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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2491 results found

  1. Teilnahme am Event nicht möglich.

    Dieser Fehler ist wohl nicht neu und tritt offensichtlich immer wieder nach größeren Updates / Event changes auf.

    Bekommt ihr das auch mal in den Griff? (Und DAFÜR wollt ihr ernsthaft GELD?)

    1 vote

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  2. Midweek magic cosmetic did not give anything

    For the third reward in this week's "Midweek Magic" event, it showed I received "Seer of Stolen Sight" card style which does not have any cosmetics associated with it.

    1 vote

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  3. Bug

    I was complete daily quest today many times and earn gold for daily quest about 3-4 times because quest timer don’t refresh when quest dealt (attack with 30 creatures)

    1 vote

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  4. midweek

    At my account the midweek magic dont shown. Or come it this week later?

    2 votes

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  5. illegal creature

    I was playing in a traditional draft of Phyrexia: All will be one. My opponent had Sheoldred, the Apocolypse. And was able to play him in all 3 games. Which basically won him this matchup. My question is, how the heck does he get a card from Dominaria United in a Phyrexia draft? Not cool.

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  6. Failed to load cube game

    Game froze due to connection problém, forcing a restart. When i restarted the app, the game stuck on loading screen. I would like a reimbursement for the event.

    1 vote

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  7. Everything stuck, black loading screens

    At 2005 i couldnt see any cards and same for my opponent i guess. At 2010 my opponent exploded and got stuck in a black loading screen. Was not enjouing that.

    2 votes

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  8. Actions were delayed by minutes when my connection had a high ping in the hundreds of ms

    Something is seriously wrong with the net code of the game.

    My internet IS having issues, I'm getting ping spikes nearing a scond, sometimes up to 2 seconds!

    But the game is delaying my actions by minutes and bugging out in the process.

    At one point I had an instant constantly showing on the stack, even well past the turn it was played on. Often I had the timer rope going back, even though the button said "opponent's turn". These bugs aren't a big deal, but the net code having minutes long delays IS a big deal, as it lost…

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  9. Alchemy DMU premier draft prematurely terminated

    I was two matches into the new draft event and when I returned to the app it had ended the event and granted me the rewards for my wins so far. The premier draft is now no longer available. I would like an explanation and a refund.

    6 votes

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  10. One traditional Draft bug: wild sheoldred has appeared

    during a phyrexia all will be a one draft i got sheoderd am not sure if it is a feature or not.

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  11. 1 vote

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  12. All will be one draft contained New Capenna card in rare slot

    Played a premier draft of All will be one. But the rare slot in pack 1 pick 1 contained a rare from New Capenna (the red Praetor).

    1. I paid to play a All will be one draft. And paid to draft cards from that set, especially rares.
    2. I thought this was a return of a previous bug where cards you draft appear as a different card until you finish the draft, so I was unsure as to what card I actually had until I finished the draft and reset the MTGA client.
    1 vote

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    1 comment  ·  Events  ·  Admin →
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  13. double sided land don´t get to choose

    I went to put a land into play with Golos but it wouldn't let me choose what side of the land to put into play. Thus giving me the wrong color land and screwing me over.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  14. Game Slow and Freezes

    Ever since the last update, my game is constantly slow and freezes once I try to queue an event. Everything is so slow, the animations take forever, EX. just trying to move my cursor across the screen takes so long. And when I can finally hit the "Play" button, the game freezes and crashes. I started experiencing this last weekend, when I tried to play in the qualifier play-in. Much to my dismay, I couldn't play my games bc of this issue. I was able to log-in on mobile, but that is not the preferred way to compete, didn't do…

    6 votes

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    1 comment  ·  Events  ·  Admin →
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  15. ONE sealed bug - opened DMU card

    Opened a Sheoldred the Apocalypse during a ONE sealed event. A little peeved as I have 4 copies and I entered to get cards from the new set. Surprised my opponents though.

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  16. Bug

    I´m playing Phyrexia All Be One Premier draft and my opponet cast `` Jin-Gitaxias, Progress Tyrant´´. A card obviously from another collection, Kamigawa: Neon Dinasty.

    1 vote

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  17. Lost a game in Cube without playing

    I was playing the cube and after i 've finished drafting, i started the cube with a loss already. Would like to get a gems refund if possible, thanks.

    1 vote

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  18. Unable to use cards outside my collection in weekly historic singleton all-access

    I am unable to enter the Historic Singleton All Access with a deck using cards outside my collection, even though the event description says decks can include cards outside my collection. When I try to select my deck there is a "!" symbol in a triangle, and mouseover tells me all the cards I'm missing to complete the deck. The deck is set to the historic singleton format and contains no errors that any cards are invalid in the format.

    Here is My Decklist:

    Deck
    1 Deathbonnet Sprout (MID) 181
    1 Forest (ONE) 276
    1 Hopeful Initiate (VOW) 20
    1…

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  19. Necrogen Communion not returning card if it is owned by opponent

    I used Blue Sun's Twilight to steal an opponent's creature. I put Necrogen Communion on the creature. When the creature died it was not returned to me.

    2 votes

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  20. Problem getting in

    I was playing the tinkerer's event, payed with GEMS when my opponent cast conclave tribunal, the clock timer ran out and nothing, no interaction, I left the game and came back in, couldn't log in for 3 times in a row, kept getting messages.

    1 vote

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