MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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302 results found
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No Daily Deals displayed
For me there are no daily deals displayed in the store. I was already wondering about there being none. However, as this is the second day I have now checked reddit to see if there is any discussion on the topic. Turns out: there are daily deals, they are just not displayed for me in my store.
38 votes -
Gems without full collection
I bought 45 packs and opened 48 packs from Through the Omenpaths. I received a single gem even though my set is not complete.
4 votes -
Bugged Mastery Pass (Reward NOT received)
Reached level 20 on Duskmourn Mastery pass and didn't receive the corresponding reward (2000 gold). I have previously 2650 gold from daily quests and should be at 4650 gold after complete level 20
30 votes -
Egg Reward
When I open the game, it recommends opening the end-of-season egg. I open it and get nothing. Please check that it's working properly.
6 votes -
Egg Reward
When I open the game, it recommends opening the end-of-season egg. I open it and get nothing. Please check that it's working properly.
6 votes -
No fleem after opening 10 packs of through the Omenpaths
During the promotion's time I opened 10 store bought packs of Through the Omenpaths and have yet to receive my Fleem rewards.
4 votes -
account issue
I had preordered omenpaths mastery pass and i did not receive fleem cosmetics. I ordered before the announcement. Would you please check, thank you.
4 votes -
Mythic Pack
I just purchased a Mythic pack for Tarkir Dragonstorm, however I received a Rare Wildcard, No Mythic... I thought a Mythic pack guarenteed a Mythic? Is there a chance for the Mythic pack to not contain mythic?
8 votes -
Missing FF basic land card arts after update
After purchasing all the Final Fantasy basic land card arts in the store on June 16, 2025, the following day there was a update on June 17, 2025. From this update, basically half of the previously purchased card art bundles have been removed from my account. I have tried everything I can legally to try and fix it. I have contacted customer service, they pointed me here. I honestly just want what I purchased, without having to pay more.
4 votes -
プレオーダーが2回受け取れてしまいました
前提として、スマートフォンを2つ普段遣いしています。
1つ目のスマートフォンでアプリを起動、プレオーダーをいつも通り受け取り(1回目)
明日になってから2つ目のスマートフォンでアプリを起動したところ、見慣れないメールが3つあり、開いたところプレオーダーが添付されており、受け取れてしまいました。(2回目)
1回目のプレオーダーは全て開封済みで、反映されているためバグだと判断いたしました。
対処をお願いします。4 votes -
did not receive preorder
i have no mastery pass.
Transaction number1788882201
3 votes -
receiving rewards twice
Greetings. I have pre-ordered the Through the Omenpaths edition and have received my rewards. However after i opened the 50 pack and 5 gold packs I received in game mail that I havent claimed them and now i have another batch with 50 new packs and 5 gold packs. Basically I have received the pre-order twice and that is the bug im reporting. How do we proceed further? Thank you again in advance for the help
3 votes -
Got 20 gems reward instead of a rare card of Edge of Eternities: Stellar Sights (EOS) in a EOS booster , despite I own few.
I got 20 gems reward instead of a rare card of Edge of Eternities: Stellar Sights (EOS) when opening a a EOS booster , despite I own few.
see the screenshots of the opening booster and my collection of stellar sights.3 votes -
YEOE Packs Not Giving YEOE
Purchased YEOE packs from the store and I'm not receiving YEOE cards in them, what gives? It's really disappointing to save up gold for so long only to not get the cards you want.
3 votes -
Opening Gems in Packs without having the full set
Hello, I just bought 45 packs, and opened 48 packs for Through the Omenpaths. I received a single gem even though I had no other cards from this set. I'm still missing most of the Rare cards in the set.
3 votes -
area anthology 3 missing cards
The Arena Anthology 3 is missing cards after I bought it. This is the same thing that happened on the last set of Anthologies.
Missing Cards
Staff of the Storyteller
Miscalculation
Dauthi Voidwalker
Necromancy
Chain Lightning
Crop Rotation
Exploration
Noble Hierarch
Fallen Shinobi
Umezawa's Jitte
Batterskull
Memory Jar3 votes -
1 vote
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Buying cards for gold - buys nothing
I bought some set of 5 cards many times, using gold, not $. And any time i would never saw them available for my deck. Have to craft them to use. What is the purpose of using the store if i have to use crafting tokens?
Attaching the recent example. Wth?1 vote -
Companions Screen crashes game
When opening the companions section of the store, the app crashes on my galaxy s24 ultra. This also includes when trying to select an already owned, new companion for any deck.
2 votes -
did not receive golden pack
I did not receive a golden pack after purchasing 10 Lord of The Rings Alchemy packs.
1 vote
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