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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2495 results found

  1. Ladder Issues

    Standard event is not making progress in ladder after i win a match

    6 votes

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    3 comments  ·  Events  ·  Admin →
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  2. No rewards after draft ended

    After draft ended, there was no rewards popup. Not sure if I actually received the rewards or if it was a visual bug.

    7 votes

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    4 comments  ·  Events  ·  Admin →
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  3. Rank

    twice in standard ranked he didn't give me the point to advance to platinum rank! (

    49 votes

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    2 comments  ·  Events  ·  Admin →
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  4. skipped lvl 38 mastery pass reward - mythic card

    Did not get my mastery pass reward for last level completed (Lvl 38)- mythic card

    18 votes

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    2 comments  ·  Events  ·  Admin →
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  5. Event match crashed

    Hi,

    The game stall, crashed, at the beginning of an event match. I've just spent real cash in gems and gold, for the first time, and paid a 500 gold fee to join the event. That's a real bummer... If the system considers as a loss, maybe I'll give up playing, even enjoying the game.

    gu_miyasato@hotmail.com
    gu.miyasato@gmail.com

    best regards!

    Gustavo Mendes
    5511947183740

    2 votes

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    0 comments  ·  Events  ·  Admin →
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  6. Disconnect during draft

    I played like six Drafts in total and in about 3 i disconnect during picking my cards. Its such a joke get your shit toghter their is a real money lose. . Fix your damn game. The deck after wards arent even playable its such a scam.

    3 votes

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    0 comments  ·  Events  ·  Admin →
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  7. Crash during battle

    Hi !

    Crash during sealed match while the turn 2 and impossible to reconnect to the match. The game load and when "Ready" is displayed on the screen, the game crash again.

    21 votes

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    0 comments  ·  Events  ·  Admin →
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  8. Rank not increasing in historic event

    I have won 3 times in a row on Historic ranked event and my ranking isn't increasing passed 2 dots from platinum 1

    6 votes

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    1 comment  ·  Events  ·  Admin →
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  9. 17 votes

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    2 comments  ·  Events  ·  Admin →
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  10. Lost quick draft game on network error

    Lost quick draft game (the third) when Arena disconnected on network error, kick off me from the game then gave an "Asset error occurred" message on relogin, then I fount the game lost

    2 votes

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    0 comments  ·  Events  ·  Admin →
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  11. Blocking creatures

    I was playing a draft and couldn't get one of my creatures to block. The creature was in the upper right of the screen and I couldn't get my creature to block it. I lost the match and I think I would've it if I could've have blocked it.

    8 votes

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    2 comments  ·  Events  ·  Admin →
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  12. 25 votes

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    4 comments  ·  Events  ·  Admin →
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  13. Banned Cards in standard event

    So i registered for the standard event waaaay back when Oko and Once upon a time etc. were legal. Now i have started playing again and my old deck is still registered allowing me to use Banned cards in standard.

    13 votes

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    4 comments  ·  Events  ·  Admin →
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  14. season rewards missing... didnt show.

    i didnt recieve my rewards for the season ending.

    4 votes

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    1 comment  ·  Events  ·  Admin →
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  15. Asset error during matchmaking in ZNR Premier Draft

    When attempting to get a match during a ZNR Premier Draft an asset error occurred that took a long time to rectify with a asset check by the time that was done I had received a game loss.
    I am very excited about this new set and since my lgs went out of business I only have MTGA to play it and I am very disappointed that the client has mad it so that I can't play stably but I do have this log

    9 votes

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    0 comments  ·  Events  ·  Admin →
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  16. disconnect caused missed draft picks in cube

    I paid for a cube draft in gold, then was entered into a draft queue. Once the queue filled and everyone was ready, I was unable to connect to the draft. Once I was able to connect, I had missed the first 6-7 picks.

    2 votes

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    2 comments  ·  Events  ·  Admin →
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  17. Dragging a card to the sideboard during drafting could leave the card stuck to the cursor

    See attached screenshot for an example. You could have multiple cards stuck to the cursor at any time. They will follow the cursor along and could obscure the drafting screen.

    This doesn't happen 100% of the time, but happens often enough (maybe 50%) that I have to avoid doing this for the fear of ruining the draft.

    7 votes

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    3 comments  ·  Events  ·  Admin →
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  18. Please, make the Traditional Cube have the same availability as the Bo1 Cube

    Some archetypes and fun decks are just undraftable in Bo1: you need to pick cards as you were sure that you'll get to play against 7/7 aggro decks.
    Please, allow us to play the real experience of the cube with Bo3 queues. Let us have fun.

    3 votes

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    0 comments  ·  Events  ·  Admin →
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  19. Disconnect Error During Draft

    I was drafting and lost the last half of a pack due to disconnect errors.

    12 votes

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    1 comment  ·  Events  ·  Admin →
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  20. Did not get correct reward

    I was to get mythic card reward but i got a uncommon from the mastery level 49 reward.

    5 votes

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