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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2405 results found

  1. HATE that midweek magic Alchemy Ladder event affects ranking

    I'm not sure if this was by design or not, but in any case my rank shouldn't be punished for being forced to use a deck I did not create. Midweek Magic should be ENCOURAGING me to try new formats, and the rank change punishment does the exact opposite.

    11 votes

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    7 comments  ·  Events  ·  Admin →
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  2. quick

    Quick draft MKM appears to me as unranked, while quick drafts are always ranked. The rank does not update after each game.

    8 votes

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    0 comments  ·  Events  ·  Admin →
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  3. Bug: "Festival: Murders at Karlov Manor Story" rewards

    On the new Festival: Murders at Karlov Manor Story rewards , the first reward "call a surprise witness" is not rewarded.

    7 votes

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  4. Premier Drafts still not available

    WOE Premier Drafts are still not available despite the Status page saying the issue with them has been resolved

    16 votes

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    5 comments  ·  Events  ·  Admin →
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  5. Lost a draft game without even entering a match...

    So yesterday I've Drafted (it was early in the morning), and I've done Premier Draft for MKM.

    Deck is probably going to do poorly, I'd be surprised to get a win with it, but w/e.

    Completed a daily quest earlier, so I was basically done for the day anyway, but I've tried to get a single match with that deck, queued in with the deck, I saw almost a minute has passed and I was still waiting. Was about to cancel, wasn't really in mood to play anyway, but there was no "Cancel" button. After it passed 1 minute mark…

    3 votes

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    3 comments  ·  Events  ·  Admin →
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  6. starter deck event

    latest starter deck event on 4/18 with the new decks does not provide deck to my decks after winning

    25 votes

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    2 comments  ·  Events  ·  Admin →
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  7. Alchemy is Only Format Available

    In my play options I only have the ability to see alchemy mode. I do not even have the option to unlock all game modes from account menu.

    I can not see standard play, only alchemy. Not really sure what is causing it, I completed the new player experience. I also tried to unlock all modes from the account page in case I forgot anything but there is no option to do that on my account.

    8 votes

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    3 comments  ·  Events  ·  Admin →
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  8. can´t see morph

    I just finished Game 1 of my match in KTK Traditional Draft.
    While sideboarding, I looked at my opponent's morph to see what it was.
    It was not showing me what the morph was.
    Opponent plays a morph.
    I win the game and we go to sideboarding.
    I go to 'Look at battlefield' to see the morph and what it was.
    It did not reveal to me.

    6 votes

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    3 comments  ·  Events  ·  Admin →
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  9. wilds of eldraine

    While in a premier draft of WoE, several picks have cleared as selected cards but did not appear in my deck list. After pack 1, I only had 12 cards. specifically lost a copy of candy grapple and the witch's vanity. These cards did appear in my pool after the draft completed, but were missing from the list during the draft.

    12 votes

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    5 comments  ·  Events  ·  Admin →
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  10. Can't Edit Draft/Sealed Decks

    I there is no button to edit my deck in my AFR quick draft.

    1,430 votes

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    813 comments  ·  Events  ·  Admin →
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  11. quest reward for Jump In event did not payout.

    Hi,

    I was playing the jump in event and completed the quest to receive another jump in token however the quest completed and did not payout the reward.

    Prior to this occurring I had 'completed' (by this I mean won) a match and it did not count towards the quest requirement. I've been robbed twice by this quest...

    Thanks for looking into this matter.

    5 votes

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    0 comments  ·  Events  ·  Admin →
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  12. 10 votes

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    3 comments  ·  Events  ·  Admin →
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  13. Draft

    During Wilds of Eldraine Draft, the server crashed multiple times and I missed my picks. There was no auto pick either. At the end of the draft, the picks that were missed due to the server were not there and left me with an incomplete draft pool. In the picture attached, I did not get to pick my P1P1 and its passed over my selection. The picture shows me on P1P3 with only 1 card in my pool. This happened multiple times during the draft, but I was not able to capture the log quickly enough. I wanted to select…

    12 votes

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    3 comments  ·  Events  ·  Admin →
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  14. Jump In! Not counting my wins.

    I play on Android and ive been trying to finish the "Complete 3 Jump In!" tasks for about 5 days now and I've won about 6 matches and it never counted more than 1.win. And even when it does, it goes away if I do anything else. Whether it be closing the app, playing a different mode, or just visiting the shop. Is there a way to bypass this so I can finish more quests and get more rewards? I'm still kind of new to MTG and would like to progress further.

    4 votes

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    1 comment  ·  Events  ·  Admin →
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  15. won game but counted as loss

    I was queueing for MKM premier draft at a record of 4-2 at about 11:30 EST on March 1st. The loading screen said "waiting for opponent.." for more than a minute so I hit cancel. The game queue cancelled as normal and I was able to queue up again normally. However when I won my next game and was presented with the typical victory screen, it counted the game as a loss and showed me at 4-3 in my draft overview. I was forced to finish my draft at a 4-3 record instead of being able to continue at 5-2…

    3 votes

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    1 comment  ·  Events  ·  Admin →
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  16. Missing rewards for Midweek Magic Alchemy Ladder Event

    Hello,
    I played the event and won two games, but the reward sceen stayed blank, no cards (and no gems?) were rewarded. I had to click few times on continue in order to continue.
    Also in the collection view, there were no new rare cards marked as newly added. (Not sure about gems)

    6 votes

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    4 comments  ·  Events  ·  Admin →
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  17. 8 votes

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    4 comments  ·  Events  ·  Admin →
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  18. draft loss after I failed to enter the game

    I just loss two draft game. And I start anothor draft game. But I failed to enter the game. I was stucked still in the entering page and time runs then. So I canceled this game but received a loss strangely. Thanks to the ******* system and ******* MKM set made me lost 3 times without win any game. I have played magic for 8 years and MTGA for 4 years. But now I lost confidence in this game. I hope to return my premier draft entrance fee.

    3 votes

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    1 comment  ·  Events  ·  Admin →
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  19. during premier draft client suddenly is unable to be interacted with and begins to run out the clock.

    I joined this premier draft using a draft token I purchased with coins a few days ago and used it. In two out of three of my games I have gotten the same error: the game suddenly has a connection issue pop-up that disappears and after I am unable to play my cards or move to the next step and the clock just slowly runs out. If I disconnect and try to reload it counts as a game loss.

    2 votes

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    3 comments  ·  Events  ·  Admin →
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  20. Draft loss bug

    Twice I have experienced a bug where I was given a loss during a draft when I should not have. First during a premier draft I lost a match and it gave me two losses instead of just one. Second during a quick draft I was given a loss after winning a match. Very frustrating as it cut both those drafts short for me which is a loss of valuable resources as a player

    3 votes

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    1 comment  ·  Events  ·  Admin →
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