MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. I completed set mastery level 80 but I don't have my pets

    I don't have my bolt hound or peaceful pup

    4 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. Client crashes upon entering store or starting a match

    The client is crashing upon entering the store or starting a match. I've attempted to reinstall but the problem remains. This has been happening since the last update. Client version is 1.1501.1.3348 (33.48.838913)

    I've attached my logs, system specs, and video of it crashing when entering store

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. I did not receive my mythic card from lvl 29 reward

    I fulfilled the quest requirement to unlock my lvl 29 mastery pass but i did not received my reward (mythic card) I do have the season pass

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. Core Mastery Level 85 - where is Level 80 "peaceful Pup"

    I am currently Level 84 on the Core Mastery Set.

    I did not receive the "Peaceful Pup" at Leveel 80.

    Why not? It was my sole purpose in purchasing Set Mastery.

    And Why didn't the Set Matery not get completed? I am two "orbs" short.

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. Store Sale (money gone, card missing)

    I bought a card a few minutes ago (resonant rider). It was on sale. I paid 1500 gold for it, but it never appeared in my deck. I still only have 3 of those cards.
    My money is gone, but my card is not there... I just realised that this is a cosmetic skin, but I didn't want a skin. Could I have a refund please?

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. cannot enter store

    After the 11/19/20 update, I cannot enter the store page. When I click "store", the client turns black and then just crashes.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. Kaldheim Pre-Order not Marked "Purchased"

    I purchased both Kaldheim pre-order bundles, but only the Booster bundle is marked as purchased in the store. Both show up under the "Packs" tab though, and I've been granted the cosmetic items for both, as well as the Pet for purchasing both.

    The only issue is that the mastery bundle isn't marked as purchased.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Narset sleeves

    Please let me buy the Narset Japanese alternate art planes walker sleeves. Thank you.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. Outline of Kaya sleeve visible in the background when selecting the Niko pre-order package in the store

    When you go to the "Featured" section and select the Niko Play Bundle then you will see a ghostly outline of the Kaldheim Kaya sleeve in the background (see attached screenshot to see what I mean).

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Bug da copia extra

    Acabei de criar do zero um deck apenas com castas de ikoria, mesmo tento 4 copias de uma carta (exemplo Raposa Florescente) ainda continua vindo mais copias da Raposa Florescente nos boosters , isso ocorre com qualquer carta que eu tenha criado 4 copias antes de abrir um novo boosters

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Game freezes when opening the store.

    For the last 3 days the game freezes when I try to go to the store. It started right after I purchased Gems.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. No me carga la Tienda

    Desde hace 2 días, cuando pulso en la pestaña de Tienda se queda cargando hasta que pasa un rato muy largo y me dice que hubo un error. Al final nunca carga. Pero en casa hay otra persona que juega en el mismo ordenador que yo, con otra cuenta de Magic Arena, y a ella si le carga.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. ストアにアクセスできない

    ゲームは起動するが、ストアにアクセスすることができません。
    プロフィール、デッキ、プレイなど、ストア以外にはアクセスできます。
    ストアにアクセスしようとクリックすると「サーバーの応答を待っています」の画面から進みません。この現象は日本時間の11/17日の23時頃には確認済みです。

    spec
    OS:windows10 home edition
    CPU:AMD ryzen7 2700 3.2GHz
    RAM:16GB
    video card:NVIDIA Geforce RTX2060

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. 2021 welcome bundle

    Not sure why, but I get " Store Error Unknown Error" when clicking on the deal. 5 packs and 2500 Gems for $5. I can click on everything else and it takes me to the checkout, but just not for this bundle.

    4 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Store>Change Payment is just a white panel

    Hi there,

    as I set the firewall to block everything that isn't on its white list, I only get a white panel when trying to change the payment method.
    (I have .net 4.7.2/4.8 installed so the FAQ doesn't help with this.)

    I don't know how you open that panel, but I guess instead of calling the default browser as you should you instead call Edge, like so many other big companies?
    My suggestion is: call the default browser instead, as it will be in the firewall's white list connections will not be blocked and there won't be a white panel…

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. Daily Deals

    Daily deals almost never loads in my shop. There is a deal for 500 gems today and I can't get it because if I click daily deals, the screen flashes for a brief second then remains on the main screen of the shop. I see this problem plenty while looking through other people's tickets but since nothing has been done about it, I guess I'll add another ticket on top to show you the population size of people unable to use your store.

    5 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. 5th copy

    Opening a booster of Eldraine, recieved a 5th Alseid of Life's Bounty instead of an Uncommon token card. Can be shown that four copies were in my inventory prior to the purchase

    6 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Missing wildcard

    If you get a mythic wildcard from opening the required amount of packs, and at the same time, your rare/mythic slot in the pack is also a mythic wildcard, only one mythic wildcard is added to your inventory. That's a very ****** situation for the user to experience

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Mastery page thext bug

    The mastery page has for several days now, displayed the text about the next set and previous set and so on, but the names fo the sets are still displayed as {previousset}{nextset} placeholders, someone's been sleeping on the job.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. Missing draft token

    I bought a chip to enter a draft and now it's gone. I didn't use it. I would like it back or a refund please

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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