MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2102 results found
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Gold pack overlay covering draft window
The overlay that sows how many packs you have to buy to get a golden pack or whatever those are is over the draft and obstructing the rare n mythic spots. So it makes it harder to draft and see what you're actually getting with it in the way.
2 votes -
Unable to make payments on Xsolla
I have contacted xsolla numerous times to get then to allow me to buy gems on MTG Arena. I have tried with my current credit card info and attempted with new CC info but I keep getting an error message to try later or contact xsolla customer service which I have done 3 times now with no reply over the last month. Please let me know how this can be resolved. Thanks
3 votes -
Sideboard Cards Bug (all showing as "new")
The sideboard between games of Bo3 shows all of the sideboard cards as new. This seemed to have started when the patch introducing favorite styles was introduced.
3 votes -
Blurry text on Steel Seraph with animated art style
In the deck builder Steel Seraph looks good with the animated art, but in play it looks blurry / washed out (see attached screenshot)
1 vote -
I can't play
I can't login or play since the latest download, contacted support, they told me to uninstall & reinstall or if the problem persists to report a bug. This is me reporting. Not only did uninstallung the app take me all the way back to tutorial, but I cant make it through 3 moves without the game freezing and kicking me back out. I dont want a new one, I want my old one and I'm slightly addicted to this game so I'd really appreciate the ability to play again. Not to mention my ex stole $5k worth of my physical…
1 vote -
The Hiragana is too small
Hello there I am playing magic arena on my iPhone 12 (Japanese) but when I saw the description of the card the top of the card(the pronunciation of the name of the card) ,it’s too small that I can’t read comfortably expect I zoom it. About this problem,YUGIOH Master duel is doing very well.I will show the screen shot to show you what it goes.I hope that you can make updates to make it more comfortably to read,thanks.
1 vote -
Android Magic Arena doesn’t work on Wifi
I have a Samsung Galaxy S21 Ultra and ever since BRO was released, it refuses to connect via WiFi (see screenshot) - even when you tell it to retry connection, it never works. It works as expected only via mobile (T-Mobile 5G). Even the latest patch released on 11/22/22 didn't fix the issue.
6 votes -
Sound stops during matches
Sound stops during matches pc Windows 11. This happens also to my partner's pc windows 10. It has done this since the last update.
23 votes -
Blank screen instead of the initial screen (sometimes with ambient sound on)
I am getting a blank screen instead of the initial screen. (sometimes with ambient sound on) --Sometimes an error message is displayed. (see the attached screenshot) -- I am having this problem on Windows 10 and on Android 11.
5 votes -
Every button I click on this feedback site asks me to log in again
This is utterly terrible website design. Users only need to sign in once, not a gazillion times..
1 vote -
Areana broke in an interesting way
The UI is now unusable, help.
1 vote -
Draft match hangs
Was battling in draft match, on start it renders the screen but pauses before offering initial hand. Screen renders but no cards. Connected to server, wifi is strong, but no hand. Hanged for 5 minutes before starting the match.
1 vote -
Can't change my default pet
For some reason, since I have purchased the puppet pet (february's pet of the month) I'm unable to change to other pets or even have access to the pets menu when editing a deck or through my profile options. As much as I liked the puppet, I'd rather switch back do the red dragon lol but for some reason I can't.
3 votes -
Keywords and Usernames are invisible
Keywords and Usernames are not appearing during play. Happens everywhere in the interface (deckbuilder, in-game, rewards, etc.) Strangely, exclamation points in usernames seem to be unaffected (not captured in screenshot)
3 votes -
Victory/Defeat Counter tab (interface)
An interface for your win loss percentage as a player. Such as, a tab in the menu or in the profile tab, where one can view how many total accumulated wins and/or losses your account has. This would be helpful and useful for any player who would like the information of how many wins they have gotten since playing Arena.
1 vote -
Arena Survey forgot New Zealand and Australia exist.
THE ARENA SURVEY LEFT OUT NEW ZEALAND AND AUSTRALIA. It remembered most of the world but forgot my homeland. Please fix this and don't do it again, it looks really sloppy and unprofessional.
1 vote -
I lost my pets and emotes
I lost all of my emotes and pets, some i paid for....
2 votes -
Selection screen not displaying selectable cards
The Dragon-Kami’s Egg’s ability is when a Dragon dies, you can select an exiled creature with a Hatchling counter on it to bring to the battlefield. Sometimes the selection screen does not display any creatures even though they’re are creatures with hatchling counters and a selection cannot be made.
iSO 16.5.
Result I am experiencing is that no cards display on selection screen.
Expected result is to display creatures with hatchling counters.
Screenshots attached. -I forgot to screenshot my exiles cards to display the creatures with hatchlings. Apologies.
No workarounds.
1 vote -
drivnod bugged
Drivnod does not trigger with sacrifice mechanic. Morbid opportunist, Braids, Forge Boss, etc.
2 votes -
Android version of MTG Arena only works with 5G
I'm not sure what to do at this point. I cannot connect the app to work properly on my Google Pixel phone on home wifi. Other wifi works fine with Arena. Not only that, I cannot save deck alterations on wifi; the android app of the game only works on 5G and other wifi outside my home. I've done the standard troubleshooting involving my modem, but the root problem eludes me. Using 5g makes ranked mode extra risky. I risk de-ranking and a poor experience playing if my connection falters. My only choice to play the game at home is…
3 votes
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