MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. CODE "BORROWEDTIME" IS NOT WORK

    Im enterd CODE "BORROWEDTIME" and displayed SUCCESS.After this I confirmed my mastery and EXP is not advanced.
    plz reserch this issue plz

    10 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. BORROWEDTIME

    I redeemed the BORROWEDTIME code in the store and the successfully redeemed message appeared but I did not recieved the 4000 xp. When i tried to redeemed again it said the code was already redeemed.

    10 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. [BUG] Reward player draft token doesn't added

    1. MTG Arena on MacOS.
    2. Profile: kaftee#21279
    3. Yesterday bought Mastery pass for 3400$
    4. 67 level already achieved

    Actual result:
    Reward player draft token doesn't added

    Expected result:
    Reward player draft token should be added as 15+ level achieved

    8 votes

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. Welcome bundle

    I just started playing, and people told me there is a welcome bundle with gems for $5, but this didn't show up in my account. I want to purchase it, but it's not there.

    8 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. Draft Token not received

    When buying de Mastery Pass after de update I did recieved everything unless de Draft Token.

    9 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. No free token from mastery pass

    I just bought the mastery pass after the update. I already had a free token in my account. I still have only one token. Can you have a look please?

    9 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. マスタリーパスの報酬が受け取れない

    本日マスタリーパスを購入しましたが、一部報酬が受け取れません。
    対人ドラフト参加券が増えておりません。
    今所持しているドラフト券はストリクスヘイブンのマスタリー報酬で受け取った物です。
    iOSでプレイ、マスタリーパスを購入したのは本日の
    午前中です。
    対応宜しくお願いします。

    11 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Beholder Pet not appearing in game. (mobile)

    I play Magic the Gathering on mobile and PC. I have noticed that the beholder pet shows up on PC but not on mobile. I might be missing something but I can see other players pets as well. I have tried toggling off and on the pet, but to no avail. This might be a bug or just a simple fix. Thanks

    10 votes

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    5 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. CODE "BORROWEDTIME" IS NOT WORK

    Im enterd CODE "BORROWEDTIME" and displayed SUCCESS.After this I confirmed my mastery and EXP is not advanced.
    plz reserch this issue plz

    9 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Redeem not working

    I tried to redeem both BORROWEDTIME and PLAYMID. Neither code awarded me with the rewards advertised and the game now says they are redeemed.

    9 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Purchased Welcome Bundle and received incorrect packs

    Upon purchasing the Welcome Bundle today through my iPhone 12 Mini (iOS), I did not receive the expected packs but instead Core 2021. I opened one before realising that this was the set that is about to rotate and not the correct set of packs. What can I do to get the correct packs?

    6 votes

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    4 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Nyx land buying issue

    Hi,
    The Nyx land are available again, it's great.
    But I encountered an issues that makes me unable to buy one of them.

    A few month ago, by mistake I bought the foild art version of the Nyx Plains without having the actual card.

    And now, the nyx land are sold as bundle with the foiled art and the card. So I was able to buy every one except the plains as the fact that I own the foiled version prevent me from buying the bundle. This means it's impossible for me to own the Nyx Plains.

    Is there a…

    9 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Draft Token not awarded after unlocking Mastery Pass

    I unlocked mastery pass using my gems, but I did not received the Draft Token - in the level track its marked with a check as if it was awarded but I don't have it/ can't use it when signing up for a draft.

    9 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. PlayMID code didn't work.

    I entered code PlayMID but didn't receive any packs. Please fix.

    5 votes

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. CODE "BORROWEDTIME" IS NOT WORK

    Im entered CODE "BORROWEDTIME" and displayed SUCCESS.After this I confirmed my mastery and EXP is not advanced.
    plz reserch this issue plz

    8 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. Player Draft Token not awarded

    • Bought the "Adventures in the Forgotten Realms" mastery pass
    • Went to Premier Draft Forgotten Realms to start a draft
    • There was no option to use the Token
    • Went to Quick Draft Forgotten Realms to see if its a different kind of token and it works there (it obviously didn't)
    • Restarted client thinking it would appear after a restart (it did not)
    • Thought I would get prompted to use the draft token if trying to start the premier draft using Coins/Gems
    • Draft, obviously, just started using the Gold
    • During the first match connection was lost to the server and was prompted…
    7 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Can't purchase the gold for gold or gems in the store or any cosmetics on daily deals in featured

    The store has been giving an error when trying to purchase things in the featured section of the store for gold for gold or gems and the cosmetics which i wanted to buy the Japanese art style for Agonizing Remorse and get the 550 gold with the 10 gems deal.

    4 votes

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    5 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. promo codes not working

    9/16/21 I attempted to use both promo codes PLAYMID and BORROWEDTIME today, it said I had successfully entered the codes, but after a long stall on "waiting on server" nothing happened, neither code gave me anything and if I try to enter them again it says the account has already used them. This seems to be a bug maybe due to the server issues they are having today, super long loading times and a ton of "waiting on server" screens for minutes on end. When this issue is fixed will I be able to get the promos at that point?…

    5 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. CODE "BORROWEDTIME" IS NOT WORK

    Im entered CODE "BORROWEDTIME" and displayed SUCCESS.After this I confirmed my mastery and EXP is not advanced.
    plz reserch this issue plz

    7 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. Draft Token not awarded after unlocking Mastery Pass

    I unlocked mastery pass using my gems, but I did not received the Draft Token - in the level track its marked with a check as if it was awarded but I don't have it/ can't use it when signing up for a draft.

    7 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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