MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Card stuck on stack

    Often Cards stay in the Stack when a short disconnection happens in the mobile app. This bug made me lose a lot of games in the last weeks.

    21 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  2. old border land artist bug

    The artist credits for old border lands are currently escaping the bounds of their cards, and doing their own thing.

    4 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Can’t check card on iPad

    Couldn’t check opponent’s card.
    Couldn’t select it for my card ability. iPad reacted like there was nothing there.
    Card hunted nightmare .
    iPad Pro.
    Can’t add screenshot from the iPad.

    20 votes

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    9 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Authentication Failed - Attach failed to drop other attach

    When I attempt to login, I get an error screen with "Unable to Login; Authentication Failed; Attach failed to drop other attach" message. Also happens when I try to login on my phone. All the MTG Arena status categories list operational. I was able to play this morning just fine before the update, but after the update the issue started occurring. I have:

    Restarted my computer
    Restarted my router
    Flushed DNS
    Uninstalled and re-installed

    Nothing has worked yet. Please let me know if there is a fix for this issue.

    8 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Friends list

    Friends list is not showing my friends. I’ve tried re-adding them and reinstalled the game but still hasn’t worked

    55 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Sign in bug

    For some reason when I sign in. Put in my email and password. It keeps returning me to the sign in page. Even though I know my email and password are correct. 100%. It just keeps kicking me back out to the sign in page

    11 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Draft recorded a loss for a canceled game

    I canceled my game before queuing to make an adjustment, and it successfully canceled the game, but still recorded a loss for me.

    58 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Player Ranking (Constructed) does not seem to be updating I've played at least 20 games since Jan 1, ranking has not updated

    Player Ranking (Constructed) does not seem to be updating I've played at least 20 games since Jan 1, ranking has not Changed, and medallion still has an exclamation point on the Graphic like it is obviously broken.

    7 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Resolution on MacBook

    After the latest Update to Crimson Vow the resoultion on a MacBook Air is a mess. I can suddenly only choose one resolution and the windows is ether tiny in window mode or when I choose fullscreen mode on the left and right side there is some space missing so I cannot see the pets and the whole cards on the stack - which makes it not possible to play the game. Before the latest update all was working. (macBook Air 2020)

    11 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  10. can't start game

    I cannot start the game. When the game gets to "loading initial scene", the application shuts down.

    3 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  11. éjecté du jeu avec patrouille céleste

    Bonjour,
    lorsque je clique sur le deck "patrouille céleste" (préconstruit) je reviens de suite au bureau windows.

    Je joue sur PC.

    3 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  12. menu options no longer save after logging out and back in

    When I log out of the client and then log in to my other account, the check-mark options in the Gameplay menu don't save when I make changes anymore. For example, checking Show Phases and unchecking Enable Gameplay Warnings. Exiting the client and restarting resolves the issue.

    Video showing it here:
    https://twitter.com/fireshoes/status/1494472514516697088

    6 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Authentication failed for ***: timeout (after every mtga updates)

    Hi,
    For the past 3 updates, after the update is installed, my game can't login and I see the error: Authentication failed for ***: timeout.
    If I logout, then use my wife's account, it works perfectly. Then I log out again, try my account, and there is this bug.
    It disappears after a few days or hours, but it's really annoying since I can't play in the meantime.

    2 votes

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  14. Mythic rank shows diamond icon

    PC

    Reach mythic
    Expected the mythic thing to show but it is actually the diamond one. Unclear if I'll receive the 5 packs at the end of the season.

    7 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  15. crash after choose deck in any mode game (standart,alchemy,et...)

    Since the last update (Alhemy), when I try to launh any kind of game, the client quit on PC just after I choose a deck with no log.
    I always could edit deck by the menu, so I don't think it was the same error with some translation, but I try to fall back in english and I have the same issue.

    PC Windows 10 64bits
    32Go Ram
    Intel(R) Core(TM) i9-10900KF CPU @ 3.70GHz 3.70 GHz
    Nvidia GForce 3080

    9 votes

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  16. network error

    Since today, whenever I want to play I just receive a network error.

    This is really annoying. Fix this buggy game!

    20 votes

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  17. Attach failed from iPhone

    I tried to login but there was an error “ Attach failed to drop other attach”. Attached images. I tried to close the app, but nothing changes. About 11:15 am

    19 votes

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  18. Draft picks invisible

    I would like a refund on my SNC draft as i encountered a bug impacting my picks.
    I started the draft on Android
    I drafted normally until pack 2, pick 6
    At this point, I saw a pack was on me but no cards on screen (see screenshot)
    I was not able to pick anything
    I had to log out and then log in
    At this point, the cards were there but it was Pack 3 pick 4, so the draft was ruined

    3 votes

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  19. App crash when exiting game

    App crashes every time I exit the app, I have verified and reinstalled, and it still happens, every single time.

    10 votes

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  20. Scurry oak combo can give you a free time warp

    Alright so this is a bug that has to do with the scurry oak - heliod - heal ****** combo.

    Basically if you have around 60-80 Trelasarra triggers on the stack (along with a bunch of heal triggers) you can let your timer run out, and the Trelasarra scry trigger animations will occur on the opponents timer, which can cause them to skip their next turn after drawing a card.

    It's pretty consistent, and the gamelog I've posted you'll see it happens to both of us. This is the last time I'll take advantage of it to try and win…

    4 votes

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