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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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125 results found

  1. Purchasing gems

    Every time I try to buy gems at the 9.99 level, 1600 I think, it tells me that I've already purchased that item like it is a one time purchase

    4 votes

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  2. Store Purchase Failed Duplicate Transaction

    3-28-26

    4x rare wildcard transaction failed. "Duplicate Transaction"/"You already own this item"

    Restarted app
    Restarted phone(android-Pixel 10 Pro w/ current OS at time of post)
    Uninstalled/Installed app

    My PC is unavailable to me at this time so I am unable to confirm or deny if the problem persists across platforms.

    Error happened shortly after release of TMNT. I purchased several of the rare wildcard bundles one right after the other. It was like the eighth or ninth purchase when it failed.

    I can still purchase everything else but not the 4x rare wildcard bundle.

    I have NO DOUBT in my…

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  3. Non mi dai i premi quando vinco le partite o se esegue le missioni rimango sempre a 0

    Non mi da le ricompense quando vinco le partite o se faccio le missioni rimane sempre a 0 il contatore

    4 votes

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  4. Recompensas travadas

    As recompensas diárias não surgem, assim como as missões diárias. Além disso, eu não subo nem desço o meu ranking, independente de eu perder ou ganhar. Por fim, por causa disso, não vou conseguir moedas suficientes para comprar os ítens em promoção na loja.

    4 votes

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  5. Gems "you already own this item"

    I am trying to purchase the $20 gems. It says "you already own this item". I have restarted, cleared cache of both arena and google play, restarted my phone, deleted the app and reinstalled. I am using a motorola edge plus 2023. Other purchase options still work, only the $20 option

    4 votes

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  6. Can't purchase gems on PC

    Can't purchase gems on PC. The PayPal option does not work either

    4 votes

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  7. Daily deals, 4 lands offered, 1 land missing

    I would like to buy John Avon lands for a looong time, probably more than 2 years.

    Today I see them in the store!

    However, there are only 4 lands offered, Island is missing.

    I do not own that island land, I have double checked that.

    Please, could you reoffer those lands again? Thx you for answer.

    4 votes

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    2 comments  ·  Store  ·  Admin →
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  8. bought mythic pack and i get a rare wildcard?

    WTF is wizard of the coast doing besides using spells to make us spend money on a mythic pack to only get a rare wildcard. Fkn crook ash punks

    4 votes

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  9. Golden Pack Gave Banned Card

    I just purchased 10 packs to get a golden pack. When opening the golden pack I received Screaming Nemesis, a banned card..... Disappointed!

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  10. Mythic Lorwyn Eclipsed Packs give regular rare wildcard

    Purchased a Lorwyn eclipsed mythic pack but the mythic slot gave a regular rare wildcard. This should have been a mythic wildcard.

    3 votes

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  11. Unable to earn EXP or rewards on Mastery after purchasing the Mastery pass

    Unable to earn EXP or rewards on Mastery after purchasing the Mastery pass. I am stuck on level 38 (300/1000), even after winning several games in a row.

    Veraion: 2026.57.0.5694.1241037

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  12. Buying past alt art sets

    Please allow us to give you money by selling the past set alt art bundles instead of only selling the current set bundles. An example of this is the alt arts for Final Fantasy being locked away and not being able to buy the alt art bundles from the store because its Lorwyn season.

    3 votes

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    2 comments  ·  Store  ·  Admin →
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  13. Note able to purchase daily deal

    Purchased 4 out of the 5 John Avon Lands from the daily deals. The island disappeared from purchasable items and I'm not able to buy it. I would like to be able to buy that one

    3 votes

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    4 comments  ·  Store  ·  Admin →
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  14. Store Error

    Store Error - Unknown Error
    Attempting to purchase the $49.99 Lorwyn bundle and I get Store Error = Unknown Error
    There are only 7 hours remaining to make this purchase.

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  15. Mastery pass bundle.

    I always preordered the $15 bundle as well as the $50 packs bundle. I loved that I was able to save the $5 by preordering and getting some bonuses for it. Now I have to purchase $20 worth of gems to get just the mastery pass. I'm very sad by this change, as having the mastery pass gave me a goal to hit and a reason to log in and play every day. I don't want to encourage WOTC to keep making things more expensive and taking perks away at the same time. So for the first time in YEARS…

    3 votes

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  16. Petite question à WoC et HASBRO

    Répondez franchement, si quelqu'un parmis vous a un minimum de courage, de dignité ou de respect pour les clients:

    Pourquoi je dépenserai de l'argent dans votre jeux quand on constate et que cela a été prouver que la pioche des cartes est truqué et que la matchmaking est manipulé?

    2 votes

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  17. Missing card from Pizza Bundle

    I purchased the Pizza Bundle but did not get a Dark Ritual.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  18. Gems

    Still can't buy the 9.99 gems
    All the other works

    2 votes

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  19. Duplicate error preventing wildcard purchase

    Tried to buy rare wildcards from store, got an error message about me already owning the item and duplicate protection. Tried restarting client multiple times, proplem has persisted since shortly after TMNT release

    2 votes

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  20. Payment with Paypal or Credit card freeze on white pop-up

    I try to buy gems.
    If i select Paypal, I can enter my login/pw but then it freezes on a white pop up.
    If i selecte credit card, I can enter my details then validate on my phone, but then it Freeze on the "redirect to merchant" screen.
    If i close mtga and restart I can get my gems, but this is really a poor experience.

    I'm on PC Windows 11 (with a strong gaming laptop)

    Regards
    Florent

    2 votes

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    3 comments  ·  Store  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues