MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1337 results found
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XP not awarded after completing daily challenges.
Issue percieved today. Stuck at level 79, did not recieved any XP from the daily wins.
8 votes -
Mastery reward not received
Hello
I just finish mastery level 14 and I did not received corresponding rewards.
Is that normal? Could you fix this?Many thanks
Zoph6 votes -
"Friend Challenge Exists" problem
Cannot issue a Friends Challenge due to erroneous "Friends Challenge Exists". Have tried exiting Arena and restarting it, have also flushed dns per the instructions here. Both me and my friend are getting the same "Friends Challenge Exists" screen, which cancels the new challenge.
Also tried issuing a Direct Challenge, but my friend never received the Challenge, and likewise his Direct Challenge to me was never received.19 votes -
Did not advance mastery level when gained 1000 xp
Got 1000 xp from a daily quest (750) and first win of the day (250) and my mastery level did no go up. Not sure if got any experience at all...
3 votes -
game froze when casting cast out
the game froze after casting cast out, at the moment of choosig target, no way to move forward. Log attached.
BTW it is really annoying loosing the game this way... together with the bug in standard when declarinf blockers I have lost 5 games in 2 days.... is there a timeline to address these?3 votes -
Constructed and limited progress does not advance. Have not moved from silver 4 either up or down
Constructed and limited progress does not advance. Have not moved from silver 4 either up or down
2 votes -
Please fix your matchmaking
Your matchmaker is constantly making me play a mirror match. Nine games out of ten will have at least one card in common with my deck. This makes for stale matches, especially when playing a control deck. Please make the match maker random!
5 votes -
IOS friend request/challenge bugged
I’ve tried to friend request a buddy from work we wanted to challenge each other but couldn’t friend each other we’re both on IOS I have an iPhone 11 he has a iPhone 12. When we couldn’t friend each other via display name we tried email and nothing worked. That when we tried challenging each other and still that was bugged too. So I’m reaching out to support to help us.
18 votes -
Consistent lag with good connectivity
Consistent lag despite solid internet connection. Makes the game unplayable and unenjoyable. Logged in for first time in a month or two and the lag isn't getting better
15 votes -
Rank not leveling.
While playing there is no Rank Tier that is visible before or after matches. When I visit my profile it shows that I am Bronze Tier 4 even though I have won enough to level higher. After wins there is no progression or indication in rank tiers, so this affects my seasonal rewards.
30 votes -
MTGA Client has severe memory leak -- please fix
Dear developers,
the MTGA Client has a severe memory leak.
Could be easily reproduced by monitoring memory consumption / memory allocation during plaing.
Client starts at about 1.2 GB memory and increases steadily up to 1.9 GB.
At about 2.0 GB the client gets "sluggy" and crashes.
I think a lot of the reported problems and crashes might be originated in this programming bug.
A quick fix would be appreciated.6 votes -
Friends List bugged, showing offline when not and not showing friends
After the hotfix whenever I enter Arena on the PC the little icon shows me as offline. Then when I reset myself to online the friends list is completely empty, despite me having 20 or so friends added on Arena.
12 votes -
Wrong Resolution on Second Screen
Wrong Screen Resolution after enabling second screen. I have a Windows laptop and if I play MTGA on the laptop screen everything is fine. But if I play on the second screen, which has a resolution of 1920x1200 the MTGA screen is cut off at either edge. If I change the MTGA resolution and then change it back it'll display the full width (with black bars on the bottom). I have to do this every time after I start MTGA after connecting the second screen. Once fixed, if the second display remains plugged in I don't have to do this…
2 votes -
activated abillities wont activate
Activated abilities wouldn't work. I couldn't activate the abilities of any of my creatures in my deck.
16 votes -
Can't get MTG Arena to load
When trying to load the game on my PC using windows 10, the loading screen gets to "Initializing Localization Database". Then it takes me to the login screen. I enter my password and hit "enter". Afterwards it gets to "Initializing Localization Database" again and keeps repeating no matter how many times I enter my password in correctly. I have included a screen shot showing how far it gets before asking me to log in again. If you have any other questions; please contact me. Thank You
3 votes -
Error Updating Data
The game is stuck on startup.
It says : "Error Updating Data - Please check your connection and try again".Obviously my connection work just fine. I think this is a bug.
Thank you for your time and patience
168 votes -
Connection Lost
I am trying to log in to Arena and it just gives me this error of Connection Lost: You have lost your connection to the server
66 votes -
Cards in black
Hello,
I have been with this error for months ...
All the cards appear in black ...
Please, someone tell me how I can fix it.
See ya!
3 votes -
Graphical Error Spontaneous Resizing of Game Window in Fullscreen
Spontaneous Resizing of Client Window in Fullscreen Mode
when playing the game occasional the game will freeze/ experience a lag spike before resizing the game window. objects in the window remain full sized and crowd the screen. a workaround for this is to open the graphics menu which causes the graphics to reset to normal however the game will continue to lag and even repeat the action sometimes crashing or forcing me out of the game as the round timer timeouts before the lag stops or graphics are displayed properly again.6 votes -
can't skip tutorial
can't skip tutorial.... this bug sucks
33 votes
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