MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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4207 results found
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Refund/replacement for mythic pack - Mythic Pack False Advertising
I purchased a mythic rare pack and did not receive a mythic rare nor a mythic rare wildcard. This is at least the second time this has happened and seems to be an issue that has been happening for quite some time. Please fix this issue, that's false advertising!
21 votes -
Make the match making system random
You guys need to Make the algorithm random, don’t just pair our decks, with perfect counters 60% of the time. What’s the point of brewing decks, if it’s just going to be shot down. Decks that work on table top, do not work in arena. I would imagine you would want your digital game to reflect the real game. There is no incentive to be creative, it’s just copy pasta a deck of the current meta with no thought to creating something original, because the match maker is going to shut it down, not to mention the mathematically improbably deck…
11 votes -
Rigged
WOTC needs to fix their match pairing, I could build a brand new list that I just crafted, and get paired against an anti list that will win every game. No matter the scheme I choose this happens. It’s obvious the shuffler is designed to create “interesting” game swings, and the match pairings favor anyone streaming to an audience. This is clearly game manipulation and when there is money on the line for tournaments, that is the epitome of illegal.
10 votes -
Cant connect to server
Still can't connect to server and have been trying all day! I tried turning my phone on and off, uninstalling the app and reinstalling it. Nothing is working on my Google phone.
16 votes -
Golden Pack progression
I have been at 6/10 progress with Golden Pack. Purchased 3 packs for 3000 gold and 1 pack for 1000 gold (all Brothers of War packs)... Golden Pack progressed to 8/10.
20 votes -
Opponent's stack timed out my timer
My opponent put over 100 scute swarm triggers on the stack. It timed out their timer and then began to run down mine. The game then skipped through my turn allowing them to win the match
17 votes -
Mana Flooding EVERY GAME
EVERY GAME I PLAY IS MANA FLOODED. Seriously guys can you not have the game manipulated and let it play fairly. I get it happens sometimes but it is clear that the game is rigged to have constant lands being drawn. Look at this picture. It’s like my deck piled all the lands on the top. Seriously fix this and let draws actually be random like as if it were a real physical deck. It keeps the game fair.
11 votes -
Add deck shuffling functionality
Very important in my opinion: Insert a feature that allows the user to trigger the deck shuffle multiple times before the cards in their hand appear
16 votes -
paradox engine
i have a new idea, you know how brawl is basically just commander but with planeswalkers as commanders? well, in commander, paradox engine is banned so why isn't it ******* banned in brawl too??? It suck all the ******* fun out of the game. you could make pithing needle legal in the format and i wouldn't give a **** as long as you ban paradox engine. please. i'm loosing my mind.
17 votes -
alchemy
Not only is Alchemy ruining historic but now it's ruining draft also, commander legends baldur's gate alchemy is the only non-rotating premier draft available and I hate it.
50 votes -
Alchemy
Hey Wacky Wizards stop forcing Alchemy on us. Stop rewarding
me with Alcrummy cards. I don't want you garbage. Any coincident
that when I start a game cue or deck build it defaults to Alchemy??
It shows your desperation. Stop your illegal practices.49 votes -
Alchemy and historic
Alchemy as a format isn’t an issue but the rebalanced cards is a huge issue for historic. You originally promised me that all my old standard cards would have a home in historic but now those same powerful cards might not even be playable in historic. I’m not asking you to remove this. Instead please add pioneer ASAP so my “paper” version from start date decks can still be played in an eternal format on arena
213 votes -
Please remove Alchemy
Please remove Alchemy from Historic.
179 votes -
Oracle of the Alpha
This card needs to be permanently removed/banned from Arena. Single handedly going to ruin the entire meta and format of the game. Congrats, guys.
15 votes -
ban Goblin Charbelcher
Please ban Goblin Charbelcher. It's just stupid to auto win on turn 4. No one gets to play any magic. It destroys the game fun.
13 votes -
Game freeze during quick draft
The game freeze during quick draft and I can't concede. I had to quite mtga. This make me lost the game and the draft
39 votes -
Incorrect game loss due to Inactivity on opponent's infinite combo
I loss due to inactivity because I passed while my opponent was performing an infinite combo. (Heliod, Sun-Crowned with Scurry Oak and any Life gain on creature ETB)
I had Platinum Angel out and would have won but the game forfeited on my turn due to inactivity.13 votes -
Black screen on Launch
Black screen on Launch - Aug 11, update
27 votes -
rigged
**** this greedy gutless pedo supporting garbage company. This game is so ******* rigged it's embarrassing to the game of Magic. I'm sick and tired of paying the exact counter to me deck literally every game no matter what deck i play with. I have to mulligan pretty much 90% of the time just to play the game to begin with while my opponent has a stacked deck and every card is in the perfect order and they draw exactly what they need at the perfect time. ******** people and everybody who works for this ****** organization. I pray somebody…
13 votes -
Opponent's triggers caused my timer to run out instead of their own
My opponent was playing Heliod Company and put hundreds of triggers onto the stack during both my turn and theirs. They used up their timer, and once that ran down, the client started using my extensions to resolve their triggers. Then it made me skip part of my main phase (I had two copies of Devilish Valet and would have been able to deal enough damage to kill them, even at their high life total). This was a very frustrating experience.
14 votes
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