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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2588 results found

  1. Extra loss during Draft

    Went 1-2 in a MOM premier draft, but got an extra loss after game 2 I think. After playing my third game the draft ended at 1-3. 17 lands screenshot is attached.

    77 votes

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    6 comments  ·  Events  ·  Admin →
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  2. Glyph Elemental visual bug

    Opponent's bestowed Glyph Elemental after falling off their creature had no animation for targeting or attacking, and was underneath other creatures played, was unable to interact with it and lost the game due to not being able to block it

    7 votes

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    0 comments  ·  Events  ·  Admin →
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  3. Jump In

    I have played Jump In several times since Murders of Karlov Manor was released and have not been offered any of the new packets as my first selection - I was offered a new packet once as my second selection. I have played Jump In enough in the past that I should have received a choice of a new packet every time; according to your rules about packet selection.

    Something similar happened for a few sets in the past where you would not get to choose a new packet sometimes. That seemed to be fixed for the last set or…

    14 votes

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    2 comments  ·  Events  ·  Admin →
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  4. Quick draft stuck on waiting for opponent screen

    Quick Draft stuck waiting. 8+ minutes last night and almost 4 now.

    10 votes

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    0 comments  ·  Events  ·  Admin →
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  5. Win an MH3 Box, cannot see token in account

    I went 7-1 in the MH3 box event.
    I claimed the token, explaining what it is etc etc.
    I do not see any evidence of the token on my account, or how to start the prize claiming process.
    The expected result is that I would have the token on my account in the top right.

    5 votes

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    1 comment  ·  Events  ·  Admin →
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  6. jump in event stuck

    jump in event button "play" became 'home' for a long time, but no fix and replay, click home will turn to main home page, plz fix it!

    2 votes

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    4 comments  ·  Events  ·  Admin →
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  7. Shadow of the Second Sun Skips Post-Combat Main Phase

    1. Play Shadow of the Second Sun in pre-combat main phase.
    2. Post-combat main phase begins, triggering the aura.
    3. After the extra phase trigger resolves, it just skips to the end of turn.

    The bug happens consistently, got some straight losses due to this one. Please fix it asap, thank you.

    3 votes

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    3 comments  ·  Events  ·  Admin →
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  8. Bug in Direct Challenge mode

    Unable to play in Direct Challenge Mode tonight with my wife. Other formats (such as Midweek Magic) worked fine, but DC mode just timed out with "network error" bug

    23 votes

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    2 comments  ·  Events  ·  Admin →
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  9. Midweek magic

    Midweek magic on Arena is a great idea but could be improved. For example, almost every month there's an event that repeats something that is regularly available such as Standard or Alchemy. These should be replaced with Pauper and Artisan, which are a ton of fun and a great entry point for new players. Also, too much Momir!

    50 votes

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    5 comments  ·  Events  ·  Admin →
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  10. K'rrik, Son of Yawgmoth casting bug

    K'rrik, Son of Yawgmoth casting bug With medallion
    Non posso fare nulla, nemmeno cancella.

    4 votes

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    1 comment  ·  Events  ·  Admin →
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  11. Stuck in queue (quick draft & starter decks event)

    After the recent update I cannot play quick draft nor starter decks event, I stuck at "waiting for oponent" screen. I had waited 6 minutes and nothing. I have tried multiple times, I have waited for 3-5 minutes for like 5 times and nothing, no match. Normal constructed find match worms fine.

    7 votes

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    1 comment  ·  Events  ·  Admin →
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  12. Jump In! Challenge. New player won't let me complete

    New player. Completed the 3 Jump In! events for a Jump In token. Won the events, got the card and everything. Was 2/3 for this, won, took the card on the third time same way as the others. Instead of completing the challenge it went back to 1/3. Not sure why.

    15 votes

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    0 comments  ·  Events  ·  Admin →
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  13. Cannot get "Call a Surprise Witness" card style in MKM Story Deck Festival

    I already cleared Festival : MKM Story Deck, but I cannot apply "Call a Surprise Witness" cardstyle.
    I think the reason for this is that the order in which these cards are obtained is set to 0. Is anyone else having the same problem besides me?
    Use device : Android

    10 votes

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    0 comments  ·  Events  ·  Admin →
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  14. starter

    Starter deck duels are not matching and also not timing out and will hang for minutes that never end

    6 votes

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    1 comment  ·  Events  ·  Admin →
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  15. Color challenges completion results in blue spark repeating voice line

    After completing the color challenges (and getting the awarded sleeves) the blue spark appears in the home menu everytime I click on the home menu icon, repeating the voice lines “wow, you’ve beaten all of the color challenges!” Sometimes it stops there and sometimes it continues with the rest of the dialogue and flies to the codex button and disappears. However, the next time I visit the home screen, it’s there again and repeating the voice line. I’m on Iphone 11 IOS 17.1.2. The game is version 2023.32.0.923.1044210. I’ve tried waiting on the home menu for minutes after the spark…

    15 votes

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    2 comments  ·  Events  ·  Admin →
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  16. Cannot find matches.

    As title says, when the update hit, I was in the middle of a Premier Draft Event for MKM. Trying to requeue but have been waiting for almost 30 mins.

    7 votes

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    0 comments  ·  Events  ·  Admin →
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  17. NEW FROG SHOP IS TRASH, MAKE EVENTS FREE, THIS IS NOT MTGO THANKS.

    New frog shop is trash, just make events free, i have to pay to partecipate in an event, it doesn't make sense to lock an event behind a paywall, it's rather frustrating, and predatory in it's execution.

    3 votes

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    1 comment  ·  Events  ·  Admin →
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  18. "Spelunking" packet apparently glitched packet-selection in "Jump In!"

    I selected "Spelunking" as my first packet in a "Jump In!" event. I was on the iOS client. It gave me choices for the second packet, but when I selected "Wandering" it basically gave me the screen below. I say "basically" because the screenshot is from the Mac client, which I opened after I'd closed the app on my phone. When I chose "Jump In!", it said I was in packet-selection, but it gave me this when I tried to resume. It's the same screen as it was on mobile, but it's a different resolution. I can still do anything…

    9 votes

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    4 comments  ·  Events  ·  Admin →
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  19. Can't Enter Midweek Magic: Brawl Builder

    My understanding is that this event is a phantom event. However, I am unable to select a brawl deck for which I don't own copies of cards.

    2 votes

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    3 comments  ·  Events  ·  Admin →
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  20. Major lag and not being able to start the client after shutting it down

    Major lag and not being able to start the client after shutting it down. Resulted in game loss when playing in quick draft

    4 votes

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    1 comment  ·  Events  ·  Admin →
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