MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

--------------

If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.


  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. quest XP

    Hi,

    I try to optimise my daily quest and weekly quest for the mastery pass.

    I notice a problem with the XP rewards. In this screen exemple i won for the second time today (100 XP) and my eleven time this week (250 XP). I must had 350 XP and i only received 275 XP.

    That's not the first time I reported 2 other bug : I only win 500 XP on my daily quest (for a 750 XP Quest).

    I will lose my objectif of lvl 80 because of the rewards bug (I will reach only the lvl 79…

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Bug - can’t play the app “Asset Erorr”

    Hey I can’t launch the app in both my IPhone (13 pro OS 15.4.1) nor on my iPad (also 15.4.1). The problem is “Assent Error detected “.
    I deleted and reinstalled few times -didn’t work.
    Also with VPN - didn’t work.
    Can’t play , very very frustrating .
    Please assist

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Neon Dynasty Mastery Pass Expiry Date

    I was going to get the Mastery Pass and finish getting to level 90 in time, but the pass now ends 7 days earlier than previously announced. at this rate, I don't think I'll be able to get all the rewards I'd envisioned. Is it a bug that the date has changed or was the date on Arena announced wrongly?

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Trade in System

    Please make some way to trade in cards for wild cards. I’ve spent a couple hundred dollars on this game and can hardly finish a deck. It’s very difficult to get the cards you want because there are very few rewards for you to earn… so then I fall into the trap and buy gems. As a new player, I’ve made a lot of mistakes. Please come up with some kind of way to trade. I don’t care if it’s only rare! Or even if you have to trade in 5 or for just 1 wild! At least that’s a…

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. buy multiple packs with gold

    let me buy multiple packs with gold.
    its so fcking simple, why do i have to click three times in different screen parts with another half second server delay to buy 1 pack? Its not gonna make me buy gems its just gonna annoy the fck out of me and waste my time.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Bug Preorder Bundle

    The preorder bundles for Kamigawa are not in the Store.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Add store option to buy multiple packs with coins

    Please add an option in the store to allow the purchase of multiple packs with coins in one transaction. Each set release I buy 50-75 packs with coins but can buy only ONE pack per purchase, requiring 3 mouse clicks per purchase. WTF?

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. パックを開封した際、レアが全て揃っていないのにレアがジェムに変換された。

    カルドハイムのパックを開封した再、レアが全て揃っていないのに20ジェムに変換された。

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Didn't recieve Mythic Wildcard when purchasing Mastery pass

    I purchased the mastery pass with 3400 gems, and i should have received, among other prizes, 4 mythic wildcards.
    I received all of the other prices, but not the mythic wildcards.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Can't buy gems or welcome bundle in the Store, keep getting Temporary Error 2001

    I have been trying to buy Welcome Bundle in the MTG Arena Store for days, but I keep getting temporary error 2001. I have tried contacting Xsolla, but haven't heard back from them for four days...

    I am pretty sure problem is not with my credit card, since just today I bought a game from steam with the same card.

    EDIT: I downloaded MTG arena to my android, and bought welcome bundle there. However, this does not fix the issue that I can't make purchases in my computer. This is just a workaround.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Mastery pass missing rewards

    I bought a pass at lv80. But it seems that only some of the rewards of pass came in.
    I don't know what I got and what I didn't get, but I checked that I didn't get a draft token and a pet.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Selected card styles not appearing in game.

    After purchasing several card styles and selecting them, they are not appearing in games. Currently on PC, all purchases were with gold for mystical archive Japanese Snakeskin Veil, Primal Command, Stone Rain, and Kaldheim Esika's Chariot. Purchase date was 4/23/21

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Store Error (Internal Error) after buying Starter Bundle

    REPRO STEPS

    1. Launch MTGA on iPadOS 14.2.2 on iPad Air 2 16GB
    2. Go to Store / Bundles
    3. Purchase the Starter Bundle
    4. Observe the issue AND
    5. Launch MTGA
    6. Go to Store
    7. Observe the issue (see: screenshot)

    BUG DESCRIPTION

    After an attempt to buy the Starter Bundle, the user receives Store Error/Internal Error every tip they visit the store. The purchase attempt was unsuccessful: the bundle has not been added to the user account, but it is also missing from Store/Bundles.

    The bundle is also unavailable in Store on other platforms (iPhone, PC).

    EXPECTED BEHAVIOUR

    The bundle can be bought.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Receiving a Mythic Rare wildcard in an opened pack did not increase my number of available Mythic Rare wildcards

    This week I opened a pack that I had purchased in the store. It contained a Mythic Rare wildcard. Before opening that pack, I had 5 Mythic Rare wildcards available. After opening the pack, I still had 5 available; it did not increase as it should have. Playing on PC. One-time issue.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Mastery Pass Pet Rewards Not Received

    Only the Rock Elemental and Ondu Elemental show up in pet selection from the Zendikar Mastery rewards. I am currently level 83 and should have several more elemental pets.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. The client on the iOS is telling me I need to update but when it leads me to the App Store there is no update

    The client on the iOS is telling me I need to update but when it leads me to the App Store there is no update

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Gold

    Can't gain gold (stuck at 875 not an ui bug (maybe?) since I can't purchase packs)since last update Dec 9-2021 running on Android

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Mastery pass rewards missing

    My level 25 and level 35 mastery pass mythic rare card never got redeemed.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. purchase not given.

    I tried to purchase the daily special of one pack of cards, but was not given the pack. The store said that it was purchased, but I did not get the pack. Rip-off!

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Can’t buy packs with gold

    I cannot buy packs using my gold coins. I click through the prompts and nothing happens.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base