MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2467 results found
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Keep Traditional Draft Rewards as they were
Starting April 28th 2022 there was an announcement that traditional draft rewards would be reduced. This is a major drop in expected rewards that is just not justified. Going from 3000 gems to 2500 in 3 wins and from 4 packs to 4 packs in 2 wins isn't at all compensated by the pity gems given for 0 and 1 losses. If at least the sum of the rewards per event remained the same, it could be justifiable, but this is just a blatant ****** by reducing the overall rewards while maintaining the entry fee.
3 votes -
Game dead
During a match game stuck, only way out is to conceded. Timer went out. Nothing is happening can move my card around.
Android platform
Tried to report bug, redirected here
1 vote -
Cemetery Prowler
(playing on PC) This issue has happened to me a few times now, whenever I play the card Cemetery Prowler the game instantly freezes and crashes. I can resume the game on my mobile device but if I try to join back on my PC the game immediately freezes again once I rejoin and crashes.
1 vote -
missing Explorer event
I am missing the new Explorer event and anything to do with Explorer from all my programs
3 votes -
Waiting for Server in Double Feature
Joined a Double Feature event for the first time. After every player in the table "readied", my game got stuck with the message: "Waiting for Server".
I waited for a while but the game just got stuck. I decided to read up on other people having similar problems on Twitter and saw that restarting the game solved it, but by then I had already auto-drafted almost the entirety of my first pack.
6 votes -
"Waiting for the Server" at beginning of draft, causing 2 packs of autopicks
I just fired a Double Feature draft, clicked "Ready" and then got a "Waiting for the server" screen with spinning wheel for ~5 minutes. I quit the app and restarted it and entered the draft at pick 10 on pack 2. So about 2 packs worth of autopicks. Needless to say a pretty worthless deck.
Log attached. Would love a refund of my draft entry. Thank you.
4 votes -
Double Feature Draft missing an uncommon per pack
The Double Feature draft is showing only 3 uncommons per pack, 14 cards total when it should show 4 uncommons per pack, 15 cards total.
6 votes -
Streets of New Capenna Alchemy draft is stupidly unbalanced.
Just played my one (and will be my only) Streets of New Capenna Alchemy draft. It was absolutely miserable. The alchemy cards are ridiculously overpowered relative to SNC, as a result they just warp the game. Every single game depended on who drew their alchemy cards first. Not a fun format,would not recommend it to anyone.
2 votes -
Premier draft event stopped working during draft and was unable to select cards
I was in an Neon Dynasty Premier Draft event and at one point no new cards were being passed to me. The screen just stayed blank.
4 votes -
game crashed during event
Hello,
I’ve played the MTG arena alchemy event this morning. I’ve lost twice before so this was the decisive game, and I was doing good😊 suddenly, the game stopped and the connection crashed. Obviously, I technically lost the game and the event. My internet connection was fine, and no other programs were working at a time. Same happened several times in the past few weeks, in various draft events. I thought the problem must be in my computer, so I closed all the programs, uninstalled the MTGA program and reinstalled it, restarted my computer and did some anti-virus scans. However,…1 vote -
Premier Baldur's Gate Draft Incorrectly Marked a Loss
On joining my fifth game of a Baldur's Gate draft run (on Mac), I was 2-2. In my first screenshot, you can see that I clearly won the match. Not only was I up by a huge margin and about to attack for lethal, but you can also notice the smoke that's produced from the animation after the opponent concedes the match (their avatar explodes). In the second screenshot, you'll notice that my untapped.gg database also recognizes that I'm not 2-3, but says I'm 3-2. Now I'm forced to "claim prize" as if I had a 2-3 scoreline which will…
1 vote -
Sealed Wins not recorded
Sealed Crimson Vow did not record my wins, even after reloading MTGA.
8 votes -
Défis de couleurs bug
Bonjour a tous voila je viens de commencer MGT arena et je rencontre un bug dans les defis de couleurs. IL me reste le defis blanc a terminer mais voila impossible de lancer le dernier combat. Ce la me met erreur de réseaux veillez réessayer plus tard.
Du coup impossible de finir le "tuto" et de débloquer quelques cartes.8 votes -
Uncommon Midweek Magic ICR
I received a fading hope as my rare for my first reward. Based one the highlights on a previous daily reward I should have received a rare card and it was not.
5 votes -
No cards appearing in draft
Playing on iOS . Received a text during draft. Return to draft to find no cards to choose.
16 votes -
Quick draft no rewards
Crimson vow quick draft not giving rewards
6 votes -
MTGアリーナ シャッフラー マッチング
MTGアリーナのシャッフラーやマッチングがおかしいと感じた方への
情報提供、注意喚起用です。下記のような状態に当てはまる場合、
運営から永遠に不正操作をされますので、
MTGをやめる事をお勧めします。
（多分、このままだとMTGは無くなりますので支障ありません）・デッキに入れるカードによって偏ったマッチングになる
・対戦相手は絶対に土地事故しない
・対戦相手は常に最高の引きを連発する（4枚連続同名カード等）
・対戦相手はこちらの動きに合わせた回答を次ターンに引く
・こちらは絶対に土地事故する
※これにはパターンがある程度あり、初手土地2枚なら、
その後10ターン以内に引ける土地は1～2枚まで
初手土地5枚なら、その後10ターン以内に引ける
土地以外のカードは1～2枚まで
・その他、確率的におかしい事が頻繁に発生するこれらはいくらサポートに連絡してもまともな状態にはなりません。
フレンド対戦等なら良いですが、ランク戦で勝ち切る事は
永遠に不可能な状態にさせられます。
これはプログラムの問題では無く、ウィザーズの企業体質による
悪質な行為ですので、ウィザーズのCEOが交代しない限りは
このまま継続になるでしょう。7 votes -
Game froze during blessed hippogriff animation and delayed rejoining, premier draft event
Game froze during blessed hippogriff animation and delayed rejoining premier draft event. Possible game loss due to program. Log and screenshot of reconnect attempt attached.
1 vote -
I'm able to toggle Standard Ranked on or off which then allows me to not Play a match
In certain situations I'm able to toggle Standard Ranked, Alchemy Ranked, Historic Ranked, Explorer Ranked on and off. When I get into this mode I'm no longer able to select a deck and play a selected match.
Easiest way to explain this is that it seems like the selects become a checkbox instead of radios.
1 vote -
1 vote
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