MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1319 results found
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frozen/disconnection draft
During my MH3 premier draft, I lost picks between the end of second pack and beginning of the third one. The game kicked me out trying to reconect to the server, however I did not have any internet problems.
2 votes -
omo
Omo, Queen of Vesuva has multiple game-breaking (or should it be rule-breaking?) bugs. A previous poster noted that Omo should allow lands to tap for colorless, being that they are wastes, but furthermore winter moon should prevent a player from untapping more than one nonbasic land and though omo does make lands basic they are also made nonbasic (a land can be both basic and nonbasic at once) meaning that winter moon should prevent an opponent's everything'd lands un-untappable, but they untap nonetheless. I just lost a MH3 draft because Omo came up on my second or third pick after…
1 vote -
2 votes
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Draft ended early
I was on P3P7, and suddenly the draft was over. It was Premier draft OTJ. Can I be refunded for this?
2 votes -
wrong event rewards
In Quick Drafth
At the finish of the evento dont´n won the rewars.
In my case the performance is 5/3, and never own the rewards3 votes -
マッチ途中でのフリーズ
プレミアドラフトで、添付画像の状態から動かなくなり、マッチを進行することができなくなりました。
プレミアドラフトの参加料を返還して欲しいです。2 votes -
Quick Draft: event ended despite not losing a 3rd match.
Event ended despite not losing a 3rd match.
3 votes -
Premier Draft W/L Bug - Game Counted as Both
I was playing Premier Draft OTJ, and on my sixth game (which I entered with a 3-2 record), I won, but when I exited the match, the game had registered as both a win and a loss. My record had gone from 3-2 to 4-3 instead of to 4-2, thus ending my draft prematurely. At the same time, the game suddenly started using significantly more (a little over double) of my computer's memory, and eventually my computer's memory maxed out, and MTGA crashed. I have attached the log that I pulled after I was able to restart the program as…
3 votes -
I won a game and it recorded it as a win and a loss. This was for the Chromatic Cube Draft.
I won a game and it recorded it as a win and a loss. This was for the Chromatic Cube Draft.
2 votes -
Snakeskin Veil not working during Quick Draft Outlaws
FIVE TIMES I had the mana and one or two Snakeskin Veils available during battle. All five times, that instant was not an option either before selecting blockers or after selecting blockers. I could have taken out several of his creatures if that had been working, but because they did not work, I lost the game. When I practiced with a similar deck against the bot Sparky, that instant worked fine, but not in the event game. I will upload two screenshots and have many more if you want them. I also upload the log file.
3 votes -
The number of missions to complete the "Jump In!" event 3 times has been reset.
The number of missions to complete the "Jump In!" event 3 times has been reset.
The number of missions to jump in once and complete the "Jump In!" event three times was displayed as 1/3, but when I restarted MTGA, the number was reset to 0/3. It was.
The same thing happened to me before, but at the time I thought it was just my imagination.
I am reporting this because the same thing happened again.4 votes -
“Report a Bug” page request sign-in, though signed in
MTG Arena crashed mid-premium draft (paid for with gems) and I went to the support page for a refund. I arrived at mtgarena-support.wizards.com, use the scroll down window to select “Report a problem in your Event”, and it informs me I have to sign-on. I click the sign-in button, sign-in, get redirected to my account page, click customer service, click report a bug (how I found this page), click “Submit a Request” at the bottom, once again selected “Report a problem in your Event”, and once again it inform me I have to sign-in. I repeat this cycle an embarrassing…
6 votes -
caiu a conexão co o servidor durante o draft
estava no meio da partida e a conexão caiu com o servidor e não consegui reconectar a tempo de continuar a partida mesmo apos varias tentativas.
4 votes -
2 votes
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Cube Draft TriLand cant use
If you try to use Tri-Land card (Ex:Raffine's Tower) in a cube draft, it will look like this image and you won't be able to use it.
Refund the participation fee.2 votes -
Win being recorded as win and loss
I entered a match today with 2 losses and 0 wins. At the end of the match, which I won, it showed me with 1 win and three losses (it tallied both), and I was only able to claim my prizes. I was very surprised that I was unable to play again after a victory.
32 votes -
Internet drops out for a second and you cannot reconnect to game
I have paid money for gems to be able to participate in events for the new set thunders of outlaw junction.
However, despite being close to winning this particular match, my internet dropped out very briefly.
I reset my modem, logged into Runescape on my side monitor, obviously internet is running fine, but I'm stuck idle in MTGA after "reconnection" and the game won't allow me to make any moves, forcing a loss.
This is honestly unacceptable considering a sealed event costs 2000 gems. It is best of 3 but still that is a substantial sum of money to lose…4 votes -
Uncommon instead of rare reward
I completed the MWM Chimil event and received an uncommon as my second reward, despite the event listing it as a guaranteed rare.
2 votes -
1 vote
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automatic loss in match while opponent times out
I had started my first match of a draft and was waiting for my opponent to mulligan. I watched their timer go down and expected it to use a timeout. After waiting, I ultimately ended up with a Defeat despite their clock going down.
1 vote
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