MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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990 results found
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Game win registered as a loss
I won a game of Arena Cube but the client registered it as my third loss which ended my run.
9 votes -
Unable to rank up this season
At the beginning of this season, I checked my ranking but just saw last season’s end ranking with an exclamation mark over it. I don’t gain ranks in ranked matches now. (Username and User number removed for privacy)
1 vote -
Mastery pass reward failed to recieve
The edge of eternities mastery pass gave me the mythic card reward for reaching level 9, but failed to do so upon reaching level 12. tried to capture t log to add to this issue, but the button isnt working on mobile.
1 vote -
MasterPass
I did not receive my mythic rare cards for level 9 and level 12. Please advise as this is VERY important and I believe many players are dealing with this. Please sort ASAP. Thank you!
1 vote -
Did not receive Master Pass Mythic Rare for level 12
I also did NOT receive the 2 mythic rares for level 12 - possibly for level 9 as well. This is a big issue as they are very important cards. Please advise! Please apply to the account ASAP.
1 vote -
premier draft lost
Hello,
The server lost the connection, it counted as a defeat, which made me lose my draft.
2 votes -
got game loss from "Cancel buttom"
clicked the cancel botton in my draft game search, and ended up with a loss. I'm very close to mythic and this kind of thing happening is very frustrating, although I respect why they don't edit peoples ranks.
Also ****** to get a loss and potentially not the get the gem rewards that I might have otherwise gotten.
7 votes -
Quest not progressing
My daily quests have simply stopped progressing when I was almost done with them. Please Wizards, I would really like this extra gold since it's the last day before the new set.
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289 votes -
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対戦相手が表示される直前に落ちる
スタンダードイベント中、マッチング完了し対戦開始前、対戦相手が表示される直前にアプリが落ちます
このバグが起きた際、復帰の為に再起動しても同じく対戦相手が表示される直前のタイミングでアプリが落ちてしまいますこれにより過去4度敗北扱いになりジェムやゴールドを失いました。
アプリが落ちてしまうためスクリーンショットが撮れませんでしたが、日本時間2024/18:40のあたりに発生しました。
4 votes -
Quick Draft awards seven wins after six
Hello! Twice now after getting six wins in a Quick Draft event, when I've pressed Play to play another match, Arena has immediately granted me the rewards for seven wins and reset the event to the purchase screen, as if I had completed the event. These were Tarkir: Dragonstorm Quick drafts; one was a few days ago, the other last night. I think I've attached the log file from the right session below. Thank you!
1 vote -
After winning Draft game, count as a win and a lost at the same time
After winning a game in premiere draft Tarkir Dragonstorm the app end the event with the reward. I was 1win and 2 loss, after winning I was 2win and 3 lose, as if the game count both as a win and a lost at the same time.
3 votes -
Standard event unearned losses
Same bug as others below, when playing a standard event, the server added additional losses to my total, even after wins. This happened on an event every yesterday as well as today. I was therefore cheated out of being able to compete for reasonable prizes for my entry fee.
1 vote -
Network error and kicked
I was playing draft and the game kicked me off saying network error.. I’ve lost my game and draft
8 votes -
Loss of connectivity registered as a 'loss' during event
Hi, I am user 'Mage you look #14859'
Today I have taken part in an event 'Premier Draft Aetherdraft Alchemy'
I lost connectivity during the third game I played and it was recorded as a loss. I haven't clicked 'claim' yet. Could you please delete the second loss so I can continue playing or credit me with a token so I can start again?
3 votes -
Standard Event win counted as loss
I had two losses already in a standard event. Then I wanna match and it treated it as a loss and kicked me out of the event.
4 votes -
Arena crashing during drafts
Twice in the past week, Arena has crashed - once during p1p4-p3p2 of a draft, and the other during a game (I already got refunds). Both times it took a long time to restart. To reproduce it, play an EOE premier draft on Mac. I don't know what beyond that caused the crashes.
1 vote -
relax
Living in Australia, I appreciate how modern technology helps make casino gaming easier and more accessible. With rocketplay online casino, I was able to play anytime, anywhere - the app is lightweight, intuitive, and works reliably even with a weak internet connection.
1 vote -
Will not let me resume Edge of Eternities Draft.
On launch of EOE I tried to enter a premier draft, but was unable to because of launch day issues. I tried to resume the draft later, but whenever I click the button to do so, it just dims out and I am stuck on the join a draft screen. There seems to be no way to make the screen change or reset the draft. I am using a Mac.
1 vote -
You shouldn't participate in Arena Direct
You should not participate in Arena Directs where you can get your account banned simply for protesting that the product is not as described.
Wizards "Hitler" The Coast is quick to ban players they don't like and likes to manipulate the game.1 vote -
Premier draft
Na 4 partida do draft de eod, o jogo paro e simplesmente começo a atualizar , e finalizou com derrota , peço que me resacem
1 vote
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