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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1742 results found

  1. Jetmir avatar

    Jetmir's avatar's horns obfiscate card casting cost for commanders in Brawl if they have only one colored mana symbol and it is the only card they are able to cast. Clicking on the card shows only the base mana value of the card, but doesn't show any modifiers such as the commander tax.

    Recommendation: clicking on the card shows current mana cost to cast, or remove Jetmir's horns from his avatar.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  2. start to a chandra screen

    Loads up on start to a chandra screen, then nothing happens, even if left for hours.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  3. Could not pay life for Nixilis

    Could cast it with sacrificing my Defiler, but...yeah.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  4. Arena

    Playing mono black aggro, I played "the long reach of the night" saga enchantment with first lore stating each opponent sacs a creature or discards from hand. They had no creatures but it didn't make them discard. It has happened several times to me over the last hour, but not before. Possible bug?

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  5. Should be able to play other audio on iPad and still get in-game sound

    (iPad) You should be able to play audio from Apple Music or YouTube etc. and still get the in-game sound. The sliders are a great start, but it’s kinda like, what’s the point of sliders if you force me to only listen to your audio? You know what I mean? This is another one of those things that every other app on the App Store has, except for yours, because your software isn’t optimized for iPads, even though you claim it is. I do get the feeling you’re listening to me though, just a little bit.

    6 votes

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  6. Emotes unequipping

    Every time Arena crashes (which is often because it's an unstable mess) it unequips all my emotes. Either fix this, or reimburse me the paid for emotes as they are essentially a faulty product.

    12 votes

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  7. game crash

    the game crash and when I try to join the match, the game crash systematicaly I cannot select deck or anything when I click on play button

    version : 2021.12.0.3961.902937

    13 votes

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  8. Black screen

    Android mobile device. App opens only to black screen. Turned phone off and back on, didn't work. Uninstalled and reinstalled app, didn't work. Maintenance performed on 01/27/2022 and game hasn't worked since.

    8 votes

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  9. waiting for server

    game loads and then stays stuck with a black screen saying "Waiting for server". Its been happening for the last two days. a friend has the same issue for a week now..

    My internet and laptop are fine; this is an issue with arena..

    Please help

    281 votes

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  10. 845 votes

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  11. Game Constantly Crashing on Mobile

    I am getting fed up with how often I have to restart my game client on mobile or how many times I am basically issued game losses on the ladder when trying to climb to mythic because Arena decides thats all the sudden i can’t click on anything anymore but also it’s my turn and if I don’t respond I’m now roping out and I don’t find this out until it’s warning me that I’m just about to lose that I need to completely restart and 90% of the time the game has ended and my rank is lowered. It’s…

    9 votes

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  12. Avatar & Pet crashes: Arena on iPad

    (1) about 1 out of every 8 matches on Arena (iPad) crashes after which I need to log back in to Arena. My chosen avatar then has reverted to Ajani and I can resume the match (with time lost!)

    (2) during deck building, when I want to change the default pet for a specific deck, the app freezes and have to go out and log back in.

    4 votes

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  13. unable to login

    Message: Unable to login: authentication failed. Attach failed to drop other attach. Timeout.
    Both on pc and on phone.

    9 votes

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  14. Any form of crash or game close resets your avatar, phrases and emotes until you set them back in your profile + other bugs.

    Whenever the game crashes to desktop, freezes, or otherwise makes you close it via task manager, you come back to the game with Ajani as your avatar, your pet is gone, and you're unable to use any phrase or interact with any user until you finish the match. When you go to your profile tab, you get your previously equipped avatar and pet, but have to set the phrases and emotes again to use them in future matches.

    4 votes

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  15. Android 12 Rotation on Samsung Tablet

    Using Android 12 on a Samsung Galaxy Tab S7, I've found the app rotates when open. What I mean by this, is if you turn the tablet vertical, you end up with a mini version of MTG Arena in the middle of the tablet and blank space above and below. I'm not sure a full screen game should do this. As a result of the rotation the app forces me to reconnect to the servers. It's quite frustrating.

    If this is by design, please add a user setting that allows or disallows rotation.

    4 votes

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  16. Bug in sideboard

    I can't see the number of cards in my deck while i'm siding. Bug occured on android phone.

    2 votes

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  17. Mac client won't run unless started from Epic Game launcher

    Ever since the last update, when I attempt to run the Arena app directly, it starts up as a black screen and shows the Arena cursor, but then never loads the game. The only way I can launch the game is by running Epic Games and then launching from there and the game will start and run normally. This DOES NOT occur on my other Intel based MacBook Pro, where everything is running fine.

    I've attached screenshots and my log file.

    11 votes

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  18. crash when hitting play button

    When I click on the Play button (main screen), the client crashes (crash report enclosed).

    8 votes

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  19. Show your hand

    Why isn't there an option to concede and show your hand? It's possible according to the MTG rules to show your hand to the opponent. It would also show the player you are playing against that you concede because you had nothing you could do to win, or you were just unlucky and got manascrewed.

    Why showing your hand is not even an option when conceding?

    5 votes

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  20. Blocker selection not ending properly

    Blocker selection phase is not ending and I cannot do anything. I chose to block a Sylvan Sheperd with two creatures.

    I do not know if this is client-side or server-side, but it is probably client side.

    It has still not ended as of the writing of this report. I may have lost my game because of this

    Update: I did lose my game (and thus potentially a bunch of gems because of this)

    2 votes

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