MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Broken game

    Hello!
    My name is Alex and i had the most awkward game of Magic in my entire life just a moment ago. Before i start there is a little remark - English is not my native language so i am grateful for your understanding and hope you will get what i am trying to say.

    I was playing traditional tinkerers cube, it was game 3. From my turn 1 i wasn't allowed to play land at my main. Moreover, at the end phase i had to discard a card! Yes, i had 7 on hand, no lands on battlefield and…

    2 votes
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  2. Mastery Reward

    Improve the reward after the mastery levels finish. Just a uncommon card its a very small reward for a player that spend a lot of time in the game to reach that level. After you reach the level 130, you almost have no will to play the game anymore, until the next set release.

    1 vote
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  3. [Bug] Retrieving Updates Force Shuts Down PC

    When trying to install or update, the launch attempts to retrieve the "https://mtgarena.downloads.wizards.com/Live/Windows64/versions/3348.838913/version", fails, then force shuts down my PC.

    The previous workaround for me was to uninstall and reinstall MTG Arena, but that is no longer working. Attached are logs from the install.

    I have tried various workarounds/fixes based on other similar bugs, but none are working.

    1 vote
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  4. suggest land should have defualt setting

    I would like to be able to set the lands that "suggest land" button uses.
    I have these nice full art lands I got. I would like for that button to use those instead of some random basic I don't like.
    Thankyou

    1 vote
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  5. Suggestion: Sore Loser badges

    Scenario: Your opponent sees that they will lose and there is nothing they can do about it. Instead of letting you finish or conceding they either sit there or walk away forcing you to sit through however many timeout timers they have accrued.

    Proposal:
    - If a player sits through 2 straight timeouts that expire AND
    - If a player still has a live connection THEN
    - A button appears on the opponent's screen or emote list to flag their opponent as a sore loser.

    Each of your sore loser badges are displayed on screen with everyone you play against…

    1 vote
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  6. Please Add Traditional Draft to the Ladder

    I recommend that you add traditional draft to the ladder system. I see a lot of reporting that traditional draft is less popular than best of one, but that data is skewed by how traditional draft is presented. Often traditional draft is not displayed on the Arena opening screen and I will frequently click into a Premium draft by accident. Also, because there is no ladder system for traditional draft, players are incentivized to choose Premium draft, even though it might not be their favorite way to draft. This is my situation and I know that I'm not alone. Thank…

    1 vote
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  7. Assign Avatars and Pets on a per Deck basis

    Please allow us to link an Avatars and Pets on a per deck basis instead of having one Global avatar and pet, jsut how you can set the card sleeve per deck

    For example, if I am building a green deck, I'd love to have Garruk as my avatar and a pet of choice to accompany the theme.

    If I am building a blue/black deck, Id like to have Ashiok as my avatar to match my Ashiok sleeve.

    I have so many avatars and pets that just sit there collection dust because I have no option of using them other…

    1 vote
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  8. Preference Profile to incease UX of MTG Arena

    Can you create a user preference file for select-able options? Whatever the yaml version of a C++ file would be to read automatically saved preferences from the last login instance.

    Current persistent things are pets, emotes, favorite decks, avatar img, currency, etc. Adding a few list examples below would really increase the UX while playing the game.

    For example:
    1. Saving card filter options or keep those persistent per login instance. Making decks would go smoother and finding cards you want to craft would make life easier and make people more willing to spend that resource if they could find…

    1 vote
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  9. Make illegal/uncrafted decks playable in a bot match for playtesting

    Please make the improvement in the title. I would like to playtest decks before crafting the wildcards to see if I want to spend them on a particular brew.

