MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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232 results found
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The Hobbit Welcome Deck Duel rewards no cards for the 1/2 wins
The newly added The Hobbit Welcome Deck Duel does not give you cards when you win 1 or 2 times.
I tried it 3 times and every time after I press "claim" the client returns to the main screen without giving out cards.10 votes -
Vanquish The Week Achievement Not Registering Completed Events
The Vanquish The Week Achievement IS Not RegisteruiCompleted Events
1 vote -
Network Error Unable to join
Unable to join MTG Arena international day of play event. The phantom foundations draft will not allow me to join. Pop up reads network error Unable to join
15 votes -
Ranked season rewards packs contained no cards. Nor did they progress wild card progress.
July 1st I received 10 packs as compensation for the June ranked reset bug. Ranked season rewards packs contained no cards. The packs were not from a specific set. Nor did they progress wild cards. This has to be a bug or something cause the packs basically never did anything.
13 votes -
Rank Season ERROR
Hi, I received some x10 Boosterpacks due to this seasonal rankings error, but I can't open them. I press the button to open them, and they just glitch. It's like they gave me boosterpacks with air inside. What can I do to get my rewards?
13 votes -
Phantom Premier Draft bug
My account is currently locked from today's special phantom draft. At first I was able to draft without issue and started playing, but at some point I had a disconnect issue with my network. Afterwards, I haven't been able to join the event since, and the event appears with a “Start” button, as if I never drafted. The message I get when clicking is “NETWORK ERROR Unable to join event. Please try again later.”
14 votes -
Jump-In Marvel
Jump Into Marvel Issue: I paid 1000 gold coins and chose two packets,Battalion and Agents of SHIELD. . Coming back to play I am given the button to choose packets and brings me to another screen where Iron Man is pre-selected and the confirm button does not work. See screenshot and log. Currently unable to use the Jump Into Marvel Event.
12 votes -
Unlock
I tried to unlock steaming vents with key artifact in quick draft which freezed the screen on pick which room to unlock/lock. I tried to restart the game but it didnt help. I couldnt pick a room and even though the timer ended and moved to opponents turn I had lost control unable to cast anything. This lasted for the rest of the match.
It happened again in another match in the same quick draft.
I play on Android
8 votes -
Unable to rejoin the Phantom Premier Draft Magic: The Gathering Foundations Event
PC User: Unable to rejoin the Phantom Premier Draft Magic: The Gathering Foundations Event: Network Error: Unable to join event: Please try again later.
13 votes -
marvel jump in packet selection bugbug
Stuck on packet selection in marvel jump in event. Multiple people having this same issue. Selected Conniving, and tried to select iron man, then was kicked back to main menu. Can't select 2nd packet now because the choices no longer appear. It's been 3-4 days now where I haven't been able to play the jump-in event.
11 votes -
Jump into Marvel Superheroes forced resign after 2 wins
I was forced to resign after 2 wins with no losses in my first Jump Into Marvel Superheroes event.
After 2 wins and 0 losses, I now have to pay to play again.
Playing in mobile, latest android, Pixel 9.
(And I don't know if this form is actually accepting my screenshot upload...)
9 votes -
Jump Into marvel Super hero's is LAME, "fantastic iron man" doesnt even have a red source despite a searchLand and Plenty of red spells
Jump Into marvel Super hero's is LAME, the "fantastic iron man" deck doesn't even have a red land source despite a search Land and Plenty of red spells, Why would you ever make Jump In in a Limited play reward form especially when whoever is making these LAME decks has horrible taste and understanding. such a lame experience this is the worst deck I've ever felt forced to play. what In this game could be more frustrating than paying for a horribly pre "designed" deck to play with this is horrible experience
5 votes -
Bug with Jump Into Marvel packet selection
Selected Jump into Marvel for 200 crystals.
Selected first packet (white mana Wakandans)
Selected second packet (counter argument)
At this point I was booted to main page for Arena.
When I tried to go back to Jump into Marvel, it remembered the first packet, but it was stuck before displaying the second packet and I could not proceed.
I restarted the application and still cannot proceed in that mode.8 votes -
Jump Into Marvel
Jump Into Marvel Issue: Playing on a Mac using the steam client, I had spent 1000 gold coins to enter the event. The first pack I chose showcased Ironman and the second pack showcased Mysterio. Immediately after choosing the second pack I was sent back to the home screen and when trying to enter the event again the screen shows a chosen ironman pack and a confirm pick button that cannot be pressed.
9 votes -
Issue using free phantom Foundations draft for a second time
After completing the free phantom Foundations draft yesterday (June 10), I attempted to start the event again, only to be met with an error message informing me that there was a network error. My internet connection was stable, and other things on Arena worked normally.
11 votes -
Jump in half selection brick
Pick one fine. Picked two-crashed into home. Jumpin stuck at half deck, unplayabled
7 votes -
Jump into Marvel cannot pick the second pack after rejoin
I was trying to search for the typical card description of my pack 1 before I chose the pack 2 in the Jump into Marvel event, so I left the event and searched the card in my collection. But when I tried to rejoin the event, I could not correctly start my play after I chose pack 2. I cannot even drop the event to start a new one. Seems the event says goodbye to me :(
Step to reproduce:
1. Pay 1000 gold to join event
2. Pick pack 1
3. Click "Deck" on top to exit event
4.…7 votes -
The Hobbit Welcome Deck Duel cards not awarded and track reset
The Hobbit, Welcome Deck Duel is bugged and did not award cards upon completion. I finished with one loss and the prompt to claim my cards returned me to the home screen. When I returned to the event, my completion track was fully reset including my losses.
6 votes -
Season reward not received
Season just finished and I received only half of the rewards (1 booster instead of 2).
8 votes -
"Jump Into Marvel Super Heroes" FANTASTIC and SAVAGE LANDS are guaranteed to appear every time.
In Jump Into Marvel Super Heroes, when selecting the first and second packets,
"FANTASTIC" and "SAVAGE LANDS" invariably appear among the choices
regardless of how many times the attempt is made;
thus, the randomness of packet appearance rates is not being maintained.3 votes
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