MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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960 results found
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Give option to purchase Preorder bundle with gems and gold
With every set release in arena there are two pre-order bundles for $49.99. Please allow us to also use the equivalent in gems or gold to purchase the bundle.
1 vote -
Cards in deal shop purchases?
My purchased cards in the deals tab aren't available when deck building
1 vote -
Bug- store purchase not reflecting
Using iOS. As I opened one Ajani, sleeper Agent I decided to purchase two more from the store. The store took my gold but alas I don’t show the other 2 Ajanis when trying to build a deck!
1 vote -
White screen for changing Paiement method or buying from store
In the store while clicking on the "payment method" link or trying to purchase in € the welcome bundle pack (or any other bundle in €) I have a small white screen.
I have the correct .Net package (as described on the support page reporting this issue) .platform : PC
OS : Win 11I can't make any purchase using currency € (or $) the window supposed to have the information (VISA etc) is blank.
I can't change the payment either (that was said on the article about this issue ) so I'm stuck.Thx.
1 vote -
ストア
ストアでシヴの壊滅者を購入したのですが、デッキ作成時、カードが出てきません。リストを調べると未所持の状態になっています。カードの付与をお願い致します。
1 vote -
Economics + Mastery Pass: A game with two currencies but has 4 currencies which is becoming too many
World of Tanks is a game of WAY TOO MANY currencies. I hope you dont add to the numerous count. Specifically MTGA has 4 currently: gold, gems, booster packs and random uncommon/rare/mythic rewards. World of Tanks has at least 10+ currencies.
What makes the mastery pass too convoluted is how many currencies you are earning back as the 3400 gem payment. Rather WotC should strip it down and make a pass that has a clear outcome. Comparing Siege’s season pass: Its a guarantee you earn the content upfront (as its released throughout the year while Ubisoft earns a discrete yearly…
1 vote -
1 vote
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1 vote
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Showcase art bought in daily deal today is only giving me extended art card and not the showcase
Daily deal today I spent gold to get the showcase art for Junji, after buying it the showcase art will not show up after applying the new style. Not even if I go into the card on collection and select the showcase that appears there saying I have it. It lets me select it, then it shows the art has changed in my collection, but when I load a deck it does not appear, and does not allow me to have the showcase art in my decks.
This company is getting bad, so many reasons. Please do better.
1 vote -
Not Receiving Mythic Wildcard On Reward Track
I am not receiving any of the mythic wildcards on the premium rewards/level up track in MTG Arena. These are rewards that I paid for so it's frustrating not getting them. If anyone can help or refund me I would appreciate it.
1 vote -
Redeem Code
Habe einen Code aus einem Prerelease Pack für 6 Booster, den ich nicht einlösen kann, weil es heißt, er wäre schon benutzt worden.
1 vote -
Updated price
Good morning i have find different price for buy the gems between Apple store (+20%) and pc, is correct or not this difference or is a bug in the Apple store ?
Thanks Fabio
1 vote -
Clicking on the Store causes the Game to Crash!1
OS: Windows 10
Version: 2022.20.1.4318.962619I was clicking on one of the Store tabs (specifically the pet one) and the game crashed! It happened also yesterday as I was clicking on the Packs tab...please solve this bug...it's really nasty!! :(
1 vote -
Mythic rare Wild card lost when switching platforms
I had 2 mythic rare wild cards. I created a deck on mac, finished the deck using one wild card on android. Went back to mac and opened deck. It showed that i still had 2 mythic rare wilds and that the card wasnt crafted.i tried to craft the card again. It then used my second wild card but didnt give me an extra of the card. Going back to android it shows i still have a mythic rare wild card but throws an error when i try to use it. Can i get my mythic rare wildcard back please?
1 vote -
loja
impossível efetuar compra na loja do mtg arena
1 vote -
Ho pagato ma non ho le gemme
Ho pagato 9,99 tramite Google pay ma non ho ricevuto le 1600 gemme, è un ora che esco e rientro dall'account ma non sono salite, sto usando un dispositivo Android, One plus Nord.
1 vote -
The packs that I exchanged for gold do not appear
I bought packs redeemed with gold and could only open one pack. I need them to be able to recover the rest of the packages as Only one can open
1 vote -
Bought with coins didn’t get items
I purchased some Ajani cards with coins on the daily deals… I don’t have those cards available. I attached two photos of proof. Please email or text this website layout is difficult to navigate.
1 vote -
Update the drop rate webpage for DMU
Can you please update the drop rate and mastery pass description page for DMU? Specifically I'm wondering how the system handles rare card rewards which are specific cards (not ICRs) which the player already owns.
The below page would have the info I'm looking for, except it's only been updated for HBG...
1 vote -
Wildcards in the season pass
All of my wildcard rewards have not been awarded to me throughout the recent most battlepass, I've lost out on like 3 or 4 mythic wildcards and a couple of common and uncommon wildcards. This is very annoying and also causing my progress on my deck to be paused.
1 vote
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