    1 vote
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  10. carta sacrolamina veterano nao esta precisando virar para realizar efeito

    carta sacrolamina veterano nao esta precisando virar para realizar efeito

    1 vote
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  11. desactivating animations

    Hello
    I am writing because I am really upset after all the money I spent in the game I still loose too much just because my computer is too slow or because of disconnect problems. WHY THE **** don't you make it possible to desactivate much more 3D animations that are completly unusefull and often bad for concentration ???? I already did all I can to boost my computer it's at max and don't have the money to change for sure. So please do somethin because I am loosing all the pleasure I should be havin in the game !! …

    1 vote
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  12. Duelist's Heritage

    1:
    -Had both "Duelist's Heritage" and "Heliod, Sun-Crowned" on the board with "Sentinel's Eyes" equipped (+1/1 and Vigilance).
    -As Heliod attacked, I had DH give him Double Strike.
    -Opponent [Eternal Archimage#18080] was using an elf deck and blocked with "Allosaurus Shepherd."
    -First strike damage killed AS.
    -But HSC did not deal regular damage to opponent.
    -On the next attack, I repeated the DH granting double strike to HSC.
    -Opponent blocked with a basic elf.
    -Same thing: FS damage but not regular damage.
    -It seems DH was only granting first strike.

    -Opponent had on board, "Marwyn, the Nurturer," "Steel Leaf Champion,"…

    1 vote
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  13. [Error - Cant' update data please check connection] - only issue with a specific wifi

    I can't play Arena in a certain house because the wifi connection seems to just not work with Arena? Everything else on my laptop (Zenbook) runs perfectly fine until I try to load Arena. Browsers, etc... all work perfectly fine. But when I load Arena it forces an update and then fails saying it can't update the data. Reinstalls do nothing. Very frustrating.

    1 vote
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  14. Genesis Ultimatum on Max permanents 4/5 not all put in to play

    Genesis Ultimatum at max permanent summon from 4/5 is buggy.

    When I play genesis Ultimatum and select 1,2,3,4 out of 5 it works as intended every single time.

    what happens is , cast Genesis ultimatum, draw 5 - select 1,2,3,4 out of 5 permanents then need to click submit button. no bugs.

    But, cast Genesis Ultimatum , draw 5 (4 or 5 permanents) and all you want to put in play. sometimes - 1 permanent is left behind.
    Submit button also disappears ONCE you click all permanents. -

    1 vote
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  15. Play blade (menu) format

    Why is this only one column that you have to scroll down on when the entire screen is available to have multiple columns? Also, this should be organized by format (not 'Find Match' and 'Events' which is nonintuitive). Isn't that the first choice most users make (limited, standard, or historic). There should also be distinctly separate categories within each format for ranked or casual/unranked. Maybe add a fourth category for "other" like Brawl and [fingers crossed] Gladiator. I'd prefer a larger menu with more options but if you must keep it one column for some reason, consider the attached list…

    1 vote
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  16. Product Suggestion

    While in a standard ranked match on Windows10 I played Shatter the Sky to destroy all creatures. My opponent's board had two Skyclave Apparitions, and two 4/4 White Flying Angel tokens. My board had a single Skyclave Apparition. The Shatter the Sky only killed m y Skyclave Apparition and my opponents two Angel tokens. My opponent did not play cards onto the stack and had no indestructible mechanisms in play. Sorry I didn't get an image of the board.

    1 vote
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  17. Settings menu text not showing up

    I'm on Mac, and when I click the gear >> Options (for the Graphics options or exiting the game) the text isn't showing up in the buttons.

    1 vote
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  18. Payment

    I would like to know some information about the forms of payment within the game, as many countries do not have the same economic reality as the USA. In Brazil there is an absurd discrepancy, since the dollar here is very expensive. Anyway ... Will there be new forms of payment within the game soon?

    1 vote
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  19. Playtestable Wildcards

    There should be a system which allows players to playtest decks in Play with wildcards they do not own. You should implement something like a system where players are awarded special "tokens" for wins in premium drafts, or weekly events, and redeeming these tokens allows a player to play something like 3 games in Play where they can play up to 4 or 8 cards which they do not own in their deck. With the current wildcard system, if a player is trying to build an original deck, they have no way of knowing how well a deck might work…

    1 vote
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  20. Let me Ctrl+z my two sided land cards

    Please let me ctrl+z my crypt of agadeem when I accidentally click the land side instead of the sorcery side. When you click the land side it then asks you if you will pay 3 life or enter tapped, why can I not ctrl+z at this point? Please.

    2 votes
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