MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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881 results found
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Aether Tiger bugged companion
Hasn’t been fixed for the past 3/4 patches, please sort it out…
1 vote -
network error - unable to get collection
Can't get in to the main user interface. Can't attach a log when no access to the main menu.
Error displayed: Network error - unable to get collection.
The client asks either to reconnect, log off or check Arena status server (all operational).
Restarted my PC, restarted my internet modem+router. Still same error.
I logged in earlier 6 hours ago, no such problem.
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Zrzut ekranu (667).png 34 KB -
Screenshot (4).png 39 KB -
UTC_Log - 09-08-2023 11.22.37.log 411 KB -
Screenshot_20230701_152901_Magic.jpg 82 KB -
Screenshot_20230607_171437_Magic.jpg 84 KB -
Screenshot_2023-04-23-21-02-44-390_com.wizards.mtga.jpg 84 KB -
MTG Arena error.png 8 KB -
mtga network error unable to get collection.png 65 KB -
Screenshot 2023-02-07 at 22.32.13.png 31 KB -
Screenshot 2023-02-07 at 22.32.13.png 31 KB -
network error - unable to get collection.jpg 13 KB -
Névtelen.png 16 KB -
downloads_20221019_183816.log 807 KB -
Log20221019_153657.log 2 KB -
Screenshot_2022-10-19-12-10-19-36_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 34 KB -
Screenshot_2022-10-19-09-51-53-26_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 108 KB -
Screenshot_2022-10-19-09-51-49-81_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 85 KB -
Network Error 2.jpg 50 KB -
Network Error.jpg 37 KB -
Screenshot_20221019-094745.jpg 107 KB -
Screenshot_20221019-094740.jpg 84 KB
533 votes -
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Android/Samsung phone no menu text glitch
This glitch is still persistent despite multiple reports. Why is this still happening like a year later on my Samsung phone?! The menu sometimes pops with no text. Transition text glitches out. Rendering gets funky. WHY?!
2 votes -
Starting/Ending a Match Kicks Out of Full Screen
My client updated this morning to 2024.40.30.6688.1090994. Now the client will not stay in full screen mode. I run 3440x1440 display. When starting or ending a match the system kicks it out of full screen and into a 2560x1440 window.
7 votes -
Bug: Osteomancer Adept UI doesn't allow casting
Osteomancer Adept (BLB)'s ability doesn't let you cast the cards in your graveyard with its ability if your graveyard is entirely creatures.
9 votes -
Companion hidden
Companion is now hidden behind the camera on iphone 15…. This is a big deterrent to getting more companions.
2 votes -
Display Issues on Galaxy Fold 4
1/21/25 The new update made the way cards display on my Galaxy Fold device significantly worse. The cards on the board are way to large and will go past the edge of the screen making it hard to see all of the lands or enchantments, the keyword icons are inconsistently sized, the cards in my hand take up too much space. Overall the UI is distractingly worse in the newest update and it is much more difficult to read the board state.
Note: The aspect ratio of the galaxy fold 4 is ~6:5
3 votes -
Not receiving stats in my email
Opted in for email stats
Enabled promotional emails
Never got my stats
It’s been three seasons7 votes -
When app goes in background during match it automatically gives loss
On Android, when I receive a call during a match and the app goes in background, when returning to app it automatically gives match loss, previously I was to able to continue the match.
3 votes -
MTGA Crash
Sometimes when I start the game it freezes from the begginig, sometime I get to play a match but the it suddenly freezes. On other occasions, if I move the cursos above the daily quests it also freezes. In short, I can play MTGA Arena on my PC.
Windows 11 pro
intel core i5, 9500 3.00 ghz
32 gb ram
500 gb ssd2 votes -
Hundreds of Users Unable to Connect, MTG Arena Status site shows everything OK --> clearly everything is not OK
Today 1/16/2025 hundreds of users cannot connect to MTGA-- and yet the MTG Arena Status site shows everything operational.
Everything is not operational.
1 vote -
crash when logging to the app on Mac
Crash when launching the app on Mac
Problem :
- Since yesterday, I cannot play to MTGA anymore while I'm a regular player since months.
- Each time I launch the app on my device , ) the app crashes during the launch after the "loading initial scene" phase.
- There is no error message - I just come back to my deskMy Config
- Macbook Air Apple M3, 16 go
- MacOS = Sonoma 14.6.1What I already did :
- desintall and reinstall the app with Epic Game launcher ---> no impact
- restart the mac ->…6 votes -
Asset error happens when the game start
started a new update and all i get is a reoccurring "asset error detected" over and over. My PC is Mac.
5 votes -
そろそろフィルターを機能させてほしい
現状、表記でスペースがあったりするせい
なのだろうが、
フィルターに正常にヒットしない現象が多く発生している。日本語表記ではスペースを入れている
そういうことが原因だろうので、カード表記とはべつにフィルター用に文章情報をつくるか、
フィルターの論理で、もしスペースがあるなら除く
という参照時の工夫を入れるなりして、
フィルターを意図したものがヒットするようにしてほしい。2 votes -
Shuffler
After reviewing all the people reporting the same issue it's clear that your company not only doesn't care about anything we say, but you must like the shuffler. Did the development team manager's brother make it and you can't get rid of it or he starts to hit his helmet he has to wear? Did you fail math? Have you heard of statistics before? No, no you haven't and no you clearly can't do math. It's so great to see lazy software companies take a beloved game and make it unplayable because of their choices. Maybe, just maybe you can…
22 votes -
Connection lost
September 10th 5:45pm est. The website says servers are up. However the app cannot e establish a connection or finish booting. My app is fully updated, I’ve restarted the app, restarted the device, confirmed my network connection. There is either a bug with arena or the servers are actually down contrary to the server status page.
6 votes -
Not enough disk space
The game says I dont have enough disk space even though my phone has over 10 gb of storage space remaining. Any fix for this?
23 votes -
Unable to log in. Authentication failed: timeout
Attempting to log into my account gives me this 'authentication failed: timeout' error. I get this error on all platforms (windows, android and IOS), and I can log in on these devices with other accounts. About 3 weeks ago I could log in but I have been having this issue for a week or so now.
I have already tried restarting my router, using different networks, uninstalling and reinstalling the game on all devices, flushing DNS and resetting winsock on windows, verifying my account and changing my password, linking steam account, and disabling my firewall.
10 votes -
Full screen bug
The latest update has prevented full-screen mode. Going into settings I can turn full screen mode on, but once I enter or leave a match, it reverts to original non-full-screen mode
3 votes -
App crashing in iOS when card is returned to hand
I’m playing on iOS on an iPhone. Every single time a card is returned to my hand or my opponent’s hand from the battlefield, the app crashes and I return to my phone Home Screen. The app also crashes every time I activate Prime Speaker Vannifar’s ability to search my library.
6 votes
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