MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. 931 votes

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    572 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. 95 votes

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    43 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. New innistrad codes: PLAYMID & BORROWEDTIME dont work

    I redeemed the BORROWEDTIME code and the PLAYMID code on my account, and it successfully redeemed, but I did not receive the 4000 XP and the 3 packs I was supposed to. I tried to redeem it again to get the rewards and it said it was already redeemed. Please help.

    32 votes

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    15 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. BORROWEDTIME Code Not Working

    I redeemed the BORROWEDTIME code on my account, and it successfully redeemed, but I did not receive the 4000 XP I was supposed to. I tried to redeem it again to get the 4000 XP and it said it was already redeemed. I still don't have the 4000 XP. Please help.

    28 votes

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    11 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. PLAYMID code redeem bug

    I've inserted the code but then I had to wait indefinitely for the server ( I had "waiting for the server" for quite sme time). When it got back to me no packs were added to my collection.
    I tried to close the game and reopen it with no avail. Now the store says "code already redeemed" but I haven't got the packs.
    Could you please give me those packs. Thank you very much

    21 votes

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    8 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Nyx land bundle issue

    Been waiting months for the Nyx lands and now that they're finally back I'm trying to buy the bundles in the store but no prices or buttons are showing up that allow me to buy them.

    Months ago I bought the foil art style but I don't have the lands themselves so I assume that's causing the bug? I've tried closing the game and relogging but nothing has changed.

    23 votes

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    9 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. Redeemed Code Failure. PLAYMID

    I entered PLAYMID (Innistrad Midnight Hunt 3-pack code) on store page, got the feedback "You have redemeed bla bla bla" but no packs came to my "Packs Tab". Restarted the game and still no packs update.
    I dont know if the log helps, but im posting it anyway.

    Thanks for you time, will gadly accept those 3 whenever is possible :)

    19 votes

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    7 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. BORROWEDTIME CODE FAILURE

    I redeemed the BORROWEDTIME code in the store and the successfully redeemed message appeared but I did not recieved the 4000 xp. When i tried to redeemed again it said the code was already redeemed.

    21 votes

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    5 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. Did not receive draft token from AFR Mastery Pass

    Purchased the AFR Mastery pass on 26/08, did not receive an additional Draft Token

    24 votes

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    4 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Cannot Download on Mobile Device with Min Specs

    Is the spec not enough for the Xperia 1Ⅱ?

    112 votes

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    6 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Player Draft Token Mastery Pass

    Hi, just bought Mastery Pass and wasn't awarded with Draft Token.

    22 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Draft Token not awarded after unlocking Mastery Pass

    I unlocked mastery pass using my gems, but I did not received the Draft Token - in the level track its marked with a check as if it was awarded but I don't have it/ can't use it when signing up for a draft.

    16 votes

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    4 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Innistrad: Midnight Hunt Bundles Not Appearing

    The pre-order bundles for Innistrad: Midnight Hunt are not showing up in the store. I have watched streams though and they are appearing for others.

    13 votes

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    5 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. SCALEUP

    I’ve maxed out my Mastery Pass and used the new promo SCALEUP which provides 3000xp (3 levels worth). This should have produced 3 cards as rewards. I received 1 card (Rune of Might). I entered the code on my MacBook Pro.

    10 votes

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    6 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Draft token bug

    I bought the Mastery Pass after today's update

    However, I did not receive any draft tokens.

    After checking my log, please pay the unpaid draft tokens.

    15 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. BORROWEDTIME

    Redeemed BORROWEDTIME code and did not receive any exp. Still at lv 1 with 0/1000xp

    14 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. BORROWEDTIME

    I redeemed the BORROWEDTIME code in the store and the successfully redeemed message appeared but I did not recieved the 4000 xp. When i tried to redeemed again it said the code was already redeemed.

    11 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. BORROWEDTIME

    I redeemed the BORROWEDTIME code in the store and the successfully redeemed message appeared but I did not recieved the 4000 xp. When i tried to redeemed again it said the code was already redeemed.

    11 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. welcome bundle

    welcome bundle went missing after double checking the card used for transaction.

    How to reproduce the bug:
    1. Buy bundle
    2. Choose which card
    3. Leave payment UI
    4. Bundle was not there anymore.

    Please return. I wanna buy.

    10 votes

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    4 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. 12 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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