.

    10 votes

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  6. bug/ retro frame

    None of the Brothers' war "retro frame" cards are showing up in my collection. I have tried playing on 2 different PC's and completely reinstalling the game. Nothing has worked so far. I included a log of it helps.

    2 votes

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  7. Alchemy makes me quit Arena

    I'm a long time magic player and have spent several thousands of dollars on this game but after yesterday's Alchemy announcement I am sorry to say that I am done playing constructed on Arena. You're losing me as a customer.

    I don't like the idea of digital cards changing so that they don't match the real world physical cards. This is a cognitive load that is unnecessary. Change the card name to something else if you're planning on rebalancing cards. Paper and the original digital version of the card should be in sync. I'm done with constructed on Arena. I'm…

    38 votes

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  8. Prchased a Mythic pack and got a rare wildcard

    Hello. Just bought a Mythic pack and got a rare wildcard. My expectation is that a Mythic pack either contains a Mythic card or a Mythic wildcard, otherwise it is not worth the 30% extra cost.

    As a developer I take it that the rng that triggers wildcards when opening packs is faulty for Mythic packs and does not force them to be Mythic which is a bug in my view.

    Please address this. Would also be great if I could have that wildcard converted to Mythic. Thanks.

    Best regards.

    9 votes

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  9. Card draw or mill should reset the timeout.

    Card draw or mill should reset timeout.
    It's been two times already when I wasn't dragging the time, just playing the game and got screwed by the timer because my turn took too long. Drawing a new card or milling cards (for the decks that draw/play cards from the graveyard) changes the set of available options and thus can significantly change the optimal strategy for the turn. Once I draw a card, I HAVE to reconsider my options and rethink my plan. The way the timer currently works seems to assume that turns with card draws take no more thinking…

    2 votes

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  10. SFX errors when playing game III

    [33230] AudioManager: Failed to PostEvent: sfxuiselectcard on Object: SelectedHighlightDefault(Clone)
    [33233] AudioManager: Failed to PostEvent: sfx
    basiclocreturncard on Object: CDC #284
    [33233] AudioManager: Failed to PostEvent: sfxpriorityoff on Object: Listener
    [33233] AudioManager: Failed to PostEvent: sfxuideselectcard on Object: SelectedHighlightDefault(Clone)
    [33445] AudioManager: Failed to PostEvent: sfx
    basiclocdrawcard2nd on Object: CDC #404
    [33445] AudioManager: Failed to PostEvent: sfx
    uiphaseladderflip on Object: ButtonPhaseLadderDesktop16x9(Clone)
    [33804] AudioManager: Failed to PostEvent: sfxbasiclocplaceimpact on Object: CDC #405
    [33983] AudioManager: Failed to PostEvent: sfx
    basiclocplacewhoosh on Object:…

    5 votes

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  11. Axis of Mortality & Tainted Remedy - exchange is not gain

    The language used in Axis of Mortality is an exchange of life, NOT a gain/lose life. This, Tainted Remedy does not reverse the life total as a response to the former’s trigger.

    The current coding in Arena should be corrected accordingly.

    1 vote

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  12. Leave historic alone

    Leave historic alone. We want eternal formats to remain untouched with the rebalanced cards.

    37 votes

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  13. Permanent Pauper Historic Format!

    Many of us look forward to pauper events, but it's never enough. It would be awesome to be able to use our thousands of common wildcards to build pauper decks. Imagine being able to play pauper in free or ranked mode.

    32 votes

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  14. Claiming XP from mail does not render any XP gained

    Retrieving the XP from the "Happy Holidays!" mail did not apply the 1000XP to my account. Or, it did not apply to the current set mastery.

    2 votes

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  15. Allow direct download and running for macOS - no Epic Launcher!

    I played a bit at launch using Boot Camp, but didn't return on launch due to the lack of a macOS client. I returned recently when I noticed you had a client for iOS, and found it fun.

    However, I find it tiring to play on iOS for any extended period and wanted to install your 'new' (to me) Mac client. But it's only available through Epic?!

    I have no intention of installing Epic Launcher, so that means no Arena on Mac for me. And like I said, I find playing on iOS tiring, so that's now been uninstalled.

    Please…

    4 votes

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  16. Unable to Log in - “unexpected problem: error 2”

    On a 3rd gen iPad Pro 11” with latest iOS (15.4.1). Already tried uninstalling and reinstalling the app but no luck. Please advise!

    7 votes

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  17. Opponent still able to take infinite time on their turn by looping racketeer boss treasures on acererak and ominous traveler

    My opponent is still able to take infinite time on their turn once they get one of Ominous Traveler or Acererak the Archlich discounted. The timer needs to be corrected so that I can play Alchemy instead of watching my opponent solitaire for 15 minutes and counting.

    7 votes

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  18. Historic without alchemy

    I would love to play historic, but I hate alchemy and how cards are balanced for historic. Can we get a historic without alchemy or alchemy balanced cards?

    5 votes

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  19. No Alchemy WHY?

    William Gaston
    Dec 10, 2021, 11:51 AM PST

    Alchemy is a terrible decision, and I hate it beyond words. You just have a major championship in Historic, people get excited about the format then you wreck it by introducing Alchemy cards and changes to nerf or boost cards that affect cards we already spent wildcards on for historic. The Alchemy cards should only be played in Alchemy, I don't think they should exist at all....especially if you want people to be able to go back and forth between MTG arena and paper MTG. I've been playing this game off an…

    34 votes

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  20. bug/redirection

    i've tryde to report a bug/refund for about 100 times now. Each time i try to report the bug/ask for a refund, i get redirected to these forum pages.... very frustrating.

    5 votes

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