Same prob here now! Solutions?

Hello, yesterday I was playing perfectly on the mobile version and today suddenly, I get this error all the time. "network error - unable to get collection" I tried reinstalling the game but nothing, it doesn't work. can you take a look at it?

Same issue from Southeast Asia -- Please fix this!!

Having same issue here for South East Asia. Works with my mobile hotspot (same ISP) though but not my normal Wi-Fi internet, very strange. Tried re-installing and removing use of proxy, all failed

Currently facing this too. Endless loop of wasting time hoping to get pass this.

19 December 2022. Located in South East Asia region.

I'm having the same problem. I from the Philippines. Is there a fix for this?

network error - unable to get collection

Is there a problem with the server or its in my PC?
Cause it was working fine yesterday.

I also got this error since the last maintenance on 22nd November 2022. I have been unable to login for nearly 4 days now, just after I reached Mythic last week and now I cannot try to get into the numbers..
Tried rebooting, tried VPN, tried using mobile version on my phone... nothing...
Please fix asap.. kind of destroys it for me after playing several hours daily and getting this error ... VERY frustrating

1. Steps to reproduce: Start the game. After the "initial scene" check comes "Waiting for server" then directly the message "Unable to get collection" pops up. Options to check Status, which tells me everything is fine. Reconnect, which is basically a loop returning to the same options again and log out.
2. Platform is Windows 10
3. see description above for results
4. expected result would be the game screen with quests, decks, profile and so on
5. see screenshots attached by bug opener. they are the same.
6. no workaround found

Update: Playing via Android App works. Playing on another PC with my account does not. So it does not seem to be on my computer's end.

Final Update: I resolved this issue locally. There was a lot of network traffic in my LAN congesting the cables. (Yes, I have lots 60+ clients on my LAN for the family..) That was why everything seemed to work, e.g. YouTube etc., but the available bandwidth was apparently not sufficient for Arena. Now it works again and should it every happen again I now know where to look.

After +1 week of this problem it was fine for 2 days. Today finished 3rd match without any sign of problem and when it was loading to go back to main menu again this error. Now i again keep getting this error and can't login. So you did nothing to fix it and server was fixed by coincidence for 2 days. I don't know how you manage to mess already working server.. It's wether your server is very badly optimized or you doing it on purpose and limiting access of certain zones to keep server available for US players. If it's the second scenerio pay some money and get yourself extra server(s) !

From Thailand, has this error too for 2 days. My current solution is to use VPN. Asia siite (at least Hongkong) seem to fail also. US west (LA) works like charm.

So, the problem is server side.

Hope this help someone who addict to MTG Areana like me.

got same issue for a few days now in Thailand

Can't login into the game with "Unable to get collection" error. This happens after long waiting for server screen

I got this error today. I'm in Asia.

Me too

Same here
Also i tried all the steps suggested (not the vpn thing) and nothing worked

I have been having similar issues ever since the scheduled maintenance of last week (November 3, if I am not mistaken). Today and yesterday I haven't been able to login to MTGA at all.
Past week I could log in but there were significant latency issues with my plays appearing 2-5 seconds later on screen. I tried re-installing the game and the installation was pretty fast, but as soon as I typed my password and username to login I was met with "waiing for server" until "network error".

I have to add that I am in southern EU so it is my impression this is a region based server issue.

Same here!! Also check:

https://feedback.wizards.com/forums/918667-mtg-arena-bugs-product-suggestions/suggestions/45950251-blank-screen-instead-of-the-initial-screen-someti

Same here!! Also check:

https://feedback.wizards.com/forums/918667-mtg-arena-bugs-product-suggestions/suggestions/45950251-blank-screen-instead-of-the-initial-screen-someti

for me it worked lowering my screen resolution

Same problem since 3 November 2022 patch. I am tired of this game having minor or major connection problems 10 months out of 12. Always a bug or conenction issue; fix your servers and optimize for non-US clients...