MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Missing purchased cards

    I purchased the artifact lands using gems and they are not in my inventory. I just wasted $15

    2 votes

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  2. Bug - can’t play the app “Asset Erorr”

    Hey I can’t launch the app in both my IPhone (13 pro OS 15.4.1) nor on my iPad (also 15.4.1). The problem is “Assent Error detected “.
    I deleted and reinstalled few times -didn’t work.
    Also with VPN - didn’t work.
    Can’t play , very very frustrating .
    Please assist

    7 votes

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  3. 17.12.2021- Purchased Daily Deal Cards Not Showing Up

    Hello Wizards! I purchased 3 cards in the daily deal today, and they not show up in my card list, even the money was spent. Please solve this issue

    12 votes

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    6 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

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  4. I bought one of the daily deal cards call voice of the blessed and now I can not find it.

    I bought one of the daily deal cards call voice of the blessed and now I can not find it.

    3 votes

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  5. Packs Contained One Card Each, Missing the Rest

    I just cashed in 3000 coins for 3 regular Dominaria United packs and went to go open them. The first pack opened normally, displaying all the cards on the screen. I still had two packs left to open, but when I clicked on the next pack it just showed me two rare cards at the same time, already revealed, and no other cards in the pack, and apparently that action consumed BOTH of my packs. I'm not seeing any other cards in my collection that could have been the undisplayed cards from those incomplete packs.

    1 vote

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  6. Give me my alt art emperor i grinded all night for please

    I grinded all night for the 2k coins for the wandering emperor card style and 2 months later I still have nothing but regular emperors in my deck.

    1 vote

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  7. Wildcards in the season pass

    All of my wildcard rewards have not been awarded to me throughout the recent most battlepass, I've lost out on like 3 or 4 mythic wildcards and a couple of common and uncommon wildcards. This is very annoying and also causing my progress on my deck to be paused.

    1 vote

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  8. Mythic Pack without mythic card

    Hello Wizard
    I paid for 1 Dominaria United Mythic Pack but I didn't receive any Mythic card (i receive 1 rare wildcard).

    2 votes

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  9. Alchemy Horizons Pre order bundle with Wyll is not showing up in the store

    There is supposed to be 2 pre order bundles but only one is showing up… the Wyll bundle isn’t there. I would like to buy both.

    3 votes

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  10. Store ate my gems

    Bought Aetherworks Marvels with gems and it isn't in my library

    1 vote

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  11. Mythic Bootser Pack not Giving Mythic

    Paid for Mythic rare pack, did not get a mythic rare card

    6 votes

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  12. mythic rare booster pack gives rare wildcard

    I purchased a mythic rare booster pack and received a rare wild card. When contacting support about it I was told that this does happen but they will not refund the 1300 coins or give me another pack. If you were to buy a product anywhere else and it was a lower spec, you would not be told to just deal with it. Sort it out and reimburse the players effected by this bug.

    2 votes

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  13. Rare Wildcards in Mythic packs

    You should stop putting rare wild cards in mythic packs. Your advertising is misleading claiming the packs to be Mythic, and make no mention in the game client that it is possible to get a non-mythic card in the pack

    3 votes

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  14. No Jump In Tokens in Mastery pass

    I cannot see the advertised Jump In Token rewards in mastery pass, only the extra boosters/IRCs.

    They be added to our collection at a what levels?

    2 votes

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  15. Can't open packs

    Was opening packs and now my pack screen shows the following:

    Tried restarting client to no avail.

    1 vote

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  16. Bug store related

    A purchased card can not be found in the collection, however the gold has been taken

    1 vote

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  17. Regional Price

    Hello dear wizards, I am a humble player living in Turkey, There are many Magic lovers here, so many people want to buy card packs but it pains us because it is US dollar, many company adjusted their platform for regional price (Steam, Uplay, EA, and Blizzard also) I ask you please consider this, 99 USD is almost half of minumum wage here. I want to buy some stuff and support you also.

    Have a nice day

    2 votes

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  18. Could not find voucher for lookup

    I redeemed a Baldur's Gate Prerelease code in the MtG Arena Store today. It said that it was successful. But nothing appeared. Also, the Packs tab is lit up, but no packs are being displayed. I looked in the Player.log file and saw these two lines:
    Could not find voucher for lookup: VoucherCLBPreReleasePacks
    Store display for voucher "0acc98d6-ea71-4ec4-8c0c-d53992f753fb" missing!

    3 votes

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  19. Shop

    Hello, i buy for 3000 gold the alternative art of Rootbound Crag, Glacial Fortress, Drowned Catacomb, Sunpetal Groove and Dragonskull Summit from the store and after take me the gold i search them and i don't have them. I don't see them in the store again after that day. Please solve this problem. Thank you

    1 vote

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  20. Trade in System

    Please make some way to trade in cards for wild cards. I’ve spent a couple hundred dollars on this game and can hardly finish a deck. It’s very difficult to get the cards you want because there are very few rewards for you to earn… so then I fall into the trap and buy gems. As a new player, I’ve made a lot of mistakes. Please come up with some kind of way to trade. I don’t care if it’s only rare! Or even if you have to trade in 5 or for just 1 wild! At least that’s a…

    6 votes

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