network error - unable to get collection
Can't get in to the main user interface. Can't attach a log when no access to the main menu.
Error displayed: Network error - unable to get collection.
The client asks either to reconnect, log off or check Arena status server (all operational).
Restarted my PC, restarted my internet modem+router. Still same error.
I logged in earlier 6 hours ago, no such problem.
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Zrzut ekranu (667).png 34 KB -
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UTC_Log - 09-08-2023 11.22.37.log 411 KB -
Screenshot_20230701_152901_Magic.jpg 82 KB -
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Screenshot_2023-04-23-21-02-44-390_com.wizards.mtga.jpg 84 KB -
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mtga network error unable to get collection.png 65 KB -
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Screenshot 2023-02-07 at 22.32.13.png 31 KB -
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Névtelen.png 16 KB -
downloads_20221019_183816.log 807 KB -
Log20221019_153657.log 2 KB -
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Screenshot_20221019-094745.jpg 107 KB -
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Darka#21161 commented
i can enter the game, check it.
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zaphoh16#81289 commented
This is happening for me on my computer and mobile. I can't log in on either device and get the same error message.
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AnJ#16818 commented
Same problem
Thx for giving a chanse to complete event (no)
Give event tokens (5-6) to people for free!!!
U screwed up Wizards -
andrekelley#11821 commented
Same problem in Slovakia.
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Alberto#48424 commented
Same problem from the Netherlads
Status page says everthing is ok
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Darka#21161 commented
Same here from Spain. Looks like a massive problem.
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gargantuoso#83956 commented
same here italy the problem seem to be with wi fi coonection
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PabNAC#25482 commented
Same problem from Spain
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Altanar85#74033 commented
Same problem here from France
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Lokingo#61338 commented
Same problem
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Lokingo#61338 commented
Same problem(italy), i can’t play (iPhone and windows pc)
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aaaaaaaaaaaaaaa#68000 commented
MTG Arena Status Page
All Systems OperationalSeems like they are not fixing this any time soon.
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Nimue#86369 commented
I have the same problem on both my mac and my phone(android).
"Network error - unable to get collection"
When i hit retry it reads: "ERROR" Error updating Data: Please check your connection and try again.
My connection is totally fine and I played about an hour earlier before this first happened to me.I hope this gets resolved very very fast, since the Decathlon event is happening RIGHT NOW. I have spent my long time gathered gold, gems and real money as well as many many hours and stress. I was preparing for this event since I got to know it will happen. I already have 5 tokens out of 6. This is not about hope or believe...This is a MUST fix!!! People have time and money in this event and if they get screwed it is going to be very bad for the community and the reputation of the whole company which I love with all my heart for loong loong years!!! PLEASE do something about this ASAP! Thank you dearly.
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Dryepeto#64667 commented
"Unable to get collection" after waiting a lot on black screen. Can't login for almost 4 hours
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Yeniçeri#68156 commented
Same error here : "network error - unable to get collection - please try again later" and when you click on the link to MTG Arena Status website, it's wrote "All Systems Operational" (from France)
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tobson#49139 commented
Same error here (Poland, no issues with internet connection).
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UnKnown#77499 commented
Same problem here, "network error - unable to get collection", on my PC, but works fine on my Phone?
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jrh350#48005 commented
I have the exact same issue and am from Australia.
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Weeload#50287 commented
Played one match earlier before work. Tried playing after work and can't connect and I have this problem. OnePlus mobile.
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globalorbitz#85636 commented
unable to get collection is the issue and I have restarted and cleared all cache