Skip to content

MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

--------------

If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.


2371 results found

  1. Jump In! Not counting my wins.

    I play on Android and ive been trying to finish the "Complete 3 Jump In!" tasks for about 5 days now and I've won about 6 matches and it never counted more than 1.win. And even when it does, it goes away if I do anything else. Whether it be closing the app, playing a different mode, or just visiting the shop. Is there a way to bypass this so I can finish more quests and get more rewards? I'm still kind of new to MTG and would like to progress further.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Events  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Black page during sideboard

    During the Timeless Challenge event during the sideboard I can't see the state of the game. It appears as a black page and affect during the sideboarding since I have to take notes from the cards and boardstate. Since this is a paying event is really annoying.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Events  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. bug

    Quando eu venci minha ultima partida do evento histórico, BO1, eu deveria ir a sete vitórias e duas derrotas mas oque aconteceu foi que contou como se fosse uma derrota, assim eu perdi um play-in-point, gema e um booster além dessa dor de cabeça sem entender oque aconteceu

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Events  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. evento

    Vittoria riportata come sconfitta durante evento

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Events  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Cube freeze

    During several games on arena cube bo1 match freezer and male me lose turn and a game.
    Please refound 4k Gold
    Thanks

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Events  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Automatic Loss Given In draft

    Premier Draft March of the Machine
    I searched for a my second game in a premier draft while being 1-0 but was loaded into a game that just said draw. Upon clicking out of the game I was returned to the event screen with a loss. I didn't play a game or concede so I shouldn't have been awarded a loss. My log file is attached below.
    Thanks for any help!

    20 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Events  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Cube draft

    Ontem quando iniciei um cube draft não me era possivel escolher as cartas, o jogo não estava encravado nem era problema do hardware, troquei de rato e tentei usar o pad do pc, simplesmente não funcionava e como é fácil calcular as escolhas foram random e nem tive deck para jogar e 4000 moedas para o lixo.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Events  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Mana flood - bug affecting drawing statistics?

    I had 8+ turns of no mana draw in a draft event where 17/40 cards are mana... it should be really rare statically for this to happen and it doesn't make for a fun game.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Events  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Match loss

    I was playing the arena cube event on PC, won a match but system registered as a match loss, making me reach the third loss, I was 4-2 before this, so is not big deal, but frustrating indeed.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Events  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. App frozing during traditional draft

    I was playing a draft and the screen froze so I could not pick cards at time. It is not the first time that this happens.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Events  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Claim Reward error

    Failure to claim reward. Went 4-3 in quick draft and got no reward. When I hit the "claim" button I was greeted with the "waiting for server" spinner followed by a "Unable to claim reward at this time, try again later" message.

    Then it booted me to the home screen. I went back to the quick play page and my run and claim buttons were both gone with no gems added to my account.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Events  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Lost game while sitting in "waiting room"

    AS an Android user
    I was waiting opponent for around 40 seconds, the cancel burton disappeared as such when your are about to enter the match. UI keep showing the waiting room withouth the button ti cancel until around 2 min of country.
    Cancel btn reappered, so i left the room tapping on It.
    Back to the event main page (LCI Premier draft) i had a loss more counted

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Events  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Arena cube draft bug

    After i drafted my last card the game gave me a.message saying there was a problem with my draft, the game didn't go on, so i closed the app and reopened it, just to see that i didn't have an active cube draft, so the draft i had done previously disappeared and the golds i used to join were missing. I'm playing on android.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Events  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Press the Enemy Bug

    During my recent draft event, I cast Press the Enemy with a lesser cost spell in my hand (swarming of moria) I intended to cast for free as part of resolving the card. There never appeared to be a window to select and cast that card for free though before the spell resolved. This resulted in me not getting the amass token to block, triggers off my spells matter card, and disrupted my entire game plan for this game.

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Events  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. draft

    draft x/2 and game doesnt let me keep playng,the game give me the rewards like if o was lost 3 games

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Events  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Johann, Aprentice Sorcerer can't cast instants or sorceries off the top of my library

    During a Wilds of Eldraine premier draft, I drafted two of Johann, Apprentice Sorcerer. However, when I played him, I was unable to cast instants or sorceries off the top of my deck. The cards were visible to me and highlighted blue, as though I could play them, but when I tapped on them, they would not be cast. I use an iOS iPhone. This problem persisted over 2 games.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Events  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Jump-In Event Now Showing Newest Packets

    Jump In Packs have not updated to the Lost Caverns of Ixalan.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Events  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Dragging cards in draft

    While drafting, dragging cards from the pack to your deck does not place the card in the desired column.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Events  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. I WIN A BO1 DRAFT MATCH .BUT THE GAME SYSTEM SHOW I LOST THE MATCH AFTER MATCH OVER

    I WIN A BO1 DRAFT MATCH .BUT THE GAME SYSTEM SHOW I LOST THE MATCH AFTER MATCH OVER I STARTED THE DRAFT EVENT AT 1st March 2024

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Events  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. two of same cards in a pack during premier draft

    Used a draft token to sign up for a premier draft earlier. Pack 1 pick 2 had two of the same card in it, the uncommon "Crime Novelist". This has never been my experience in either paper magic or MTGA. Assuming this is a bug.

    Playing on PC on client version 2024.34.10.5192.1053153

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Events  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base