MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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684 results found
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Unable to Submit Sideboarded Deck in Traditional Draft Event
I was in the finals of a Traditional Draft today and I did not change my deck after game 1. After Game 2 I attempted to side in Islands and counter magic but when submitting the screen went black and five seconds later displayed my unaltered starting deck. I attempted this two more times and both times the deck was unchanged. I lost Game 3 and the potential 3000 Gem prize partially due to the fact I could not adjust my deck. Please at least refund the 1500 gems spent on this draft, this is unacceptable.
11 votes -
Unable to add to decks
I'm currently unable to "add to decks" from Premier draft events.
In Premier draft neon dynasty, click "add to decks" to save my draft deck and nothing happens.
6 votes -
MTGアリーナ シャッフラー マッチング
MTGアリーナのシャッフラーやマッチングがおかしいと感じた方への
情報提供、注意喚起用です。下記のような状態に当てはまる場合、
運営から永遠に不正操作をされますので、
MTGをやめる事をお勧めします。
（多分、このままだとMTGは無くなりますので支障ありません）・デッキに入れるカードによって偏ったマッチングになる
・対戦相手は絶対に土地事故しない
・対戦相手は常に最高の引きを連発する（4枚連続同名カード等）
・対戦相手はこちらの動きに合わせた回答を次ターンに引く
・こちらは絶対に土地事故する
※これにはパターンがある程度あり、初手土地2枚なら、
その後10ターン以内に引ける土地は1～2枚まで
初手土地5枚なら、その後10ターン以内に引ける
土地以外のカードは1～2枚まで
・その他、確率的におかしい事が頻繁に発生するこれらはいくらサポートに連絡してもまともな状態にはなりません。
フレンド対戦等なら良いですが、ランク戦で勝ち切る事は
永遠に不可能な状態にさせられます。
これはプログラムの問題では無く、ウィザーズの企業体質による
悪質な行為ですので、ウィザーズのCEOが交代しない限りは
このまま継続になるでしょう。9 votes -
ここに書けと言われたが
ここに書いても運営は何も答えないので
意味が無いと思うが、サポートから書けと
言われたので記載する。シャッフルについて、
ルールの適合性をユーザーはどうやって
確認すれば良いのか？
又は、プログラムがルールに適合している事を
ウィザーズ社はどうやって証明しているのか？サポートが言う十分にテストされて問題無かった結果を
第三機関に確認してもらった証明書があるなら
提示して頂きたい。自社判断で問題無いと言い張るのは
一方的で根拠が無く、子供の遊びと同じだが、
そんな低水準で仕事をしているのか？いい加減、逃げずに真剣に答えろ。
6 votes -
Not Receiving Gems for Duplicate Rares
For at least a week, I've been playing standard events and when I recieved a duplicate rare individual rare card award I have not received any gems.
9 votes -
Not getting the 750 exp
The 750 exp I'm only getting 500 for each so currently missing 1k of exp please fix.
7 votes -
Daily Wins inaccurate after Midweek Magic
I played Midweek Magic today, and eventually earned 3 wins. After going back to the main screen, my Daily Win Count shows 2 wins (which is impossible). Is it just a graphical glitch?
For what it’s worth, I did clear two daily rewards (750 gold ones), during the same match where I got my 3rd win.
I play on iPadOS, running the most current operating system and app version.9 votes -
Crash mid draft game, crash again on reload
Arena crashed in the middle of a draft game, and crashed again on reloading, at around 0845 on 11/3 as my opponent played Fade into Antiquity. On reloading for the second time I had 'waiting for opponent' for a few seconds.
No error message was shown.
5 votes -
ICR Duplicate protection for events
Really need to place duplicate protection on ICR's received from FNM events etc. There's no reason these should give duplicates, especially as the game continues to grow there's always some rares that folks are going to need. I mean I get making money, but come on this is just kind of a slap in the face.
21 votes -
Didn't get daily quest XP?
Completed a 750xp daily quest, and now I'm still only 725xp toward the next mastery level. Did I not get the XP because I finished the quest in a Mirror, Mirror game?
27 votes -
unable to join the event
cannot join the decathlon event 3. Waiting for the server for a long time and then "unable to join the event"
7 votes -
Mythic card reward not obtainedˋ
I did not obtained the mythic card reward of the level 90, 85 and 75 of the Crimson Vow Mastery.
How can I get it?
Thank you.5 votes -
I cannot claim rewards from Jump In wins.
I cannot claim rewards from Jump In wins.
13 votes -
No cards appearing in draft
Playing on iOS . Received a text during draft. Return to draft to find no cards to choose.
16 votes -
ドラフト
ドラフト中にピック出来ない状態となった
ジェムの補償をお願いします14 votes -
Daily wins not recorded
I have won four games with an AFR Premium draft deck since the last daily quest reset, but only two daily wins have been recorded. Log file after my fourth win (after which the counter still said 2 wins) attached. I am not 100% certain, but I believe that a daily quest has completed in the same time, so it appears that it is only the daily wins that are not recorded. A restart of the client did not change anything.
14 votes -
Card Selection Bug in Premier Draft
In a draft I was indecisive in picking a card. As time ran out I attempted to drag a card into my deck. The originally selected card was placed and maybe the other card, I don't remember what I was picking between. Afterwards I was unable to see any of the cards in the other packs. Closing and reopening the game allowed me to see the cards, however there was a Moon-Circuit Hacker in my deck that I definitely didn't pick myself.
5 votes -
Game loss without playing
Hi,
I made a premier draft deck. Went to play my first game - I saw my opening hand but was not able to keep or mulligan then it suddenly went black, and after some time the program went back to the draft screen with the option to play a game, but did not register a loss at that stage. Then later I came back to the screen and it registered me a loss for the draft - but I did not play the game, and I was not able to play it. This is unfair that I am not…46 votes -
End Season Rewards
Did not received packs this season on rewards
16 votes -
Momir gems
Playing the Momir event today i should have received gems instead of a 5th copy of a rare card i already own (Ill-Tempered Loner to be specific), yet my gem counter is the same as always and i'm pretty sure i haven't earned vault points.
I'm not the only one that experienced this bug6 votes
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