MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. ストリスヘイブンの特設サイトで入手できるコードが処理されない

    ストリクスヘブン特設サイトで入手した SwampPunks のコードを入力しても、処理に失敗したと表示されてカードスリーブが入手できません

    1 vote

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  2. probleme de booster

    bonjour, j'ai acheté deux pack de booster x6 ( 1200 gems each) et 5 booster à 1000 gold each! j'ai ouvert que 3 et il m'en manque 14 à ouvrir et qui n'y sont pas! pouvez vous m'aider?

    MTG ARENA PC

    1 vote

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  3. City of Brass sleeves

    I purchased the Adventurer bundle and didn’t receive the City of Brass sleeves.

    1 vote

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  4. Mobile app doesn’t have redemption option in store

    I have redemption codes for MTG Arena. It there isn’t a redeem code option or it is hidden and I cannot find it.

    1 vote

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  5. Mastery pass sleeve disappeared

    Hello support team,

    During the last Mastery pass I managed to reach level 83, I am certain of this achievement. I purchased the Mastery pass to get all the rewards extra, it was worthy. The thing that I miss from all this benefits it is the sleeve that you could get reaching certain level. Where it is? I know that for sure I should have it, so I reached a level where you were not giving any more rewards, just a new random card each level, I am quite sure that was towards level 80, so I actually should have…

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Acessing MTG Arena Store on iOS

    When I go to access the MTG Store, it won’t load and my app will eventually crash. When I restart my app it says “An asset error occurred during your last play session”

    1 vote

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  7. I lost 8 pack

    Hi, I purchased 11 pack, after I opened 3 pack, I lost left remain (8 packs). Maybe I missed something. Can you help me in this case?

    1 vote

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  8. PLAYSTRIXHAVEN redeemed, but nopacks

    I remembered via the website. Logged into mobile and my packs didn't appear. Neither did my preorder. The preorder eventually showed up, but the 3 packs from the code never did.

    EDIT 4/19 : Even after today's hotfix the 3 packs from PlayStrixhaven haven't shown up

    1 vote

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  9. No access to purchases or packs. Will not do again.

    The packs tab on arena is blank. I cannot access the bundle I purchased from strixhaven, or packs revived. On OS have done restart and reinstall. Was
    Locked out of game because of drafting for last 24 hours.

    1 vote

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  10. Missing contend of strixhaven mastery pass

    I have preordered mastery pass of strixhaven. After lauch, I did not recieved sealed and draft tokens, card+visual. I have only active mastery + pet!!! Any respond to this issue pls? TIcked 1792091 still opend.

    1 vote

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  11. purchased gems did not get them

    purchased gems did not get them

    1 vote

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  12. Store bug

    Bought the Strathaven Pass and 40 card bundle but when the game updated today I didn't recive the packs

    1 vote

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  13. Incorrectly Given 40 Gems for a Full Set of Mythics

    1.  Opened three packs of Ikoria: Lair of Behemoths
      
    2.   Playing on Windows, Windows 10 to be Exact
      
    3.   When opening a pack, I got a message saying I had already collected all of the mythics in the set (I only have two, not even two full sets) and I was given 40 gems as an alternative. The same error did not occur for Drannith Magistrate or Ketria Triome, both of which where the first draw 
      
    4.   I should just get a mythic. Not 40 gems since I don't have all of the mythics in the set
      
    5.   Added
      
    6.   N/A
      

    Note: None of my cards…

    1 vote

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  14. Incorrectly Given 40 Gems for a Full Set of Mythics

    1.  Opened three packs of Ikoria: Lair of Behemoths
      
    2.   Playing on Windows, Windows 10 to be Exact
      
    3.   When opening a pack, I got a message saying I had already collected all of the mythics in the set (I only have two, not even two full sets) and I was given 40 gems as an alternative. The same error did not occur for Drannith Magistrate or Ketria Triome, both of which where the first draw 
      
    4.   I should just get a mythic. Not 40 gems since I don't have all of the mythics in the set
      
    5.   Added
      
    6.   N/A
      

    Note: None of my cards…

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Incorrectly Given 40 Gems for a Full Set of Mythics

    1.  Opened three packs of Ikoria: Lair of Behemoths
      
    2.   Playing on Windows, Windows 10 to be Exact
      
    3.   When opening a pack, I got a message saying I had already collected all of the mythics in the set (I only have two, not even two full sets) and I was given 40 gems as an alternative. The same error did not occur for Drannith Magistrate or Ketria Triome, both of which where the first draw 
      
    4.   I should just get a mythic. Not 40 gems since I don't have all of the mythics in the set
      
    5.   Added
      
    6.   N/A
      

    Note: None of my cards…

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. Unfathomable Crushing Darkness

    Unfathomable Crushing Darkness...A secret lair full of lands gave me arena codes for...SLEEVES?!?!!? This is beyond useless. Say i have a multicolored deck. well now I have to pick a single color card sleeve. MTGO got lands for it. this is kind of crazy. fix this....please WoTC fix this.

    1 vote

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  17. Bug Pack disappear

    I purchased the 50 packs in store before strixhaven launch.
    After the updates , in pack page, nothing are shown no matter the purchased pack and the redeemed pack . However, the badge is on in "Packs" tab.

    OS details :

    macOS Big Sur , version 11.2.3

    Processor 2.6GHz 6-Core Intel Core i7
    Memory 16GB 2400 MHz DDR4

    1 vote

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  18. Store/packs

    Not seeing some of the cards i got in the new strixhaven packs in my collection/deckbuilder. I got two identical rare counterspells but i cant find them to put in a deck

    1 vote

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  19. Token Paquet Scellé

    Bonjour,
    J'ai perdu mon token du bundle Strixhaven.
    Je l'ai utilisé juste après la mise à jour. J'ai ouvert mes 6 boosters (ils sont dans ma collection), je n'ai pas jouer les parties de l'évènement. j'ai fermé l'application. Quand je l'ai relancé une heure après. Je n'accède plus à l'évènement comme si j'avais perdu toute les parties.
    Pouvez vous m'aider ?

    1 vote

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  20. MTG Arena Strixhaven 8-pack BUG!

    Mythical Archive card is supposed to take up a common slow, but instead it took my mthic/rare slot at the top.
    I got 5 Commons, 2 uncommons, and mythical achieve card Abundant Harvest

    Please contact me as soon as possible.

    1 vote

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MTG Arena Bugs & Product Suggestions

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