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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2588 results found

  1. Outlaws Draft Crashed my iPhone

    Playing on my iPhone loaded into a draft. Internet is consistent. Kicked in the middle of pack 1, told me I was unable to make the draft pick, asked me to reconnect, and now all I am getting is a black screen. Even after closing the app and reopening. Am I out 1500 gems due to drafting a pile?

    3 votes

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    2 comments  ·  Events  ·  Admin →
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  2. Erro em evento premier draft

    Durante um Premier draft por volta das 3h na madrugada de sexta para sábado o jogo fechou em duas partidas, me custando a vitória no evento, a internet estava ótima e o sistema do celular atende completamente os requisitos do jogo

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  3. quick

    Quick draft MKM appears to me as unranked, while quick drafts are always ranked. The rank does not update after each game.

    8 votes

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    0 comments  ·  Events  ·  Admin →
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  4. Kami of Jealous Thirst doesn't see cards drawn with Necrodominance. I would like a refund on my draft.

    I drew two extra cards with Necrodominance and was not allowed to use my Kami of Jealous thirst at the end of turn. This is bugged.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  5. Unable to click a creature

    An opponent plays a creature that I was unable to click, to block, to destroy, just can't click it... (the 4/3 black creature on the picture....

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  6. Network Error after Update

    Customer unable to login after the recent update. Showing Network Error.

    5 votes

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    0 comments  ·  Events  ·  Admin →
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  7. Rank badges not displaying during Premier Draft: Outlaws of Thunder Junction gameplay

    While playing in a Premier Draft: Outlaws of Thunder Junction, neither my nor my opponents rank badges were displayed, either during the vs. screen right before the match starts or during the match itself. When I checked my profile after the draft had concluded, I had gained rank for the draft matches correctly, so it appears to simply be a visual bug.

    4 votes

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    1 comment  ·  Events  ·  Admin →
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  8. Game loss during OTJ draft

    Playing OTJ draft, opponent dead on board. I cast a spell during my main phase and the screen turns into the game-loss screen. Gives me a record of 6-2 instead of 7-2, affecting my prize support for an event I bought into using gems.

    4 votes

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    1 comment  ·  Events  ·  Admin →
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  9. Starter Deck duel and other events cannot connect games.

    It will never find a game. Other events, like Jump In are experiencing the same problem.

    4 votes

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    1 comment  ·  Events  ·  Admin →
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  10. quick draft

    Não consigo achar uma partida no draft rápido de cavernas de ixalian, aconteceu após a atualização do novo set dos fora da lei, fica procurando mas não acha nenhum oponente, detalhe que eu consigo jogar ranked standard normalmente, só o quick draft que está assim

    5 votes

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    0 comments  ·  Events  ·  Admin →
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  11. Jump In! says "claim" but won't let me claim anything or play

    I click on the "claim" button, and am trying to claim my card and build a new deck for Jump In! but it just says "waiting for server" and won't let me do anything

    5 votes

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    0 comments  ·  Events  ·  Admin →
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  12. Can't join events

    Since mh3 update i've been unable to join any draft/limited event. Also the screen and a lot of sleeves appear all dark, making difficult to see.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  13. Bug: "Festival: Murders at Karlov Manor Story" rewards

    On the new Festival: Murders at Karlov Manor Story rewards , the first reward "call a surprise witness" is not rewarded.

    7 votes

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    0 comments  ·  Events  ·  Admin →
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  14. draft

    While drafting, for a reason that I am unsure about, cards appeared scrambled or were invisible when a pack was passed to me. I was unable to make an informed choice because of this bug and would appreciate a refund for the draft. Picture attached.

    Thank you!

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  15. Premium draft matchmaking

    How does this happen? Matches up from platinum 4 against #23 in the magic universe. I understand it can be anyone anytime, but dang am I outmatched. Didn’t help I was handed a mulligan hand.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  16. Unable to add crystal grotto to the draft deck

    In the recent quick draft for Dominaria United it doesn’t allow me to add the crystal grotto card to the deck, but shows the extended card version

    2 votes

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    2 comments  ·  Events  ·  Admin →
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  17. No access to events (Standard; limited; sealed ...)

    No possibility access to events, I can play only Standard ranked or standard play...)

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  18. Premier Drafts still not available

    WOE Premier Drafts are still not available despite the Status page saying the issue with them has been resolved

    16 votes

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    5 comments  ·  Events  ·  Admin →
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  19. frozen/disconnection draft

    During my MH3 premier draft, I lost picks between the end of second pack and beginning of the third one. The game kicked me out trying to reconect to the server, however I did not have any internet problems.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  20. omo

    Omo, Queen of Vesuva has multiple game-breaking (or should it be rule-breaking?) bugs. A previous poster noted that Omo should allow lands to tap for colorless, being that they are wastes, but furthermore winter moon should prevent a player from untapping more than one nonbasic land and though omo does make lands basic they are also made nonbasic (a land can be both basic and nonbasic at once) meaning that winter moon should prevent an opponent's everything'd lands un-untappable, but they untap nonetheless. I just lost a MH3 draft because Omo came up on my second or third pick after…

    1 vote

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    2 comments  ·  Events  ·  Admin →
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