MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Bug/impossible

    I have the mtg arena on my cell phone with a snapdragon 865 processor, during and after we finish the matches the game crashes, staying on the black screen. To play again I need to restart the cell phone... but then it repeats what happened above.
    I bought gems to use in mastery, but it's impossible to play because of game crashes!
    How to proceed? If there is no solution, will Wizard return my money?
    my email: giancarlo@energis8.com

    1 vote

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  2. No friends showing in friends list

    My friends list is showing 0 friends and not showing any friend requests. I have 30+ friends but none show up. I use iPhone and MacBook. I can not do any challenges unless I do direct challenge. Would be nice to be able to play with friends and see when they are online...

    12 votes

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  3. 1 vote

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  4. 1 vote

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  5. Arena fechando

    O Arena fecha sozinho após uma partida, idependente da versão que eu use. Seja ela diretamente da WIZARDS ou pela EPIC GAMES. EU não consigo jogar mais de duas partidas. Verifiquem esse bug, adoro o jogo porém com esses problemas fica difícil ter uma boa experência do jogo!

    1 vote

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  6. friends list

    Im using windows 10 and my friends list keeps saying im offline but im able to play normal games but it wont let me send challenges

    1 vote

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  7. Bug on daily mission!

    Since de the last update my daily mission dont update, it are with same number mission complete.

    4 votes

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  8. XP is not registering/ranking up

    My XP isnt registering after the recent update. It did level up once, but afterward, I just got about 575 xp that did not register.

    5 votes

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  9. 5 votes

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  10. DuckNCover

    cheating and Bully

    1 vote

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  11. Incorrect Double strike indestructible interaction

    A 2/2 with double strike and indestructible was blocked by a 3/3, the 3/3 dealt damage in first strike phase and as an effect prevented the damage from my 2/2 as if it had died. The 3/3 should have taken 4 damage and died in an attempt to block, but survived the combat only taking 2 damage in total.

    1 vote

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  12. Fix it

    Keeps freezing please fix this. Have to close app and reopen get timed out kinda sucks

    1 vote

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  13. Login UI Screen Issue

    Login screen says there's an issue and keeps on going back to this page over and over. This is the screen I get whenever I enter the right password. Whenever I try to enter an incorrect password, it tells me outright. This isn't a password issue. Internet speeds are at optimal speeds so thats good but I just recently reinstalled this app and thinking it might be something with installation

    1 vote

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  14. Unresponsive after choose blockers

    I chose blockers on a Draft game, but the text stayed on screen and the game went unresponsive. The choose blockers buttons had disappeared when I clicked on it, but the game didn't progress.
    After a few minutes of clicking through menus and emoting I pulled the network cable - at that point the game detected the connection drop, and reconnected on wifi and I'd lost.

    I was 1 turn from the opponent running out of cards, and 4 timeouts left.

    Expected result: I clicked blockers so the game should have progressed, or the button remained to be clicked, or…

    3 votes

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  15. Challenge friend

    Impossible to challenge friends in historic brawl several bug in friendly brawl deck type (40 cards deck but you can select a deck with more cards with alchemy new cards???)

    1 vote

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  16. (Direct) Match making with friends with a friendly brawl 60/100 cards deck DOESN'T WORK!

    Cmon guys i put allot of money in this game and u cant even get matchmaking possible???

    never have problems playing against random or when using normal 60 card decks.

    but when challenging a friend with a brawl deck they get to choose a normal deck?!? and then it just loads forever

    100 card commander cant be selected
    and direct challenge just loads endlesly

    PLease let me play with my friends and hurry with a 4 player mode or 2 headed dragon im willing to pay for it
    i promise to still buy real life cards if that is what…

    1 vote

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  17. Invitation ami erreur

    Sur portable impossible d’inviter un ami, « le joueur n’existe pas ou l’email est invalide » .

    Cordialement,

    1 vote

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  18. Hovering opponents lands will let them timeout

    There is a guaranteed way to win every game.
    During your opponents turn you start hovering over the opponents lands very quickly. this will prevent them from getting priority (or it just lags really hard). But the problem is that the timeout timer is still starting to run and will continue to do so. So you can force the opponent to time out each turn. by doing this you can win each game.

    I think this is a serious bug which can be easily abused. You don't need anything to assist you in annoying this to your advantage. You just…

    46 votes

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  19. Cannot input login information

    On Android 12 using my píxel 6 pro, I can't input my long in information, the keyboard shows up but when I write doesn't write on the fields and I cannot use the auto-complite function.

    1 vote

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  20. waiting for server

    Arena with the same account runs fine on my smartphone and my pc, but from about 2 months it stopped working on my huawei matepad pro.
    It worked fine there for about 3 months, and then, after an update it loads correctly and then stucks on "waiting for server".

    1 vote

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