Hello everyone, just to update. The issue seems completely fixed for S. Europe now. I have not had any issue at all both yesterday and today.

Hello,

For this type of issue we recommend checking our Technical Troubleshooting section, where you’ll find suggested steps and troubleshooting advice.

Thanks!

WOTC Team, can you please?

Same issue again today and I have followed the troubleshooting steps. However, unfortunately, no success.

Hello everyone. I have been having the same issue for the past month now, which made me completely unable to enjoy WOE so far.

I have tried everything in the troubleshooting and the only thing that works is using a VPN to connect to USA.
If you are in southern Europe, this will most likely work for you too.

From discussing this topic with others in the reddit forums I came to the suspicion that this is a failure of how specific ISPs from S. Europe connect to the server. So this is potentially not a client bug, but a server side issue.

I highly recommend to everyone to try a USA based VPN as a solution. There are some free ones available that you can use for MTGA, or at least try it and confirm it fixes the issue. Obviously it is pretty unacceptable to be unable to play the game unless you use a VPN in Europe. Also just to clarify this issue seems to happen for specific timeframes during the day.

I really wish we would get some updates by WOTC on this issue officially. I have been having this issue on and off for the past year. It has never been too bad for the most part because it happens for 1 day every 3 months usually, but right now it has been happening for almost a month straight. Similar thing happened a year ago as well, when I could not connect to the server for 1 month and then suddenly it was fixed.

Please if someone at WOTC reads this, kindly update us on this. It would be nice to know you are aware of this and are working towards a fix.

Another comment from a Wizards account, telling us to check the Technical Troubleshooting page.

HELLO WIZARDS, nothing on that page works for dealing with this problem, JUST AS MULTIPLE PEOPLE HAVE BEEN SAYING in exactly this thread, right between your (duplicate/redundant) comments.

Thanks for letting us know that you are not even reading what we are writing here...

This is all very disappointing & insulting.

Hello,

For this type of issue we recommend checking our Technical Troubleshooting section, where you’ll find suggested steps and troubleshooting advice.

Thanks!

this just started happening for me, now I can't play at all

This thing has been going on for MONTHS. There's no way you have to pray that you're lucky enough to get into the game. I have tried EVERYTHING to fix the problem but it doesn't work.

During this mess Wilds of Eldraine also came out. People have pre-ordered and invested in something that doesn't work. Yesterday's maintenance did nothing AT ALL!

Either because of the server, or because of the collection, you can't play. This thing is shameful.

The same thing has been happening to me constantly for the last 24 hours. I have tried all the same steps even to the point of reinstalling the app. Occasionally I will be able to get the game to load and play 1+ games, but invariably after a game, I will get the “waiting for server” message and it will stall out. It is extremely frustrating as there is no rhyme or reason for it, as far as I can tell.

hey Wizards!!

Come on, please acknowledge that NOTHING on the Technical Troubleshooting page works to fix this problem! (except maybe the usa VPN - but really, who has access to that??)

For the love of god, don't give us another reply saying we should follow the tips on that page. Please say something useful, or at least admit you don't know how to fix this at the moment (and you're searching for a solution).

One idea would be to check if everyone who encounters the bug is located in [southern?] Europe... Maybe that would give you a clue to start investigating for an explanation

Same problem

Same problem here!

Untill few days ago i was able to login doing multiple "account swapping" with my friend's account (maybe this can be a temporary solution for someone), like a magic trick. Now it's totally broken, i can't login.

Luckly we got the "Technical Troubleshooting section" to feel even more insulted.

Hi,

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Idea: network error - unable to get collection

same here
gl97#32457
View idea

Same report for me since two days ago. Thanks

same here

I have been trying to connect ever since noon (eastern timezone) And it keeps messaging me that it's unable to get the collection and that there is a network error. i have already rebooted the modem. Thing is that I didn't have this problem this morning or any day before.

non riesco più ad aprire il client, continua a darmi lo stesso messaggio "unable to get collection please try again later" ma sono ormai 2 giorni che non si collega, ho anche disinstallato e reinstallato ma non cambia nulla

Same problem here, in the last few days I played some time but then starts this issue and the game is unreachable, Tried restart all restartable but nothing affrcted.

Can't play mtg arena in pc. Network Error. Unable to get Collection.
I check DNS, antivirus and internet connection, uninstall and reinstall mtg arena and the problem continues. Pc and internet connection is ok. Only can access in phone, with android without WIFI. I Suppose is, Wizard’s or internet supplier company, bad interaction. In phone whit another internet supplier it works. Please check it. In Spain almost 50% of population had this internet supplier.

Thanks

Same problem , it got very bad after the update but it's been years this bug is around , and looks like they will never solve it ahahah

I have the same problem! In those 3 week i can’t play Arena
! If i can access, the game is so slow!

How can i Fix it?

I losed some match for this issue….