MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. BORROWEDTIME

    I redeemed the BORROWEDTIME code in the store and the successfully redeemed message appeared but I did not recieved the 4000 xp. When i tried to redeemed again it said the code was already redeemed.

    11 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. iOS cards not loading, opened packs are wasted.

    Preordered card pack for Crimson Vow are not loading. I opened 1 pack and all cards were “errors” including my preordered Bride card. No new cards were added to my collection. Also the Mastery page has debug text string on it.

    6 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. iOS App Allowing me to open bugged Crimson Vow Pre-order packs

    Opened up Arena on my iPad and saw that my pre-order packs were available to open. Opened up x10 and it is not alright. Restarted the app, opened x10 again and same bad results. Checked when the Crimson Vow actually releases and the packs should not be available to open.

    6 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. welcome bundle

    welcome bundle went missing after double checking the card used for transaction.

    How to reproduce the bug:
    1. Buy bundle
    2. Choose which card
    3. Leave payment UI
    4. Bundle was not there anymore.

    Please return. I wanna buy.

    10 votes

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    4 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. 12 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Welcome bundle missing

    I noticed that the welcome bundle disappeared from my store. I understand this is a bug rather than an expiration, because I've read nobody discussing welcome bundle expiration.

    I'd love to buy that bundle, could you please make it available again? Thanks!

    9 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. Midnight Hunt Mastery pass Not giving rewards (9/19/2021)

    The Midnight Hunt Mastery Pass has not given me two levels of rewards now. Please fix it because I will not keep playing arena if a bug is going to cheat me out of those rewards.

    8 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Quality of life suggestion

    Just let me buy 10 packs at once. I'm not even asking for a discount, i'll pay 10k gold. I just don't want to click 30 times (at different screen locations) to buy 10 packs.

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. Nyx land buying issue

    Hi,
    The Nyx land are available again, it's great.
    But I encountered an issues that makes me unable to buy one of them.

    A few month ago, by mistake I bought the foild art version of the Nyx Plains without having the actual card.

    And now, the nyx land are sold as bundle with the foiled art and the card. So I was able to buy every one except the plains as the fact that I own the foiled version prevent me from buying the bundle. This means it's impossible for me to own the Nyx Plains.

    Is there a…

    10 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. マスタリーパスの報酬が受け取れない

    本日マスタリーパスを購入しましたが、一部報酬が受け取れません。
    対人ドラフト参加券が増えておりません。
    今所持しているドラフト券はストリクスヘイブンのマスタリー報酬で受け取った物です。
    iOSでプレイ、マスタリーパスを購入したのは本日の
    午前中です。
    対応宜しくお願いします。

    12 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. CODE "BORROWEDTIME" IS NOT WORK

    Im enterd CODE "BORROWEDTIME" and displayed SUCCESS.After this I confirmed my mastery and EXP is not advanced.
    plz reserch this issue plz

    10 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Beholder Pet not appearing in game. (mobile)

    I play Magic the Gathering on mobile and PC. I have noticed that the beholder pet shows up on PC but not on mobile. I might be missing something but I can see other players pets as well. I have tried toggling off and on the pet, but to no avail. This might be a bug or just a simple fix. Thanks

    10 votes

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    6 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Welcome bundle

    I just started playing, and people told me there is a welcome bundle with gems for $5, but this didn't show up in my account. I want to purchase it, but it's not there.

    8 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. Draft Token not received

    When buying de Mastery Pass after de update I did recieved everything unless de Draft Token.

    9 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. No free token from mastery pass

    I just bought the mastery pass after the update. I already had a free token in my account. I still have only one token. Can you have a look please?

    9 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. Make the Welcome Bundle a monthly option

    Could you make the Welcome Bundle (or something similar) a monthly option instead of a once-in-a-lifetime-oppotunity?
    The current Gem prices are ridiculous, but the Welcome Bundle was very fairly priced and I would gladly buy it once in a while. And I guess, I'm not the only one.

    2 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Unable to login "attach fails to drop other attach" and "timeout

    Unable to login today due to these errors but the servers all appear to be up on the check status page. Also now a spinning white rectangle saying "waiting for server"

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. CODE "BORROWEDTIME" IS NOT WORK

    Im enterd CODE "BORROWEDTIME" and displayed SUCCESS.After this I confirmed my mastery and EXP is not advanced.
    plz reserch this issue plz

    9 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Redeem not working

    I tried to redeem both BORROWEDTIME and PLAYMID. Neither code awarded me with the rewards advertised and the game now says they are redeemed.

    9 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. Welcome bundle missing

    I haven't bought anything from the store yet.
    But the welcome bundle has disappeared from the store.

    1.Go to store
    2.Welcome Bundle Missing

    8 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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