MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

--------------

If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.


  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. gem store

    I cant buy gems because the screen with the payment options only appears as a white rectangle, stays stuck there and i have no option of payments avaialble

    16 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    12 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. M21 Mastery Magmutt Pet (lvl20) Reward Not Showing Up

    M21 Mastery lvl 20 reward (Magmutt Pet) is not showing in my account. It seems like this is a recurring problem every expansion. Any idea when you guys will figure it out?

    16 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    15 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. Draft token bug

    I bought the Mastery Pass after today's update

    However, I did not receive any draft tokens.

    After checking my log, please pay the unpaid draft tokens.

    15 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. BORROWEDTIME

    Redeemed BORROWEDTIME code and did not receive any exp. Still at lv 1 with 0/1000xp

    14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. store

    I cannot access store. When I click the link the black screen "waiting for the server" appears and I have to shut down Arena.

    14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Server connectivity issue store

    Long loading time when opening store. "Waiting for server" spinner spins forever (i manually aborted after 10min)
    I am using MTGA on Mac

    14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. Store won't connect

    I have been unable to access the store. I have restarted my computer multiple times. Whenever I attempt to go to the store, I get the 'waiting for server' screen and it spins endlessly and never connects.

    14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Lost booster pack.

    I bought a Zendikar booster pack. I tried to open it and the game said "Unable to open booster pack", then it went to contacting server, and when the main screen loaded up maybe half a minute later, the pack is gone.

    14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. daily deals

    Daily deals is not opening and sending me back to featured, it briefly shows me the daily deals page but only for 0.2s, then send me back to featured page

    14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Innistrad: Midnight Hunt Bundles Not Appearing

    The pre-order bundles for Innistrad: Midnight Hunt are not showing up in the store. I have watched streams though and they are appearing for others.

    13 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Clicking "Store" makes my client "wait for the server" indefinitely

    Whenever I go to buy thing from the store it gets stuck on the 'waiting for the server' screen. I can't buy anything. Neither can these guys...

    https://www.reddit.com/r/MagicArena/comments/jw4k4f/clicking_store_makes_my_client_wait_for_the/

    13 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Crimson vow packs displaying no art

    Crimson vow packs are not valid. I’ve opened 4 and they’re all coming up with caution signs on them. I’d like to get those back once this issue is resolved.

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. 12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. マスタリーパスの報酬が受け取れない

    本日マスタリーパスを購入しましたが、一部報酬が受け取れません。
    対人ドラフト参加券が増えておりません。
    今所持しているドラフト券はストリクスヘイブンのマスタリー報酬で受け取った物です。
    iOSでプレイ、マスタリーパスを購入したのは本日の
    午前中です。
    対応宜しくお願いします。

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Blocked on "Waiting for Server" screen while attempting to access the Store

    I cannot access the store since three days, access is stuck on "waiting for server" screen...

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. Waiting for the server

    I can't access the ingame store. I'm in a "Waiting for the server" infinte loop.

    Can you fix this?

    Thank you.

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. MTGA store "Waiting for the Server" freeze

    Hello,
    It is not possible for me to access the Store.
    The waiting message is displayed and nothing loads, below the extract of the log file:
    [1636] PROFILE: 13.37ms load Assets/Core/Art/Meta/Store/Prefabs/ContentController - StoreCarouselDesktop16x9.prefab
    [1636] PROFILE: 154.73ms instantiate Assets/Core/Art/Meta/Store/Prefabs/ContentController - StoreCarouselDesktop16x9.prefab
    [1636] EnableLoadingIndicator. shouldEnable = True loadingGameObject=-4488
    [1657] [Store] SKU recieved: id=MTGA-Gems-001 price=4.99 maxPurchases=0 remainingPurchases=-1
    [1657] [Store] SKU recieved: id=MTGA-Gems-002 price=9.99 maxPurchases=0 remainingPurchases=-1
    [1657] [Store] SKU recieved: id=MTGA-Gems-003 price=19.99 maxPurchases=0 remainingPurchases=-1
    [1657] [Store] SKU recieved: id=MTGA-Gems-004 price=49.99 maxPurchases=0 remainingPurchases=-1
    [1657] [Store] SKU recieved: id=MTGA-Gems-005 price=99.99 maxPurchases=0 remainingPurchases=-1
    [1657] [Store] SKU recieved: id=Bundle
    Adventurer price=14.99 maxPurchases=1 remainingPurchases=0
    [1657]…

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Shop isn't loading

    The store isn't loading.

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Blank Store Payment Screen

    Any attempt to make a purchase in the store results in a blank white payment screen

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    7 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. opening packs

    Just tried to open 10 packs at a time for the new set (Zendikar Rising) and got an error message that packs couldnt be opened at this time, which then took me to the home screen. When I went back to check on my packs, I was short 10, but without the associated wild cards added to my library.

    Just spent 10,000 gold for nothing...

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base